Replies by Rose Tyler | 8theme forum

Forum Replies Created

Viewing 30 posts - 40,051 through 40,080 (of 68,187 total)

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Rose Tyler

Support staff

November 12, 2020 at 15:07

You’re welcome!

Regards

#259203 Copied In reply to: Problems with displaying the wish list symbol on images

Rose Tyler

Support staff

November 12, 2020 at 14:19

Hello,

Thanks for using our theme.
Unfortunately, I can’t check your screenshots. Could you upload them here and provide URL – https://dropmefiles.com/
Also, provide URL of your site and temporary wp-admin access via Private Content area – https://prnt.sc/vi08jw

Regards

#259196 Copied In reply to: Problems adjusting the theme

Rose Tyler

Support staff

November 12, 2020 at 14:16

Hello,

Theme Options > WooCommerce (Shop) > Shop elements > Categories > Open Product Categories Widget By Default > Off.

Regards

#259195 Copied In reply to: Product categories – side bar

Rose Tyler

Support staff

November 12, 2020 at 14:09

Update the theme and Core plugin to latest versions https://prnt.sc/vi00fm https://www.8theme.com/documentation/xstore/theme-installation/theme-update/ https://www.8theme.com/documentation/xstore/plugins/plugins-update/
Clear cache and check the sidebar then.

Regards

#259192 Copied In reply to: Problem sidebar

Rose Tyler

Support staff

November 12, 2020 at 14:06

Hello,

What plugin do you use to create the multilanguage site? Could you provide temporary wp-admin access, so we can take a closer look?

Regards

#259190 Copied In reply to: Multilingual front page header menu

Rose Tyler

Support staff

November 12, 2020 at 14:02

Hello,

1) Theme Options > Breadcrumbs > Breadcrumbs Title Font
2) Theme Options > Breadcrumbs > Breadcrumbs Font font-size 0px
3) https://prnt.sc/vhzrc0
4) Go to edit Home page and copy this code at the same place for the Contact page – https://prnt.sc/vhztbv
5) Theme Options > WooCommerce > Single product page > Single product layout > Number Of Slides Per View > 3

Regards

#259188 Copied In reply to: Doubts

Rose Tyler

Support staff

November 12, 2020 at 13:47

Hello,

Please update the theme and Core plugin to latest version https://prnt.sc/vhzk5f , clear cache check check the sidebar then.

Regards

#259183 Copied In reply to: Shop Sidebar Changes After Recent Updates

Rose Tyler

Support staff

November 12, 2020 at 13:45

Hi,

I do not see the problem – https://prnt.sc/vhzi6h Please clear cache and check one more time.

Regards

#259182 Copied In reply to: Icon

Rose Tyler

Support staff

November 12, 2020 at 13:44

Hello,

1. Is it solved https://prnt.sc/vhzcod ?
2. Without hashtag in settings of the Instagram element, of your Home page, images are shown. Make sure that your images in instagram have this hashtag.
If you want to be able to show the media from your business account by hashtag you need to make sure that FB user that you used to generate token and related to your Instagram has all the necessary permissions https://prnt.sc/tclgs2 https://developers.facebook.com/docs/instagram-api/overview# In other cases you’ll be able to show the media from your Instagram account but not the media by hashtag.

Regards

#259181 Copied In reply to: Unwanted changes after update Xstore theme

Rose Tyler

Support staff

November 12, 2020 at 13:33

Hi,

1. Theme Options > Header builder > Search > Search By Category > Off
2. Theme Options > header builder > All department menu > https://prnt.sc/vhz5v8
Menus can be changed via Appearance > Menus. Do not forget to enable Elementor for static blocks – https://prnt.sc/vhz6ni , to be able to edit static blocks that are used in the menu.
3. Theme Options > Header builder > Top header > Content Zoom (%)
4. I suppose you need to use other elements in the footer to achieve the mentioned result, for example – https://prnt.sc/vhz9pq

Regards

#259179 Copied In reply to: Removing categories in Header

Rose Tyler

Support staff

November 12, 2020 at 13:24

Hello,

What exactly icon do you mean? Could you provide a screenshot?
Lightshot Screenshot tool https://app.prntscr.com/en/index.html makes screenshots and generates links then you can provide links of screenshots here via Private Content area – https://prnt.sc/u7vwsg

Regards

#259177 Copied In reply to: Icon

Rose Tyler

Support staff

November 12, 2020 at 13:22

Hello,

What exactly do you mean? Could you provide screenshots for a better understanding of the desired result?
Global settings you can find in Theme Options > WooComerce (Shop) > Single product page

Regards

#259175 Copied In reply to: Product Page

Rose Tyler

Support staff

November 12, 2020 at 13:18

Hello,

It looks like you need to re-save Theme Options (go to Theme options > change any settings click of Publish).
About trasnaltion, Loco translate > Plugins > XStore Core > New language > Choose a language + Choose a location – System > Start translating.

Regards

#259174 Copied In reply to: The mobile version is not displayed properly.

Rose Tyler

Support staff

November 12, 2020 at 13:14

Hello,

The problem is caused by Image Caption Hover Pro plugin. When it is disabled the Header builder works fine.

Regards

#259173 Copied In reply to: after update header builder stopped working

Rose Tyler

Support staff

November 12, 2020 at 11:14

Hello,

Theme Options > Header builder > Cart > type – Off-Canvas.
Theme Options > sales booster > Enable and configure the progress bar depends on your needs.

Regards

#259135 Copied In reply to: Updated Features For My Site

Rose Tyler

Support staff

November 12, 2020 at 11:07

Hello,

Theme Options > Header builder > add Newsletter element into the header content and set settings and content depends on your needs.

Regards

#259131 Copied In reply to: related products add to cart layout

Rose Tyler

Support staff

November 12, 2020 at 11:01

Hello,

Provide temporary wp-admin access via Private Content area – https://prnt.sc/vhw41y

Regards

#259129 Copied In reply to: Problem sidebar

Rose Tyler

Support staff

November 12, 2020 at 10:59

Try to re-save Theme Options (go to Theme Options > change any settings > click on Publish).
If this doesn’t help, provide temporary wp-admin access, so we can take a closer look.

Regards

#259128 Copied In reply to: New woocommerce features

Rose Tyler

Support staff

November 12, 2020 at 10:58

Hello,

Try to re-save Theme Options settings. Then clear the cache of your mobile browser and check the menu.

Regards

#259127 Copied In reply to: Mobile Menu after update

Rose Tyler

Support staff

November 12, 2020 at 10:50

Hello,

It looks like you did not re-save Theme Options after the latest update. Go to Theme options > change any settings > click on Publish.

Regards

#259122 Copied In reply to: Space around the "my account" menu

Rose Tyler

Support staff

November 12, 2020 at 09:39

Hi,

1) XStore Dashboard > Authorization APIs > https://prnt.sc/vhufas
We will add video tutorials soon – https://www.youtube.com/user/8theme
2) Theme Options > WooCommerce (Shop) > Single product page > Single product layout > Buy Now Button > On

Regards

#259104 Copied In reply to: New woocommerce features

Rose Tyler

Support staff

November 12, 2020 at 09:35

Hello,

Please check FTP access. We can’t connect, unfortunately.

Regards

#259100 Copied In reply to: Notshowing single product pages!
Rose Tyler

Support staff

November 12, 2020 at 09:27
Hi,

Add the next code in Theme Options > Theme Custom CSS:

.single-product-builder .related-products-wrapper .product-details { min-height: 90px; }

Regards
#259098 Copied In reply to: related products add to cart layout
Rose Tyler

Support staff

November 12, 2020 at 09:23

Hello,

You can install an additional plugin, like WP Maintenance Mode to make pages unavailable.
Depending on the plugin it should have the option to enable Coming Soon mode and customize content to show there, for example, http://prntscr.com/mkzeik

Regards

#259094 Copied In reply to: Maintanance Page

Rose Tyler

Support staff

November 12, 2020 at 09:21

Hello,

It looks like a cache issue. Try to clear cache of your browser.
provide URL and temporary wp-admin access, so we can check it also.

Regards

#259093 Copied In reply to: Footer color change problem

Rose Tyler

Support staff

November 12, 2020 at 09:12

Hello,

Try to re-save Theme Options (go to Theme Options > change any settings > click on Publish).
If this doesn’t help, provide temporary wp-admin access, so we can take a closer look.

Regards

#259089 Copied In reply to: MENU (dropdown) STYLE ISSUE after Upgrade

Rose Tyler

Support staff

November 12, 2020 at 09:08

Hello Usman Shahzad,

Yes, please follow our documentation – https://www.8theme.com/documentation/xstore/theme-installation/theme-update/ https://www.8theme.com/documentation/xstore/plugins/plugins-update/
After the update, you need to re-save Theme Options ( go to Theme Options > change any settings > Publish changes).
Feel free to ask if you have any other questions.

Regards

#259085 Copied In reply to: Theme update

Rose Tyler

Support staff

November 12, 2020 at 08:50

You’re welcome! Go to Theme option change any settings > Publish changes, change settings back > Publish.

Regards

#259080 Copied In reply to: Getting a Black sections

Rose Tyler

Support staff

November 12, 2020 at 08:47

Hello,

Thanks for using our theme.
Please describe in more detail your request and we will do our best to help you.

Regards

#259079 Copied In reply to: Help with Xstore theme

Rose Tyler

Support staff

November 12, 2020 at 08:46

Hello,

Thanks for contacting us.
Try to activate the theme now.

Regards

#259078 Copied In reply to: Using the licence on new Website
← 1 2 3 … 1,335 1,336 1,337 … 2,271 2,272 2,273 →

40,051–40,080 of 68,187 posts

Viewing 30 posts - 40,051 through 40,080 (of 68,187 total)

← 1 2 3 … 1,335 1,336 1,337 … 2,271 2,272 2,273 →

Forum Replies Created

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