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Viewing 30 posts - 3,931 through 3,960 (of 68,226 total)
  • Avatar: Rose Tyler
    Rose Tyler
    Support staff
    October 2, 2024 at 07:19

    Dear, DashDoor,

    Private Content

    Best Regards,
    8Theme’s Team

    Please contact administrator
    for this information.
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    October 2, 2024 at 07:01

    Hello, Suvyshop,

    Thank you for reaching out and for choosing XStore for your needs.

    To facilitate a smooth demo content import, we kindly request that you disable all third-party plugins initially. Additionally, please provide temporary wp-admin access and specify the desired demo version you wish to import. Once we have this information, we will proceed to verify how the import functions on your site.

    We would like to assure you that we have not encountered any import issues on our test sites.

    To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

    Thank you for your cooperation.

    Best regards,
    The 8Theme Team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    October 1, 2024 at 16:04

    Hello, Kevinkipngetich,

    In this case, after that import you will have the Delete content button – https://prnt.sc/hM5JfrdqkbKt

    Best Regards,
    8Theme’s Team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    October 1, 2024 at 15:32

    Hello @Praveen senthil,

    You’re welcome!

    Warm Regards,
    The 8Theme Team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    October 1, 2024 at 15:32

    Hello, Chrisbond,

    We appreciate your prompt response.

    Theme Options > Theme custom CSS > Global:

    .menu-label-new > a .label-text {
      background-color: #88b643;
    }
    .menu-label-new > a .label-text:before {
      border-right-color: #88b643;
    }
    .menu-label-sale > a .label-text {
      background-color: #e6bd47;
    }
    .menu-label-sale > a .label-text:before {
      border-right-color: #e6bd47;
    }
    .menu-label-hot > a .label-text {
      background-color: #a4004f;
    }
    .menu-label-hot > a .label-text:before {
      border-right-color: #a4004f;
    }
    .etheme-elementor-nav-menu .label-text {
        font-size: 14px;
    }

    – change colors and size according to your needs.

    Best Regards,
    8Theme’s Team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    October 1, 2024 at 15:27

    Hello, Kevinkipngetich,

    Thank you for reaching out to us.

    Could you please specify which version of the theme you were using at the time of importing the demo content? We ask this because if the import was conducted using an outdated version, the reset option may not be applicable.

    Best Regards,
    8Theme’s Team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    October 1, 2024 at 15:24

    Hello, Gewoonbovenaan,

    We’ve tried to edit your Home page and changes are visible.

    Please provide an example of what exactly you can’t change correctly.

    Kind Regards,
    8theme team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    October 1, 2024 at 14:24

    Hello, Gewoonbovenaan,

    Dashboard > Updates > click on “Check again” and update theme and Core plugin – https://prnt.sc/wqUStgrYvUTX

    Kind Regards,
    8theme team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    October 1, 2024 at 14:22

    Hello, Chrisbond,

    Thank you for reaching out to us with your query. To change the color and size of the menu labels such as New, Sale, and Hot, you will need to apply some custom CSS.

    Your site is under maintenance mode, so we can’t check your site.

    Could you please provide temporary wp-admin access?

    To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

    Best Regards,
    8Theme’s Team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    October 1, 2024 at 14:10

    Dear @Iliyah Modest Boutique,

    Thank you for updating us on the result. You may proceed to work on resolving the issue in collaboration with the support service of the mentioned plugin or refrain from activating the plugin.

    Best Regards,
    8Theme’s Team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    October 1, 2024 at 13:32

    Hello, Gewoonbovenaan,

    We hope this message finds you well. We kindly request that you update the theme and plugins at your earliest convenience. Please inform us once the updates have been completed, so we can ensure that this resolves your request.

    Kind Regards,
    8theme team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    October 1, 2024 at 13:25

    Hello, Merin,

    Thank you for reaching out to us with your query.

    There is no such feature by default, but you can try some online solutions, for example – https://youtu.be/KP778EFxRQk?feature=shared

    Best Regards,
    8Theme’s Team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    October 1, 2024 at 12:48

    Hello, Simeon Iliev,

    Thank you for reaching out to us.

    Please change the code to:

    .single-product .etheme-add-to-cart-form .single_variation_wrap div.quantity {
        display: none !important;
    }

    Best Regards,
    8Theme’s Team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    October 1, 2024 at 12:17

    Hello, Dala,

    1/ We’ve renamed translation files as described in the previous message.

    2/ Please go to Header Builder > edit template > change the text https://prnt.sc/RPJoKsSLd6PB https://prnt.sc/NEKEiwIPh4_k

    3/ “woocommerce.pot is missing error” – this is independent of our theme, and we would recommend you contact support of the WooCommerce plugin – https://wordpress.org/support/plugin/woocommerce/

    Best Regards,
    8Theme’s Team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    October 1, 2024 at 12:05

    Dear, DashDoor,

    Thank you for reaching out to us.

    We do not see screenshots from you. Please provide them one more time.

    Best Regards,
    8Theme’s Team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    October 1, 2024 at 12:04

    Hello,

    Thank you for reaching out to us. We understand that you are looking for the Kids toys Elementor single product page template file and are having difficulty locating it in the import section.

    We are here to assist you. Please download the file by this link – https://we.tl/t-c2GpvaN2Qa

    Best Regards,
    8Theme’s Team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    October 1, 2024 at 10:27

    Hello, Dala,

    The update solved the issue with the .pot file.

    As we can see, this is your site language https://prnt.sc/Xb-1zjDchmjY – sv_SE
    WooCommerce translation has the correct name woocommerce-sv_SE.po , please check the translation files of the theme and Core plugin, names should be: xstore-sv_SE.po and xstore-core-sv_SE.po

    Best Regards,
    8Theme’s Team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    October 1, 2024 at 10:22

    Hello, shonakisam_98,

    Solved via Appearance > Menus by editing the menu.

    Warm Regards,
    The 8Theme Team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    October 1, 2024 at 10:20

    Hello @Kjetil,

    You’re welcome!

    Warm Regards,
    The 8Theme Team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    October 1, 2024 at 09:33

    Hello, Shonakisam_98,

    Here is a new screenshot for you https://prnt.sc/O7H1jMw7VI6t

    Best Regards,
    8Theme’s Team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    October 1, 2024 at 09:32

    Hello, Martin,

    Thank you for reaching out to us with your query.

    Single product Builder is used on the demo – https://www.8theme.com/documentation/xstore/xstore-builders/xstore-single-product-builder-with-elementor/ https://prnt.sc/d0HEggpdQsPB > https://prnt.sc/MW0JYE-jkvYp

    Best Regards,
    8Theme’s Team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    October 1, 2024 at 09:29

    Hello,

    Thank you for reaching out to us.

    We kindly request that you clear all cache on your system. Should this not resolve the issue, please provide us with temporary wp-admin access. This will enable us to review your settings and assist you further.

    Best Regards,
    8Theme’s Team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    October 1, 2024 at 09:26

    Hello, shonakisam_98,

    Thank you for contacting us and for using XStore.

    1/ Private Content

    2/ Solved via WooCommerce > Settings > Products > Shop page.

    Warm Regards,
    The 8Theme Team

    Please contact administrator
    for this information.
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    October 1, 2024 at 08:30

    Hello, Shonakisam_98,

    Thank you for reaching out to us with your concern regarding the slider and text size issue on your website. We understand how important it is for the visual elements on your site to appear correctly and cohesively.

    You can edit paddings settings, for example – https://prnt.sc/awlobeoKy83B > https://prnt.sc/7LX_ZYpHcYZy

    Best Regards,
    8Theme’s Team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    October 1, 2024 at 07:49

    Hello, Amineo,

    Thank you for reaching out to us with your request.

    We are pleased to inform you that we have successfully edited the checkout page using Elementor. We kindly ask you to review the changes at your earliest convenience and proceed with any further modifications as needed.

    Best Regards,
    8Theme’s Team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    October 1, 2024 at 07:37

    Hello,

    Please read this article – https://www.8theme.com/documentation/xstore/additional-customisation/optimal-placement-for-custom-css-code/
    Theme Options > Theme custom CSS > Global.

    Warm Regards,
    The 8Theme Team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    October 1, 2024 at 07:36

    Hello, Glen,

    Thank you for reaching out to us with your queries.

    1/ Theme Options > Header Builder > Remove the element from the header content area.

    2/ Fixed via Dashboard > Pages and WooComerce > Settings > Products > Shop page.

    Best Regards,
    8Theme’s Team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    October 1, 2024 at 07:11

    Hello,

    We appreciate your prompt response.

    Please try to use this custom CSS code:

    .sidebar-widget.etheme_widget_satick_block {
        margin-bottom: 0px !important;!i;!;
    }

    https://www.8theme.com/documentation/xstore/additional-customisation/optimal-placement-for-custom-css-code/

    Warm Regards,
    The 8Theme Team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    October 1, 2024 at 06:52

    Hello, Will Aguilar,

    Thank you for reaching out to us with your concern. We understand that you are experiencing an issue with mixed content errors after pushing your staging site to the main domain.

    The error message you are seeing indicates that your website is trying to load a script over HTTP while your main site is loaded over HTTPS. This can prevent the script from loading properly due to security policies in modern browsers that require all content on an HTTPS site to be loaded over HTTPS to ensure the security of the data.

    To resolve this issue, please ensure that all external scripts and resources linked within your website are loaded over HTTPS. You can do this by updating the URLs from ‘http’ to ‘https’ in your site’s code or settings where these resources are referenced.

    This situation is independent of our theme, and you need to contact your hosting provider to get help with this.

    Best Regards,
    8Theme’s Team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    October 1, 2024 at 06:50

    Hello, Ryanasm81,

    Thank you for reaching out to us and for providing the detailed information along with the video link.

    Please go to Elementor > Settings > Features > Upgrade Swiper Library > select “Inactive”.
    Additionally, update theme and Core plugin – https://www.8theme.com/documentation/xstore/theme-installation/theme-update/ https://www.8theme.com/documentation/xstore/plugins/plugins-update/

    Best Regards,
    8Theme’s Team

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Viewing 30 posts - 3,931 through 3,960 (of 68,226 total)
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