Thank you for reaching out to us with your request.
To disable the “Back To Top” button, please navigate to Theme Options, then select Footer, followed by Back to top button, and set the “Back To Top” button to Off.
Should you require any further assistance, please do not hesitate to reach out.
Best Regards,
8Theme’s Team
Rose Tyler
Support staff
October 3, 2024 at 08:00
Hello, Dybwpath,
Thank you for reaching out to us with your concern regarding the translation issues on your site. We understand how important it is for all text on your site to be accurately translated to enhance user experience.
Private Content
Best Regards,
8Theme’s Team
Please contact administrator for this information.
Rose Tyler
Support staff
October 3, 2024 at 07:53
Hello, Ahmed,
Thank you for reaching out to us.
We would like to inform you that you need to configure the desired links for your menu. Please refer to the following screenshot for guidance: https://prnt.sc/6gSP5To6c8oN
Best Regards,
8Theme’s Team
Rose Tyler
Support staff
October 3, 2024 at 07:48
Hello, Carliczyk,
Thank you for reaching out to us with your concern.
We have reviewed the situation you mentioned and determined that it is caused by the CSS code on your website. You can view the specifics at the following link: https://prnt.sc/UgtkPVTPz1aO
Best regards,
8Theme’s Team
Rose Tyler
Support staff
October 3, 2024 at 07:40
Hello, Tiago,
We hope this message finds you well. We have reviewed your website and are pleased to inform you that we did not encounter any visible issues; everything appears to be functioning properly.
To assist you further, we have created an example – https://prnt.sc/n6ajfiFmYprR
Should you have any questions or require further assistance, please do not hesitate to contact us.
Best Regards,
The 8Theme Team
Rose Tyler
Support staff
October 3, 2024 at 07:29
Hello, Soufiane,
Thank you for reaching out to us. We appreciate you taking the time to follow the tutorial for translating your website into French. We apologize for any inconvenience caused by the translation issues you are experiencing.
Please set an administrator role for the user you provided for us. We need to check your settings.
Best Regards,
8Theme’s Team
Rose Tyler
Support staff
October 3, 2024 at 07:22
Hello, Mehranfaris,
Thank you for reaching out to us with your concern.
1/ To better understand the issue you are experiencing, we kindly request that you record a video demonstrating your actions and the problem. Please upload this video to any file-sharing service and provide us with the link.
2/ Could you please provide temporary wp-admin access? We need to check your settings first.
To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.
Thank you for reaching out to us with your concern.
Could you please provide temporary wp-admin access? We need to check your settings first.
To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.
Best Regards,
8Theme’s Team
Rose Tyler
Support staff
October 2, 2024 at 15:43
Hello, Tiago,
Thank you for reaching out to us.
1/ We suggest activating another theme, specifically the Storefront (default WooCommerce theme), which can be found under Appearance > Themes in your dashboard. This test should help determine if the issues persist irrespective of the theme used.
2/ Try to disable all third-party plugins that are not included with XStore
(https://www.8theme.com/documentation/xstore/plugins/included-plugins/). After doing so, please clear your browser’s cache and check again. It is possible that one of these additional plugins is causing the problem.
Thank you for reaching out to us with your concerns regarding the AMP Plugin.
We kindly request that you record a video and upload it to a file-sharing service, such as https://wetransfer.com/. Please share the URL with us once the upload is complete. Additionally, we would appreciate it if you could provide us with temporary wp-admin access.
Thank you for your cooperation.
Best Regards,
8Theme’s Team
Rose Tyler
Support staff
October 2, 2024 at 14:27
Hello, Suvyshop,
We’ve disabled 3rd-party plugins and then imported demo content.
We would like to remind you that we have previously responded to your query – “XStore Builders > Single Product Builder with Elementor > edit template.” Therefore, we find your repeated question somewhat unclear.
Could you please review our prior responses and then formulate a new, more detailed question? It would be helpful if you could include a description of what you have attempted so far and what you aim to achieve, along with any relevant screenshots.
Thank you for your attention to this matter. We look forward to assisting you further.
Best regards,
The 8Theme Team
Rose Tyler
Support staff
October 2, 2024 at 11:41
Hello, @KSP ELECTRONICS,
The section you are attempting to access is not displayed because it is not included in the default product settings.
You may want to consider searching for a plugin that can provide this functionality. Alternatively, you could consult with technicians to have this feature custom-added to your setup. Please note that this would be considered a personalized customization and would be a chargeable service.
Header Builder with Elementor > edit template > https://prnt.sc/JWEtuHgxGtBi import one of pre-create templates with the desired content > delete unrequited elements and place the desired section at the top of the header content.
Best Regards,
8Theme’s Team
Rose Tyler
Support staff
October 2, 2024 at 08:57
Hello, Asia Luggage,
You’re welcome!
Please go to Appearance > Widgets > add widgets to the Shop filters area
