Forum Replies Created

Viewing 30 posts - 3,961 through 3,990 (of 68,226 total)
1 2 3 … 132 133 134 … 2,273 2,274 2,275
  • Avatar: Rose Tyler
    Rose Tyler
    Support staff
    October 1, 2024 at 06:47

    Hello, Dala,

    Please update the theme and Core plugin on your site – https://www.8theme.com/documentation/xstore/theme-installation/theme-update/ https://www.8theme.com/documentation/xstore/plugins/plugins-update/
    or confirm that you created a full backup and we will do the update for you.

    Best Regards,
    8Theme’s Team

    #416549 Copied In reply to: Falling back to source extraction because x-store.pot is missing
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    October 1, 2024 at 06:41

    Hello, Juan Diego Cardenas Ruiz,

    Please go to Loco Translate > Plugins > XStore Core > edit translation.

    For example – https://prnt.sc/4jDIW07ghZtr

    Best Regards,
    8Theme’s Team

    #416548 Copied In reply to: modify the language of the Fake Sale Popup feature within the Sales Booster section to Spanish
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    October 1, 2024 at 06:37

    Hello, Asia Luggage,

    Thank you for reaching out to us with your concern.

    Could you please provide temporary wp-admin access? We need to check your settings first.

    To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

    Best Regards,
    8Theme’s Team

    #416546 Copied In reply to: Product Filters, Catagory and price Filte – https://asialuggage.com.au/shop/
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    October 1, 2024 at 06:18

    Hello,

    We can’t open your site https://prnt.sc/8xoCxfdvRwPd Please check this.

    About the problem with the import, it can be caused by a plugin too, please disable all 3rd-party plugins.

    Best Regards,
    8Theme’s Team

    #416544 Copied In reply to: I can’t import demo content, button not appearing
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    October 1, 2024 at 06:08

    Hello, Gabriele,

    Thank you for reaching out to us.

    1/ We suggest activating another theme, specifically the Storefront (default WooCommerce theme), which can be found under Appearance > Themes in your dashboard. This test should help determine if the issues persist irrespective of the theme used.

    2/ Try to disable all third-party plugins that are not included with XStore
    (https://www.8theme.com/documentation/xstore/plugins/included-plugins/). After doing so, please clear your browser’s cache and check again. It is possible that one of these additional plugins is causing the problem.

    Best Regards,
    8Theme’s Team

    #416542 Copied In reply to: Url links not work on product tab (open like anchor)
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    October 1, 2024 at 06:06

    Hello, Rodlens Hora,

    Thank you for reaching out to us.

    We kindly request that you record a video and upload it to a file-sharing service, such as https://wetransfer.com/. Please share the URL with us once the upload is complete. Additionally, we would appreciate it if you could provide the URL of the demo page.

    Thank you for your cooperation.

    Best Regards,
    8Theme’s Team

    #416541 Copied In reply to: single post comment icon do not auto scroll to the comment section after having 1 or more comment
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    October 1, 2024 at 06:04

    Hello,

    Thank you for reaching out to us.

    Could you please provide temporary wp-admin access?
    To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

    Best Regards,
    8Theme’s Team

    #416540 Copied In reply to: Top category image is not refreshing when clicking thru sidebar.
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    September 30, 2024 at 15:53

    Hello,

    Imported https://prnt.sc/oKcBOjRlzO6v

    If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

    Best Regards,
    8Theme’s Team

    #416487 Copied In reply to: i cant upload demo content for holastore
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    September 30, 2024 at 15:46

    Hello, Mukul,

    Ok. Please clear cache and check how it works now.

    Best Regards,
    8Theme’s Team

    #416486 Copied In reply to: there is error in account page with woocommers
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    September 30, 2024 at 15:38

    Hello,

    We appreciate your prompt response.

    We have noticed that the child theme has already been installed on your website. Could you please disable any third-party plugins and then proceed to import the demo content? Alternatively, if you inform us of the specific version you wish to import, we would be happy to assist you with the process.

    Best Regards,
    8Theme’s Team

    #416482 Copied In reply to: i cant upload demo content for holastore
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    September 30, 2024 at 15:34

    Hello, Mukul,

    “I am not getting more options for account creation” – Could you please specify which additional options you would like to have?

    Could you please clarify the challenges you are facing and what you are trying to achieve but are unable to? A clear and detailed response will help us understand your situation better and address your concerns effectively.

    Best Regards,
    8Theme’s Team

    #416480 Copied In reply to: there is error in account page with woocommers
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    September 30, 2024 at 15:31

    Hello,

    Thank you for reaching out to us.

    Could you please provide temporary wp-admin access?
    To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

    Provide the URL of the desired demo version.

    Best Regards,
    8Theme’s Team

    #416478 Copied In reply to: i cant upload demo content for holastore
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    September 30, 2024 at 15:30

    Hello, Goostaf,

    Thank you for reaching out with your queries.

    1/ You are using the WPBakery plugin for content building on your pages, we recommend reviewing online tutorials on how to add videos and video backgrounds using WPBakery. These resources should provide you with detailed guidance and best practices.

    2/ “Video instead of featured image” you can find in Theme Options.

    Best Regards,
    8Theme’s Team

    #416474 Copied In reply to: Add a video to the site what is the best way?
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    September 30, 2024 at 15:23

    Hello,

    Could you please provide temporary wp-admin access?
    To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

    Best Regards,
    8Theme’s Team

    #416471 Copied In reply to: Footer links not clickable for phone links
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    September 30, 2024 at 15:18

    Hello,

    “I am not getting more options for account creation” – Could you please specify which additional options you would like to have? Understanding your requirements will help us assist you better.

    “where can i provide you login access for wp-admin.” – provide username and password via the private content area – https://prnt.sc/FMrc7oDl8CjI

    Best Regards,
    8Theme’s Team

    #416468 Copied In reply to: there is error in account page with woocommers
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    September 30, 2024 at 14:58

    Hello, SeAy1,

    We have reviewed your website and noticed that the demonstration content has been installed. Could you please provide us with more details regarding the specific assistance you require?

    Could you please provide temporary wp-admin access?
    To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

    Best Regards,
    8Theme’s Team

    #416461 Copied In reply to: I can’t install the theme because it can’t find the style.css file
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    September 30, 2024 at 14:56

    Hello,

    Thank you for reaching out to us.

    Please try to disable all third-party plugins that are not included with XStore
    (https://www.8theme.com/documentation/xstore/plugins/included-plugins/). After doing so, please clear your browser’s cache and check again. It is possible that one of these additional plugins is causing the problem.

    Should the problem continue, please provide us with temporary wp-admin access.

    Best Regards,
    8Theme’s Team

    #416460 Copied In reply to: My product thumbnails dont show on product pages
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    September 30, 2024 at 14:55

    Hello,

    Thank you for reaching out to us with your concern.

    Please provide screenshots so we can better understand your request.

    Could you please provide temporary wp-admin access? We need to check your settings.

    To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

    Best Regards,
    8Theme’s Team

    #416459 Copied In reply to: White space between pre footer and footer on desktop version
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    September 30, 2024 at 14:53

    Hello, Amineo,

    1/ We hope this message finds you well. This is to inform you that the cache has been temporarily disabled to allow you to see the changes you make to the website’s header. Once you have completed your modifications, you can re-enable the Menu cache by navigating to Theme Options > Speed Optimization.

    2/ Edit single product page template > https://prnt.sc/C8rDbG3ikUjz + https://prnt.sc/fkEYLmBnHql9
    https://www.8theme.com/documentation/xstore/xstore-builders/xstore-single-product-builder-with-elementor/

    Best Regards,
    8Theme’s Team

    #416458 Copied In reply to: xstore customuzer not showing any changes
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    September 30, 2024 at 14:47

    Hello,

    1/ Could you please specify which error you are referring to? We kindly request that you provide a detailed description along with screenshots illustrating the issue.

    2/ Could you please provide temporary wp-admin access? We need to check your settings.
    To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

    Best Regards,
    8Theme’s Team

    #416456 Copied In reply to: there is error in account page with woocommers
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    September 30, 2024 at 12:19

    Hello, Amineo,

    We hope this message finds you well. We would like to inform you that we have disabled the Menu cache through the pathway: Theme Options > Speed Optimization.

    Please take a moment to clear your browser’s cache to ensure that these changes are reflected on your end. After doing so, kindly verify the results by checking the site header.

    Thank you for your attention to this matter.

    Best Regards,
    8Theme’s Team

    #416435 Copied In reply to: xstore customuzer not showing any changes
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    September 30, 2024 at 12:13

    Hello, Jefferson Lee,

    1/ “Can you somehow fix the link’s font colors?” – please use selector in custom CSS code for elements, for example – https://prnt.sc/POoXOD2hy4Tm

    “TITLE links main font color be in black, while hover color be in #0d5b94. Thanks” – add the next code in Theme Options > Theme Custom CSS:

    .xstore-compare-items .product-title:hover {
    color: #0d5b94;
}
.xstore-compare-items .product-title {
    color: black;
}

    “ACTION links + hover to be in RED,” – 

    .xstore-compare-items tr:first-child td, .xstore-compare-items tr:first-child td span {
    color: red !important;
}

    “And also, when you add something in either WISHLIST or COMPARE, the link colors are also currently in white. I’d like for it to be in black.” – solved – https://prnt.sc/POoXOD2hy4Tm

    Warm Regards,
    The 8Theme Team

    #416433 Copied In reply to: Account profile’s menu is basically invisible + some other questions
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    September 30, 2024 at 12:06

    Hello, Amineo,

    Thank you for reaching out to us.

    Could you please provide temporary wp-admin access? We need to check your settings.

    To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

    Best Regards,
    8Theme’s Team

    #416429 Copied In reply to: xstore customuzer not showing any changes
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    September 30, 2024 at 12:04

    Hello, Mohan,

    To better understand your request and provide you with the most accurate assistance, could you please provide us with some screenshots and the URLs related to your inquiry?

    Thank you for your cooperation.

    Best Regards,
    8Theme’s Team

    #416428 Copied In reply to: return and refund policy is not working.
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    September 30, 2024 at 10:48

    Hello, Jefferson Lee,

    Please check how it works now.

    Warm Regards,
    The 8Theme Team

    Please contact administrator
    for this information.
    #416414 Copied In reply to: Account profile’s menu is basically invisible + some other questions
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    September 30, 2024 at 10:40

    Hello,

    Thank you for reaching out to us.

    We recommend that you review the following article, which provides detailed instructions on enabling user registration on your website: https://www.8theme.com/documentation/xstore/woocommerce/enabling-user-registration-on-website/.

    Should you require any further assistance after reviewing the documentation, please do not hesitate to reach out to us.

    Best Regards,
    8Theme’s Team

    #416413 Copied In reply to: there is error in account page with woocommers
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    September 30, 2024 at 10:38

    Hello, Dala,

    Thank you for reaching out to us.

    Please provide FTP access.

    For FTP access, we require the following details: FTP host, FTP username, FTP password, FTP port, and FTP encryption type. If you need assistance in creating these credentials, please reach out to your hosting provider who will guide you through the process.

    Thank you for your cooperation and we look forward to hearing from you soon.

    Best Regards,
    8Theme’s Team

    #416411 Copied In reply to: Falling back to source extraction because x-store.pot is missing
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    September 30, 2024 at 08:14

    Hello, Maybendeler,

    Thank you for reaching out to us.

    1/ Make sure you are using the latest version of the theme and all plugins are updated.
    Patches are installed after that update https://www.8theme.com/documentation/xstore/xstore-features/how-to-use-xstore-patcher/ and cache is cleared.

    2/ We suggest activating another theme, specifically the Storefront (default WooCommerce theme), which can be installed under Appearance > Themes in your dashboard. This test should help determine if the issues persist irrespective of the theme used.

    Best Regards,
    8Theme’s Team

    #416388 Copied In reply to: Good day somehow the theme does not show my VAT while it did at the start how can this be solved?
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    September 30, 2024 at 08:10

    Hello,

    Thank you for reaching out to us. We do not have this problem on our test sites.

    Please provide us with temporary wp-admin and FTP access.

    To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

    For FTP access, we require the following details: FTP host, FTP username, FTP password, FTP port, and FTP encryption type. If you need assistance in creating these credentials, please reach out to your hosting provider who will guide you through the process.

    Thank you for your cooperation and we look forward to hearing from you soon.

    Best Regards,
    8Theme’s Team

    #416386 Copied In reply to: XStore Builders>header or fooer error， 在There was an error in the background upgrade
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    September 30, 2024 at 08:09

    Hello, Alexmdm89,

    Thank you for the video.

    You need to edit this template https://prnt.sc/d4Jh8BJtl0P1
    https://www.8theme.com/documentation/xstore/xstore-builders/xstore-products-archive-builder-with-elementor/

    Best Regards,
    8Theme’s Team

    #416385 Copied In reply to: Can’t remove sizing guide from single product
  • 1 2 3 … 132 133 134 … 2,273 2,274 2,275
    Viewing 3,990 results - 3,961 through 3,990 (of 68,226 total)
Viewing 30 posts - 3,961 through 3,990 (of 68,226 total)
1 2 3 … 132 133 134 … 2,273 2,274 2,275

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