Hello, Glen,

Thank you for reaching out to us with your queries.

1/ Theme Options > Header Builder > Remove the element from the header content area.

2/ Fixed via Dashboard > Pages and WooComerce > Settings > Products > Shop page.

Best Regards,
8Theme’s Team

Hello, Will Aguilar,

Thank you for reaching out to us with your concern. We understand that you are experiencing an issue with mixed content errors after pushing your staging site to the main domain.

The error message you are seeing indicates that your website is trying to load a script over HTTP while your main site is loaded over HTTPS. This can prevent the script from loading properly due to security policies in modern browsers that require all content on an HTTPS site to be loaded over HTTPS to ensure the security of the data.

To resolve this issue, please ensure that all external scripts and resources linked within your website are loaded over HTTPS. You can do this by updating the URLs from ‘http’ to ‘https’ in your site’s code or settings where these resources are referenced.

This situation is independent of our theme, and you need to contact your hosting provider to get help with this.

Best Regards,
8Theme’s Team

Hello, Dala,

Please update the theme and Core plugin on your site – https://www.8theme.com/documentation/xstore/theme-installation/theme-update/ https://www.8theme.com/documentation/xstore/plugins/plugins-update/
or confirm that you created a full backup and we will do the update for you.

Best Regards,
8Theme’s Team

Hello, Asia Luggage,

Thank you for reaching out to us with your concern.

Could you please provide temporary wp-admin access? We need to check your settings first.

To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

Best Regards,
8Theme’s Team

Hello, Gabriele,

Thank you for reaching out to us.

1/ We suggest activating another theme, specifically the Storefront (default WooCommerce theme), which can be found under Appearance > Themes in your dashboard. This test should help determine if the issues persist irrespective of the theme used.

2/ Try to disable all third-party plugins that are not included with XStore
(https://www.8theme.com/documentation/xstore/plugins/included-plugins/). After doing so, please clear your browser’s cache and check again. It is possible that one of these additional plugins is causing the problem.

Best Regards,
8Theme’s Team

Hello,

Thank you for reaching out to us.

Could you please provide temporary wp-admin access?
To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

Best Regards,
8Theme’s Team

Hello, Mukul,

Ok. Please clear cache and check how it works now.

Best Regards,
8Theme’s Team

Hello, Mukul,

“I am not getting more options for account creation” – Could you please specify which additional options you would like to have?

Could you please clarify the challenges you are facing and what you are trying to achieve but are unable to? A clear and detailed response will help us understand your situation better and address your concerns effectively.

Best Regards,
8Theme’s Team

Hello, Goostaf,

Thank you for reaching out with your queries.

1/ You are using the WPBakery plugin for content building on your pages, we recommend reviewing online tutorials on how to add videos and video backgrounds using WPBakery. These resources should provide you with detailed guidance and best practices.

2/ “Video instead of featured image” you can find in Theme Options.

Best Regards,
8Theme’s Team

Hello,

“I am not getting more options for account creation” – Could you please specify which additional options you would like to have? Understanding your requirements will help us assist you better.

“where can i provide you login access for wp-admin.” – provide username and password via the private content area – https://prnt.sc/FMrc7oDl8CjI

Best Regards,
8Theme’s Team

Hello,

Thank you for reaching out to us.

Please try to disable all third-party plugins that are not included with XStore
(https://www.8theme.com/documentation/xstore/plugins/included-plugins/). After doing so, please clear your browser’s cache and check again. It is possible that one of these additional plugins is causing the problem.

Should the problem continue, please provide us with temporary wp-admin access.

Best Regards,
8Theme’s Team

Hello, Amineo,

1/ We hope this message finds you well. This is to inform you that the cache has been temporarily disabled to allow you to see the changes you make to the website’s header. Once you have completed your modifications, you can re-enable the Menu cache by navigating to Theme Options > Speed Optimization.

2/ Edit single product page template > https://prnt.sc/C8rDbG3ikUjz + https://prnt.sc/fkEYLmBnHql9
https://www.8theme.com/documentation/xstore/xstore-builders/xstore-single-product-builder-with-elementor/

Best Regards,
8Theme’s Team

Hello, Amineo,

We hope this message finds you well. We would like to inform you that we have disabled the Menu cache through the pathway: Theme Options > Speed Optimization.

Please take a moment to clear your browser’s cache to ensure that these changes are reflected on your end. After doing so, kindly verify the results by checking the site header.

Thank you for your attention to this matter.

Best Regards,
8Theme’s Team

Hello, Amineo,

Thank you for reaching out to us.

Could you please provide temporary wp-admin access? We need to check your settings.

To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

Best Regards,
8Theme’s Team

Hello, Jefferson Lee,

Please check how it works now.

Warm Regards,
The 8Theme Team