I enter the purchase code for my product and it says it is incorrect.

This topic has 8 replies, 3 voices, and was last updated 8 hours, 7 minutes ago ago by Gaston Garcia

  • Avatar: Gaston Garcia
    Gaston Garcia
    Participant
    September 25, 2024 at 15:07

    As I said above, when I put my code on the site I am designing it tells me that it is incorrect.

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    support staff only.
    7 Answers
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    September 25, 2024 at 15:15

    Hello, Gaston Garcia,

    Thank you for reaching out to us.

    We tried to check the code using the Envato verification system and we get the response that the purchase code is not verified. Could you, please, check if everything is ok with your ThemeForest account? Because if the account is blocked or your purchase is canceled you won’t be able to use the code.

    Best Regards,
    8Theme’s Team

    Avatar: Gaston Garcia
    Gaston Garcia
    Participant
    October 1, 2024 at 18:08

    I already sent the query to Envato.

    Now the same thing happened again as before, I was designing my website and it got stuck in the customizer again.

    What’s wrong with the theme?

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    October 2, 2024 at 07:28

    Hello, Gaston Garcia,

    Could you record a video of your actions and the problem on your site?

    Additionally, provide the URL of the site and temporary wp-admin access.

    Best Regards,
    8Theme’s Team

    Avatar: Gaston Garcia
    Gaston Garcia
    Participant
    October 2, 2024 at 17:50

    I’m redesigning my website, I started it on a fresh install, it doesn’t have any extra plugins or anything and there’s no way the customizer won’t load.
    Debug mode is on.

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    Files is visible for topic creator and
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    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff
    October 3, 2024 at 16:28

    Hello, Gaston Garcia,

    Thank you for reaching out to us.

    We have identified that the issue with the customizer loading is related to one of the uploaded SVG files. To assist you effectively, could you please provide us with FTP access? This will enable us to locate the problematic file and resolve the issue promptly.

    Best regards,
    The 8Theme Team

    Avatar: Gaston Garcia
    Gaston Garcia
    Participant
    October 3, 2024 at 18:10

    Please let me know, which SVG files are the problem

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    support staff only.
    Avatar: Gaston Garcia
    Gaston Garcia
    Participant
    October 4, 2024 at 20:30

    Any news¡?

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