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Filter in catgory in shop Page is not working

This topic has 9 replies, 3 voices, and was last updated 3 hours, 10 minutes ago ago by Andrew Mitchell

Praveen senthil

Participant

October 2, 2024 at 05:28

Hi,
I have created website using XStore theme , In “Filter by Categories” section when we click any category it is not working (getting hanged / staled). Please provide me a solution. Pictures are attached for reference.

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8 Answers

Rose Tyler

Support staff

October 2, 2024 at 07:54

Hello, Praveen senthil,

Thank you for reaching out to us and for using the XStore theme for your website.

Please update the theme and plugins https://www.8theme.com/documentation/xstore/theme-installation/theme-update/ https://www.8theme.com/documentation/xstore/plugins/plugins-update/

Best Regards,
8Theme’s Team

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Praveen senthil

Participant

October 2, 2024 at 09:37

Hi,
All the Themes and Plugins are updated now , but still the same problem exists.Pls resolve the issue.

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Andrew Mitchell

Support staff

October 2, 2024 at 14:37

Hello, Praveen senthil,

I hope this message finds you well. We kindly request that you provide us with the necessary FTP access credentials. Additionally, please disable any existing caches and CDN configurations, as we are currently observing discrepancies in the appearance of widgets across different pages of the website, which suggests they may be cached.

Thank you for your attention to this matter. We look forward to your prompt response.

Best Regards,
8Theme’s Team

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Praveen senthil

Participant

October 3, 2024 at 04:34

Hi,
Please find the credentials.

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Andrew Mitchell

Support staff

October 3, 2024 at 16:33

Hello, Praveen senthil,

Thank you for providing the credentials. However, we require access not to the admin panel but specifically to the FTP.

Best Regards,
8Theme’s Team

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Praveen senthil

Participant

October 4, 2024 at 03:28

Hi ,
Please find attached the FTP Details .

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Praveen senthil

Participant

October 5, 2024 at 05:07

Awaiting for your feed back, Is the problem raised has been sorted out? , Kindly revert back.

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Andrew Mitchell

Support staff

October 9, 2024 at 11:49

Hello, Praveen senthil,

We are pleased to inform you that we have resolved the issue you reported. Please check to confirm that everything is functioning as expected. We kindly remind you to clear your browser’s cache before verifying to ensure that you are viewing the most recent changes.

Best Regards,
8Theme’s Team

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Tagged: best selling, category filter, filter issues, filter not working, shop page, woocommerce themes, woocommerce troubleshooting
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