Hello,

Thank you for reaching out to us with your concern.

Could you please provide temporary wp-admin access? We need to check your settings first.

To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

Best Regards,
8Theme’s Team

Hello, AndreG,

We kindly request that you publish each of your inquiries separately. This will allow the various specialists on our team to respond to you promptly and efficiently.

1/ There is no such option, by default. We recommend contacting WooCommerce support https://wordpress.org/support/plugin/woocommerce/ or consulting with a technical team.

Should you require personalized customization services, we invite you to submit a request through our customization panel at the following link: https://www.8theme.com/account/#etheme_customization_panel. This will allow you to engage directly with our technical team.
Please note that customization services are subject to additional charges. The exact amount will be determined after a detailed review of your request.

2/ Please read – https://www.8theme.com/documentation/xstore/theme-translation/base-theme-translation/

Private Content

Best Regards,
8Theme’s Team

Hello, Guida cm,

Thank you for reaching out to us with your query.

Please ensure that you are using the latest version of the theme https://www.8theme.com/documentation/xstore/theme-installation/theme-update/ https://www.8theme.com/documentation/xstore/plugins/plugins-update/

After that go to XStore > Import demos add the &etheme_demo_versions_info to the url https://prnt.sc/1ya9tej and press Enter. Check if you get the new version after that.

Thank you for your cooperation and we look forward to hearing from you soon.

Best Regards,
8Theme’s Team

Hello, Merin,

Thank you for reaching out to us with your query.

https://prnt.sc/T2PI7ko250yW , read more – https://www.8theme.com/documentation/xstore/menu-set-up/mega-menu/

We hope this information is helpful.

Best Regards,
8Theme’s Team

Hello, Kamaldeen,

Thank you for reaching out to us.

1/ We suggest activating another theme, specifically the Storefront (default WooCommerce theme), which can be found under Appearance > Themes in your dashboard. This test should help determine if the issues persist irrespective of the theme used.

2/ Try to disable all third-party plugins that are not included with XStore
(https://www.8theme.com/documentation/xstore/plugins/included-plugins/). After doing so, please clear your browser’s cache and check again. It is possible that one of these additional plugins is causing the problem.

Best Regards,
8Theme’s Team

Hello, AndreG,

Could you please provide a more detailed description of your request? If possible, include some screenshots to help us better understand what you are looking to achieve.

Best Regards,
8Theme’s Team

Hello,

If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

Best Regards,
8Theme’s Team

Hello,

Thank you for reaching out to us with your concern.

Could you please provide URL of the product from your example and temporary wp-admin access? We need to check your settings first.

To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

Best Regards,
8Theme’s Team

Hello, Monique,

Thank you for reaching out to us with your concern.

Custom CSS code can be used:

@media only screen and (max-width: 480px) {
    .product-content-image .label-product {
        display: block;
    }
}

Best Regards,
8Theme’s Team

Hello, Creatica,

Thank you for reaching out to us with your concern. We understand that you are experiencing issues with the responsiveness of the product title in the Single Product Builder Breadcrumbs when viewed on mobile devices.

If you prefer to have the responsive font-size of title in breadcrumbs, please use: clamp(24px, 5vw, 46px)
Read more https://developer.mozilla.org/en-US/docs/Web/CSS/clamp

Best Regards,
8Theme’s Team

Hello, Lantalau,

Thank you for contacting us and for using XStore.

We are glad to hear that your website is almost ready for launch. We understand the importance of having a fast-loading website.

Please follow this article – https://www.8theme.com/documentation/xstore/troubleshooting/how-to-speed-up-my-website/

Additionally, to improve the loading time of your website, you can start by considering the following tips:

1. **Optimize Images**: Ensure that all images are optimized for the web. You can use tools like Adobe Photoshop or free online services such as TinyPNG to reduce image file sizes without losing quality.

2. **Minimize HTTP Requests**: Try to reduce the number of elements on your page to decrease the number of HTTP requests required to load the page.

3. **Enable Compression**: Use compression tools like Gzip to reduce the size of your CSS, HTML, and JavaScript files.

4. **Leverage Browser Caching**: Set up your server to enable browser caching. This allows visitors to store certain parts of your site on their local computer, which helps in loading the website faster upon subsequent visits.

5. **Minify CSS, JavaScript, and HTML**: You can improve load times by minifying your code. This involves removing unnecessary spaces, characters, and comments from your CSS, JavaScript, and HTML files.

6. **Use a Content Delivery Network (CDN)**: CDNs distribute your content across multiple, geographically diverse servers, which speeds up the loading of your site by serving data from the closest server to your visitor.

7. **Optimize Database**: Regularly optimizing your database can help improve your website’s performance. This can be done through plugins if you are using a CMS like WordPress.

Regarding theme-specific optimizations, please ensure that you are using the latest version of our theme as we continuously improve and optimize our products.

For plugin recommendations, you might consider using caching plugins such as W3 Total Cache or WPRocket. These plugins can significantly improve your site speed by caching your posts and pages as static files.

We hope these suggestions help you enhance your website’s loading speed.

Best Regards,
8Theme’s Team

Hello, Sophie,

Thank you for reaching out to us.

This situation is caused by custom CSS code – https://prnt.sc/5t4SObGK84zP

Best Regards,
8Theme’s Team

Hello,

Thank you for reaching out to us with your request.

Appearance > Widgets > Shop sidebar. You can change the Swatches filter to any other available widget.

Best Regards,
8Theme’s Team

Hello, Asia Luggage,

Activated – https://prnt.sc/BBjyd2lWkSJz + https://prnt.sc/gONAQ_g__Bz5 https://prnt.sc/zNvcgtJMvRH0 https://prnt.sc/hqKg6q-PFLK8

We kindly ask you to carefully review these screenshots to ensure that you are able to manage the settings independently moving forward.

Read more – https://www.8theme.com/documentation/xstore/support/widgets-custom-widget-areas/

Warm Regards,
The 8Theme Team

Hello, Drishti,

Thank you for reaching out to us with your request. We are more than happy to assist you with customizing the wishlist page layout as per your specifications.

1/ Add to cart button will be shown for variable products in case a variation was selected before adding to the cart – https://prnt.sc/nONMdEQLtbau
The table content of the wishlist page can be edited via Theme Options > WooCommerce (Shop) > Wishlist.

2/ Custom CSS code can be used:

.xstore-wishlist-items .product-title {
    font-family: "Roboto";
} 

Read more – https://www.8theme.com/documentation/xstore/additional-customisation/optimal-placement-for-custom-css-code/

Best Regards,
8Theme’s Team