Problem with product VARIATIONS is not showing this option

This topic has 8 replies, 2 voices, and was last updated 2 months, 1 weeks ago ago by Rose Tyler

  • Avatar: Tiago
    Tiago
    Participant
    October 2, 2024 at 15:39

    Hello I allready view the tutorial but for me the VARIATION button, when the page of a new product loads, the VARIATION shows, and then dissapears……….. please check what is going on

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    7 Answers
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    October 2, 2024 at 15:43

    Hello, Tiago,

    Thank you for reaching out to us.

    1/ We suggest activating another theme, specifically the Storefront (default WooCommerce theme), which can be found under Appearance > Themes in your dashboard. This test should help determine if the issues persist irrespective of the theme used.

    2/ Try to disable all third-party plugins that are not included with XStore
    (https://www.8theme.com/documentation/xstore/plugins/included-plugins/). After doing so, please clear your browser’s cache and check again. It is possible that one of these additional plugins is causing the problem.

    Best Regards,
    8Theme’s Team

    Avatar: Tiago
    Tiago
    Participant
    October 2, 2024 at 20:10

    Hello to all, I bought this template because the said have a good support…………

    I need you guys put a product with color variation…………….

    This option is not working

    I tryed using other template, but this optin only cames with your template, so please FIX this for me

    I do not have more time to fix template problems, MY COSTUMER wanna put a product with 3 colors for clients choose.

    Please help to this works =/

    Avatar: Tiago
    Tiago
    Participant
    October 2, 2024 at 20:12

    I allready gave you the ADMIN password for your supoort corrects this issues……………….I only use one third part plugin to send the emails that not work with your template, so please FIX this problem for me

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    October 3, 2024 at 07:40

    Hello, Tiago,

    We hope this message finds you well. We have reviewed your website and are pleased to inform you that we did not encounter any visible issues; everything appears to be functioning properly.
    To assist you further, we have created an example – https://prnt.sc/n6ajfiFmYprR

    Please watch this video tutorial about variation swatches – https://youtu.be/LgzC4iK-j6A?feature=shared

    It is advisable to read the documentation https://www.8theme.com/documentation/xstore/ , watch tutorial videos https://www.youtube.com/@8theme/videos , and follow the guidance provided by our support team during your website development process.

    Should you have any questions or require further assistance, please do not hesitate to contact us.

    Best Regards,
    The 8Theme Team

    Avatar: Tiago
    Tiago
    Participant
    October 3, 2024 at 11:47

    Ok thanks I find this option, I have to change the simple product to a variable product =)

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    October 3, 2024 at 12:13

    Hello, Tiago,

    You’re welcome!

    Best Regards,
    The 8Theme Team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    October 4, 2024 at 06:26

    Hello, Tiago,

    If you are not satisfied using our theme you can submit a refund request here – https://themeforest.net/refund_requests/new

    Best Regards,
    The 8Theme Team

    Please contact administrator
    for this information.
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