Replies by Rose Tyler | 8theme forum

Forum Replies Created

Viewing 30 posts - 39,151 through 39,180 (of 68,187 total)

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Rose Tyler

Support staff

December 11, 2020 at 08:06

Hello,

I did not do any changes, just checked the static block. Clear all cache and check one more time – https://gyazo.com/e765a191d62fdbc15d7c7360b46b8b24 Try to login using credentials you provided for us, via an incognito window, and check the block.

Regards

#263546 Copied In reply to: Menu

Rose Tyler

Support staff

December 10, 2020 at 16:29

Please check one more time – https://prnt.sc/vzvela

Regards

#263484 Copied In reply to: Menu
Rose Tyler

Support staff

December 10, 2020 at 16:13
Hello,

Add the next code in Theme Options > Theem Custom CSS:

.single-recipes .page-heading { background-image: url(your-image); }

https://prnt.sc/vzv0eu

Regards
#263482 Copied In reply to: Breadcrumbs background for blank.php template
Rose Tyler

Support staff

December 10, 2020 at 15:56

Hi,

1) Update the theme and Core plugin – https://prnt.sc/vzuknp , then clear all cache and check.
2) https://docs.woocommerce.com/document/related-products-up-sells-and-cross-sells/

Regards

#263477 Copied In reply to: related products/cross sell/up sell features

Rose Tyler

Support staff

December 10, 2020 at 15:53

Just click on this button – https://prnt.sc/vzuigy

Regards

#263474 Copied In reply to: Menu

Rose Tyler

Support staff

December 10, 2020 at 15:52

Hello,

Try to delete all elements and then add them from scratch.

Regards

#263473 Copied In reply to: Mobile panel – elements label problem

Rose Tyler

Support staff

December 10, 2020 at 15:44

Hi,

It requests additional customization is files, which is not included in our basic support.
You may copy and edit xstore/woocommerce/cart/cross-sells.php to your child-theme and make some changes in this part http://prntscr.com/vzu7g5

Regards

#263468 Copied In reply to: How to set cross sales and up sales in single product view

Rose Tyler

Support staff

December 10, 2020 at 14:49

Hi,

I’ve enabled WPBakery for static blocks and selected the user. Clear cache and check now.

Regards

#263462 Copied In reply to: To use this element select instagram user

Rose Tyler

Support staff

December 10, 2020 at 14:33

Hello,

Is there anything else we can help you with?

Regards

#263460 Copied In reply to: WP Bakery disappeared in favour of Gutenberg

Rose Tyler

Support staff

December 10, 2020 at 13:16

Hello,

As I can see, the Header builder works – https://prnt.sc/vzqenz Please clear cache and check.

Regards

#263449 Copied In reply to: Customizer keeps loading – Xstore

Rose Tyler

Support staff

December 10, 2020 at 13:11

Hello,

I suppose it is independent of the theme? How did you add the ads on your site?

Regards

#263448 Copied In reply to: Blog ads only

Rose Tyler

Support staff

December 10, 2020 at 13:06

Hello,

Provide URLs and temporary wp-admin access via Private content area, describe the request in more detail, please.

Regards

#263445 Copied In reply to: product background

Rose Tyler

Support staff

December 10, 2020 at 12:02

I can’t see your screenshot. Use the Lightshot screenshot tool to share screenshots.

To download the theme from ThemeForest you need to enter the downloads area ThemeForest account, where you can view all your purchased themes. Find the XStore template among them, and click on the Download button to the right of the main content – download the theme’s .zip file directly.

Provide temporary wp-admin and FTP access, so we can assist you.

Regards

#263435 Copied In reply to: Problem with XStore

Rose Tyler

Support staff

December 10, 2020 at 11:58

Hello,

Thanks for using our theme.
Can you see any errors in the browser console?
Enable debug mode in WordPress – https://wordpress.org/support/article/debugging-in-wordpress/ to find out what error appears on your site, it will point you in the right direction what needs to be fixed.

Regards

#263434 Copied In reply to: Customizer keeps loading – Xstore

Rose Tyler

Support staff

December 10, 2020 at 11:40

Hello,

Theme Options > WooCommerce (Shop) > Shop > Shop page layout > Sidebar Position For Mobile

Regards

#263427 Copied In reply to: Mobile filters

Rose Tyler

Support staff

December 10, 2020 at 11:03

Read these articles about the downloading and installation – https://www.8theme.com/documentation/xstore/theme-installation/theme-package/ https://www.8theme.com/documentation/docs/theme-installation/
or this one about the update via FTP – https://www.8theme.com/documentation/xstore/theme-installation/theme-update/

Regards

#263422 Copied In reply to: Problem with XStore

Rose Tyler

Support staff

December 10, 2020 at 10:22

Hello,

Thanks for using our theme and for contacting us.
It looks like you are trying to install an old theme version https://prnt.sc/vzm2eo . Please download the latest version of the theme from Theme Forest. Also, use latest versions of plugins – https://www.8theme.com/downloads/
Let us know if you need any further assistance.

Regards

#263409 Copied In reply to: Problem with XStore

Rose Tyler

Support staff

December 10, 2020 at 10:19

Hello,

Thanks for using our theme.
You can activate it now.

Regards

#263408 Copied In reply to: Problem with face key activation

Rose Tyler

Support staff

December 10, 2020 at 10:17

Hello Morales_DG-DM,

New theme updates won’t include the old header structures, unfortunately.
Go to Theme Options > Header builder > Header templates > Ready To Go Headers > select header of the desired demo version, change settings, like Main menu > select menu, depends on your needs.
If you do not use a static block in the footer, go to Theme Options > Footer > Footer layout > set amount of Footer Columns, go to Dashboard >Widgets > Set the desired content into Footer areas.

Regards

#263407 Copied In reply to: Update falilure

Rose Tyler

Support staff

December 10, 2020 at 10:08

Thanks for the reply.
There is no such possibility, right now. You can submit a feature request here – https://www.8theme.com/taskboard/

Regards

#263403 Copied In reply to: All departments menu

Rose Tyler

Support staff

December 10, 2020 at 10:04

Hello,

As I can see, you have changed the position of the gallery – https://prnt.sc/vzllp2 Do you need any assistance from our side?

Regards

#263401 Copied In reply to: Equal height for portrait and landscape images in the product gallery slider

Rose Tyler

Support staff

December 10, 2020 at 09:59

Hello,

Please watch this video – https://youtu.be/7QluEYxznKs
Feel free to ask if you have any other questions

Regards

#263400 Copied In reply to: All departments menu

Rose Tyler

Support staff

December 10, 2020 at 09:56

Hello,

The update is available. Go to Dashboard > Updates > click Check Again button.

Regards

#263399 Copied In reply to: new update avaible

Rose Tyler

Support staff

December 10, 2020 at 09:55

Hello,

Sorry, but your question is a bit unclear for me. Could you, please, describe the problem in more detail?

Regards

#263397 Copied In reply to: category product not displayed in store

Rose Tyler

Support staff

December 10, 2020 at 09:15

Hello,

You can activate it now.

Regards

#263391 Copied In reply to: unable to activate
Rose Tyler

Support staff

December 10, 2020 at 09:02
Hello,

1)

.single-product a.reset_variations { margin-left: 0px; }

2) Provide URl of page with the featured products.

.related-products .price { display: none; }

3) Try to use the next code:

.single-product .content-page { padding: 75px 200px; }

4) Theme Options > WooCommerce (Shop) > Product catalog > https://prnt.sc/vzk5c0 or

.post-type-archive-product .products-grid { max-width: 900px; margin: auto; }

Regards
#263388 Copied In reply to: few questions
Rose Tyler

Support staff

December 10, 2020 at 08:52

Hello Alpha Mobile Accessories,

Thanks for using our theme.
Please submit a new topic here – https://www.8theme.com/forums/xstore-wordpress-support-forum/ and provide screenshots of the problem. Use the Lightshot screenshot tool to share screenshots.
Here is what I can see on your site – https://prnt.sc/vzjxgz

Regards

#263384 Copied In reply to: icons not loading
Rose Tyler

Support staff

December 10, 2020 at 08:48
Hello,

Add the next code in Theme Options > Theme custom CSS > Global custom CSS:

@media only screen and (max-width: 992px) { .footer { display: none; } }

Regards
#263383 Copied In reply to: Mobile Specific Page
Rose Tyler

Support staff

December 10, 2020 at 08:46

WooCommerce > Settings > Accounts & Privacy > Registration privacy policy

Regards

#263382 Copied In reply to: How to hide the "I have read the terms" box

Rose Tyler

Support staff

December 10, 2020 at 08:43

Hello,

Enable Elementor for static blocks – https://prnt.sc/vzjqpd , then edit – https://prnt.sc/vzjqyk

Regards

#263379 Copied In reply to: How i can change this sideber text color? + all color
← 1 2 3 … 1,305 1,306 1,307 … 2,271 2,272 2,273 →

39,151–39,180 of 68,187 posts

Viewing 30 posts - 39,151 through 39,180 (of 68,187 total)

← 1 2 3 … 1,305 1,306 1,307 … 2,271 2,272 2,273 →

Forum Replies Created

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