Problem with XStore - by ivd8 - on WordPress WooCommerce support

6 replies2 participantsUpdated by Rose Tyler

  • Avatar: ivd8
    ivd8
    Participant

    Hello, I need help. I bought the XStore theme a long time ago, and everything worked fine before. But recently it was necessary to make a site on WordPress and not one under the theme is normally not installed. After installing the sub-theme, the site does not display the entire template, but only the slider, adding some new elements are also not displayed. I tried to update but an update error will come out. Please help me solve this issue.

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    #263390 Copied Theme version: .6.3.9.2.

    6 Answers

    Avatar: Rose Tyler
    Rose Tyler
    Support staff

    Hello,

    Thanks for using our theme and for contacting us.
    It looks like you are trying to install an old theme version https://prnt.sc/vzm2eo . Please download the latest version of the theme from Theme Forest. Also, use latest versions of plugins – https://www.8theme.com/downloads/
    Let us know if you need any further assistance.

    Regards

    #263409 Copied
    Avatar: ivd8
    ivd8
    Participant

    Can you tell me what to download and how to install it? I don’t understand what I need to do exactly.

    I tried the automatic update, but the error pops up:
    The following error occurred during an XStore update: The archive could not be installed. PCLZIP_ERR_BAD_FORMAT (-10) : Unable to find End of Central Dir Record signature

    #263414 Copied
    Avatar: Rose Tyler
    Rose Tyler
    Support staff

    Read these articles about the downloading and installation – https://www.8theme.com/documentation/xstore/theme-installation/theme-package/ https://www.8theme.com/documentation/docs/theme-installation/
    or this one about the update via FTP – https://www.8theme.com/documentation/xstore/theme-installation/theme-update/

    Regards

    #263422 Copied
    Avatar: ivd8
    ivd8
    Participant

    file:///var/folders/3z/qbc44yp56xx20vfg4r6qzl5c0000gn/T/com.apple.Safari/WebKitDropDestination-DSCa8kKk/Снимок%20экрана%202020-12-10%20в%2013.48.15.png

    Everything you advise does not solve my problem. Also, when I update, the same error appears as before.

    #263431 Copied
    Avatar: ivd8
    ivd8
    Participant

    Tell me, can you send me the updated version 7.2.1?

    #263432 Copied
    Avatar: Rose Tyler
    Rose Tyler
    Support staff

    I can’t see your screenshot. Use the Lightshot screenshot tool to share screenshots.

    To download the theme from ThemeForest you need to enter the downloads area ThemeForest account, where you can view all your purchased themes. Find the XStore template among them, and click on the Download button to the right of the main content – download the theme’s .zip file directly.

    Provide temporary wp-admin and FTP access, so we can assist you.

    Regards

    #263435 Copied

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