Replies by Rose Tyler | 8theme forum

Forum Replies Created

Viewing 30 posts - 38,821 through 38,850 (of 68,187 total)

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Rose Tyler

Support staff

December 22, 2020 at 08:23

Hello,

Thanks for using our theme.
Please read this article – https://www.8theme.com/documentation/xstore/theme-installation/xstore-theme-requirements/
Try to update plugins via FTP – https://www.8theme.com/documentation/xstore/plugins/plugins-update/

Regards

#265263 Copied In reply to: Oops it looks something went wrong. Please check your system requirements first.

Rose Tyler

Support staff

December 22, 2020 at 08:21

Hello,

Thanks for using our theme.
I do not see the problem, and can go from the Cart page to Checkout – https://gyazo.com/89b2ae3142457ae2b175cdb6282e2893

Regards

#265262 Copied In reply to: Checkout not working

Rose Tyler

Support staff

December 22, 2020 at 08:16

Hello,

Thanks for using our theme.
You can activate it now.
Please note that according to the ThemeForest license policy, you can use 1 license for 1 project only (dev site, production site, localhost but the same project) – https://themeforest.net/licenses/terms/regular

Regards

#265261 Copied In reply to: the register tells me that I have the activation number limit used

Rose Tyler

Support staff

December 22, 2020 at 08:13

Hello,

Please download the latest version of the plugin from this page – https://www.8theme.com/downloads/

Regards

#265260 Copied In reply to: Image Box and other image element is not working after update the theme

Rose Tyler

Support staff

December 22, 2020 at 08:12

Hello,

Problem appears because you connected Business Instagram account like personal https://prnt.sc/w7lvdp
Remove the key and add the Business Instagram account http://prntscr.com/vt1429

Regards

#265259 Copied In reply to: Instagram error

Rose Tyler

Support staff

December 22, 2020 at 08:08

Hello,

Thanks for using our theme.
Theme Options > Header builder > change the width of blocks in the header content.
Watch these videos – https://www.youtube.com/watch?v=RbdKjQrFnO4&list=PLMqMSqDgPNmDu3kYqh-SAsfUqutW3ohlG
Theme Options > Header builder > settings of Connection block content – https://prnt.sc/w7lt30

Regards

#265258 Copied In reply to: Making site logo look bigger

Rose Tyler

Support staff

December 21, 2020 at 14:55

Hi,

Thanks for using our theme.
You can activate it now.

Regards

#265174 Copied In reply to: Reseting activation

Rose Tyler

Support staff

December 21, 2020 at 14:24

Hello,

Clear cache of the browser on your mobile and check now.

Regards

#265168 Copied In reply to: Menu does not scroll down on Google Chrome Android browser

Rose Tyler

Support staff

December 21, 2020 at 14:13

Hello,

Please check access of the user you provided. We can’t check what plugins are activated and temporarily disable some of them, right now.

Regards

#265167 Copied In reply to: Random display of products in the widget Similar products or you may like

Rose Tyler

Support staff

December 21, 2020 at 13:54

Hi,

Could you provide temporary wp-admin access?

Regards

#265163 Copied In reply to: Padding on mobile with Promo text

Rose Tyler

Support staff

December 21, 2020 at 13:41

Hello,

Fixed. Please check.

Regards

#265161 Copied In reply to: Problem with theme update

Rose Tyler

Support staff

December 21, 2020 at 13:39

Hello,

Please provide FTP access.

Regards

#265160 Copied In reply to: Licensing

Rose Tyler

Support staff

December 21, 2020 at 13:27

Hello,

Thanks for using our theme. You can activate it now.

Regards

#265158 Copied In reply to: Licensing

Rose Tyler

Support staff

December 21, 2020 at 13:26

Check now.

Regards

#265156 Copied In reply to: Center aligned Add to cart button and Hide Review tab

Rose Tyler

Support staff

December 21, 2020 at 13:02

Hello,

Edit or remove this custom CSS code: https://prnt.sc/w74gju (Theme Options > Theme custom CSS)

Regards

#265152 Copied In reply to: Text alignment for product

Rose Tyler

Support staff

December 21, 2020 at 11:50

Hello,

Theme Options > Header builder > Multiple headers > edit Home page header > Mobile header > Logo > Retina logo

Regards

#265140 Copied In reply to: Issue with the website logo

Rose Tyler

Support staff

December 21, 2020 at 11:23

You’re welcome!

Regards

#265125 Copied In reply to: Line Missing on Menu

Rose Tyler

Support staff

December 21, 2020 at 11:23

You’re welcome!

Regards

#265124 Copied In reply to: Missing (bad path) file

Rose Tyler

Support staff

December 21, 2020 at 11:11

Hello,

Could you provide URL and temporary wp-admin access? Use Private Content area – https://gyazo.com/66414e64bc4b0a040a333d5eaa6a5c0d

Regards

#265118 Copied In reply to: Problem with theme update

Rose Tyler

Support staff

December 21, 2020 at 10:50

Hello,

Please provide temporary wp-admin and FTP access.

Regards

#265115 Copied In reply to: Woocommerce Single product page image issue after update

Rose Tyler

Support staff

December 21, 2020 at 10:39

Hello,

Please check this topic – https://www.8theme.com/topic/missing-bad-path-file/ , in your case – https://prnt.sc/w71lpb

Regards

#265112 Copied In reply to: Error Font theme

Rose Tyler

Support staff

December 21, 2020 at 10:25

Hello,

Theme options > Header builder > Main header > WCAG Color

Regards

#265109 Copied In reply to: How to change the color of Social Media icon on the header?

Rose Tyler

Support staff

December 21, 2020 at 10:20

Hello,

Please provide URL of page with product.

Regards

#265104 Copied In reply to: Text alignment for product

Rose Tyler

Support staff

December 21, 2020 at 10:19

Hello,

Try to use font-family: 'Kristi-Regular';
not " but '

Regards

#265102 Copied In reply to: custom heading font not loading

Rose Tyler

Support staff

December 21, 2020 at 10:06

Hi,

Go to Theme Options > Header builder > Multiple headers > edit the custom header – https://prnt.sc/w6f7ol , or delete/unselect the current custom header for the Games page. Then click on Create a new header – https://prnt.sc/w70qi7 select where to show this header and changes the content/colors.
The default Header is shown on all pages, all additional headers can be shown on pages/posts/products depends on your needs.
Watch this video – https://youtu.be/BpeXfzNwkOc

Regards

#265098 Copied In reply to: Gaming Home page
Rose Tyler

Support staff

December 21, 2020 at 09:59
Hello,

Add this code in Theme Options > Theme custom CSS > Global custom CSS:

.mobile-menu-content .nav-sublist-dropdown { margin-left: 0px !important; } .mobile-menu-content .item-design-mega-menu .nav-sublist-dropdown .container > ul > li { border: none !important; }

Regards
#265095 Copied In reply to: XStore (hipster layout) – Mobile menu – left margin
Rose Tyler

Support staff

December 21, 2020 at 09:45

Hi,

You need to update the Core plugin – https://prnt.sc/w70brw

Regards

#265093 Copied In reply to: Image Box and other image element is not working after update the theme

Rose Tyler

Support staff

December 21, 2020 at 09:43

Hi,

Fixed. Please use settings from Theme Options.

Regards

#265092 Copied In reply to: Sales Booster Progress Bar Text
Rose Tyler

Support staff

December 21, 2020 at 09:28
Hello,

.et-mini-content-opened .page-wrapper { filter: none !important; }

Regards
#265090 Copied In reply to: Menu does not scroll down on Google Chrome Android browser
Rose Tyler

Support staff

December 21, 2020 at 09:25

Hi,

1) Fixed.
2) Woocommerce > Settings > Products > disable “Enable product reviews”
Go to Products > select All > Edit > https://prnt.sc/w6zm7w > Update.

Regards

#265089 Copied In reply to: Center aligned Add to cart button and Hide Review tab
← 1 2 3 … 1,294 1,295 1,296 … 2,271 2,272 2,273 →

38,821–38,850 of 68,187 posts

Viewing 30 posts - 38,821 through 38,850 (of 68,187 total)

← 1 2 3 … 1,294 1,295 1,296 … 2,271 2,272 2,273 →

Forum Replies Created

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