Instagram error - by Makka - on WordPress WooCommerce support

This topic has 7 replies, 3 voices, and was last updated 3 years, 7 months ago ago by Olga Barlow

  • Avatar: An
    Makka
    Participant
    December 22, 2020 at 05:07

    Hi there,

    there is an issue on my site.

    The instagram feed won’t load and there is a message “Error:” but it doesn’t say anything.

    Could you please help what’s wrong?

    Thank you

    6 Answers
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    December 22, 2020 at 08:12

    Hello,

    Problem appears because you connected Business Instagram account like personal https://prnt.sc/w7lvdp
    Remove the key and add the Business Instagram account http://prntscr.com/vt1429

    Regards

    Avatar: An
    Makka
    Participant
    December 22, 2020 at 17:02

    Hi,

    if I want to add a new account it leads me to facebook and not to instagram. How can I fix this? Is there a wrong link somewhere?

    Thanks

    Avatar: An
    Makka
    Participant
    December 22, 2020 at 17:08

    even with your generator leads me to facebook
    https://www.8theme.com/new-instagram-api/

    I think something is wrong there

    Avatar: Olga Barlow
    Olga Barlow
    Support staff
    December 22, 2020 at 18:47

    Hello,

    If you use the Instagram business account then you need to log in using FB because Business account is connected with your FB and requires it to generate the correct API key. So, proceed with the loginization.

    Regards

    Avatar: An
    Makka
    Participant
    December 23, 2020 at 00:44

    then I don’t have a business account. Can you please explain why should I pick business if I don’t have a business account?

    Avatar: Olga Barlow
    Olga Barlow
    Support staff
    December 23, 2020 at 11:42

    Hello,

    System detected your Instagram account as the Business account. Are you sure that your account is not the Business type https://help.instagram.com/502981923235522/robots.txt ?

    Regards

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