What vendor plugin do you use? Have you checked the documentation of the plugin?
Regards
Rose Tyler
Support staff
February 1, 2021 at 12:21
Hello,
Thanks for using our theme and for contacting us.
Do you mean that Appearance > Customize can’t be opened?
Please contact your hosting provider and ask server error log. Reply back here with the information, and provide temporary wp-admin and FTP access.
Regards
Rose Tyler
Support staff
February 1, 2021 at 12:04
Done, you can check the Logo now.
As you know, by default WordPress does not allow to upload svg images due to security reasons https://www.wpbeginner.com/wp-tutorials/how-to-add-svg-in-wordpress/
We have installed ‘SVG Support’ plugin which allows you to upload svg to any image fields. I’ve edited your header, the logo is changed now.
Regards
Rose Tyler
Support staff
February 1, 2021 at 11:59
Hello,
Thanks for using our theme.
As I can see, you are using Elementor. Have you enabled it for static blocks https://prnt.sc/xyvklr ?
Meanwhile, here is what I can see on your site – https://prnt.sc/xyvlz0 Try to check your site via an incognito window of your browser. Maybe there is a cache that was not cleared.
Regards
Rose Tyler
Support staff
February 1, 2021 at 11:56
Dear Barterby,
It is fixed for the site of Themadguru, due to his request. For all other customers, the fix will be included in the next theme update (it will be released within 2 weeks).
If you want to get the fix on your site earlyer, submit a new topic here – https://www.8theme.com/forums/xstore-wordpress-support-forum/ , provide temporary wp-admin and FTP access via Private Content area.
As you can see, it is not solved yet. Reply times can vary from time to time and be up to 24 hours Monday – Friday.
I will do my best to help you, but it will take some time.
We have a lot of requests during these days, please be patient. I hope for your understanding.
Here you can post this feature request – https://www.8theme.com/taskboard/
Meanwhile, we have Single Product Builder, that allows building layout of the product page from scratch depends on your needs. You can activate it via Theme Options and check.
Regards
Rose Tyler
Support staff
February 1, 2021 at 11:06
Hello,
Thanks for using our theme.
I do not see the problem on your site. Please try to check it via an incognito window of your browser.
Also, try to change the sticky type in Theme Options > Header builder > Header sticky.
Regards
Rose Tyler
Support staff
February 1, 2021 at 11:03
Hello,
1) I do not see the problem with the total on your Checkout page. Please clear cache and check one more time. Provide more screenshots of the problem.
2) Try to disable all the third-party plugins, that do not come bundled with XStore https://www.8theme.com/documentation/xstore/plugins/included-plugins/ , and check then.
Thanks for contacting us.
Please describe the problem in more detail with screenshots. You can use the Lightshot screenshot tool to take screenshots and share them.
Provide temporary wp-admin access. Create an account via Dashboard (Users > Add new) with administrator role http://prntscr.com/s3rc9m > provide us with username and password via the Private Content area http://prntscr.com/s5mao7 You can use any email for it.
I can see categories on your Home and Shop pages, but without images, so go to Dashboard > Products > Categories > edit category > upload image – https://prnt.sc/xyr80t
Enable Elementor for static blocks – https://prnt.sc/xyr8vt , edit this block – https://prnt.sc/xyraa3 > select categories > https://prnt.sc/xyrbdl
Clear the plugin cache, CDN cache, browser cache and check after that. If it does not help then go to Dashboard > Updates > click Check again link and update theme to version 7.2.4.1.
Regards
Rose Tyler
Support staff
January 31, 2021 at 20:47
Check now.
Also, register this code for your account here – https://www.8theme.com/account-user/?user_id=20559 , because there is only 1 right now, and it is not what you mentioned in the first screenshot.
Regards
Rose Tyler
Support staff
January 31, 2021 at 20:19
Hello,
You can activate the theme now.
Regards
Rose Tyler
Support staff
January 31, 2021 at 16:57
Hello,
Contact your hosting provider with this error message and ask to increase PHP Memory limit.
