Forum Replies Created

Viewing 30 posts - 37,381 through 37,410 (of 68,187 total)
  • Avatar: Rose Tyler
    Rose Tyler
    Support staff

    Hello,

    Thanks for contacting us.
    I do not see your screenshot.
    All settings for the Shop that come from our theme you can find in Theme Options > WooCommerce > Shop. Align can be changed using Custom CSS code (Theme Options > Custom CSS), for example, https://prnt.sc/y1ro76
    Settings of font you can find in Theme Options > Typography.
    You mentioned the Elementor Pro plugin, XStore is compatible with it but we can’t guide you, so contact support of the plugin to get assistance.
    Let us know if you need any other assistance

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff

    Hello,

    Appearance > Menus > Screen options > Enable product categories, then you will be able to add categories as menu items.
    Also, watch this video – https://youtu.be/7QluEYxznKs

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff

    Hello,

    Thanks for contacting us. Please provide some screenshots and URL of your site.
    You can use the Lightshot screenshot tool to take screenshots and share them.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff

    Hello,

    Here is code:

    .product-content .size-guide a {
        color: #a07745;
    }
    .product-content .size-guide a:hover {
        color: #222222;
    }

    this is image – https://prnt.sc/y1p8zm , so – https://prnt.sc/y1piov

    .product-content .size-guide {
        background: url(link of image);
        background-size: contain;
        background-repeat: no-repeat;
    }

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff

    You’re welcome!

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff

    Hello,

    Theme Options > Header builder > All departments > More Items Link

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff

    Hello,

    Try to change “Image Loading Type” in Theme Options > Speed Optimization.
    By default, thumbnails are not shown on the Checkout page, so you are using an additional plugin for this. Have you contacted the authors of the plugin?

    We do not give a guaranty for full theme compatibility with all existing 3rd party plugins. Sometimes, not always, you need additionally customize the theme or plugin to make them work together. Unfortunately, it’s not possible for the author to make the theme compatible with all the existing plugins.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff

    Hello,

    Thanks for contacting us.
    https://docs.woocommerce.com/document/woocommerce-localization/ – please follow this article.
    We provide translation files for the theme, but it is not full translation, read here -https://www.8theme.com/documentation/xstore/theme-translation/base-theme-translation/
    Xstore Core plugin should be translated manually.
    Do you want to create a multilingual site or just translate it to dutch?

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff

    Hello,

    Theme Options > Header builder > Header sticky > Background Color

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff

    Hello,

    Please contact your hosting provider and ask what is the current value of max_body_size, ask to increase it.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff

    Hello,

    Fixed.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff

    Hello,

    Thanks for using our theme.
    The shop page is an archive page for products, and widgets from Appearance > Widgets > Shop sidebar are shown there. But your Demo 2 page, is a custom page, so default WC widgets can’t be shown there. I suppose it is content https://prnt.sc/y1fdxr of Appearance > Widgets > Main sidebar.
    This is how WooCommerce works, and the situation is independent of our theme.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff

    You’re welcome!

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff

    Hello,

    Thanks for the explanation. There is no such possibility, unfortunately. You can submit a request here – https://www.8theme.com/taskboard/

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff

    Hello,

    We have temporaty disabled this option to make variations work -> https://gyazo.com/2ed745f0732950f5f1aa5693da7a7e7a
    Write us if you use this or not and we will try to recreate issues on our testing sites to check and fix.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff

    Dear,

    We did our best to help you but if you are not satisfied, submit the refund request as you asked before in the comments. Here is link – https://themeforest.net/refund_requests/new

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff

    Here you can submit a refund request – https://themeforest.net/refund_requests/new

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff

    Hi,

    You need to translate the parent theme – https://www.8theme.com/documentation/xstore/theme-translation/ (even when the child theme is activated) The child theme should be translated only in case you added custom code in child theme that includes localization functions.
    You did not create translation for XStore Core plugin, check now – https://prnt.sc/y1723v > https://prnt.sc/y174fh
    Theme Options > Header builder > Search https://prnt.sc/y17g92

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff

    Hello,

    I’ve imported the demo, without any issues – https://prnt.sc/y13s6l
    Please check the site.
    Let us know if you need any further assistance

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff

    Dear,

    I’ve asked about URL of the product, not Home page. Not all your products have a size guide.
    Please help me, and provide URL of product where I will be able to inspect the code.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff

    Hello,

    Thanks for using our theme.
    Theme Options > Header builder > Main header > Text transform

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff

    Hello,

    Please describe the desired result in more detail.
    Is it a product or static block on your first screenshot? Enable Elementor – https://prnt.sc/y1281a

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff

    Hello,

    Enable WPBakery for static blocks – https://www.8theme.com/documentation/xstore/plugins/wpbakery-page-builder/

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff

    Provide URL of the site.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff

    Hello,

    You are using Pwfwoofilter and when our developer checked the plugin code they found that plugin Pwfwoofilter added compatibilities with many themes -> https://gyazo.com/9d34456057334883a9ebf5dbb7591e2d
    So if you need any help about after ajax actions not related to our theme/plugin please, contact to plugin’s author

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff

    Hi,

    In this case, you should contact to woocommerce plugin as well with this request. You may check the default woocommerce theme https://themes.woocommerce.com/storefront/my-account/ and it does not have that label too.
    If you need to add that label to the off-canvas content of the account element follow the screenshot -> http://prntscr.com/y0y9eg (fix will be included in update)
    P.S. Keep in mind that changes made in parent-theme/core plugin will be lost after the update so notate what changes you did and recreate them after update of better and nice to make all changes via hooks/filters from child-theme

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff

    Hi,

    If you are using Single Product Builder most default woocommerce actions are not available due to building system.
    If you want to use some customizations of single product:
    1/ You can disable Single product and add/remove actions for woocommerce default ones
    2/ You can rewrite woocommerce/content-single-product-builder.php via your child-theme/woocommerce/ and make all changes there (but check for compatibilities with theme updates)

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff

    Hello,

    Provide temporary wp-admin admin access, and we will help you with the import of the Glasses version (Elementor plugin).

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff

    Hello,

    Thanks for using our theme and for contacting us.
    Go to Theme options > Mobile panel > delete all demo elements and add own from scratch, it should help.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff

    Hello,

    You can maybe find a plugin that can provide this functionality. The theme has no such features implemented, and we did not test such plugins officially so can recommend them.
    Try to contact the support of WooCommerce to get some advice.

    Regards

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    37,381–37,410 of 68,187 posts
Viewing 30 posts - 37,381 through 37,410 (of 68,187 total)