Forum Replies Created

Viewing 30 posts - 37,381 through 37,410 (of 68,231 total)
  • Avatar: Rose Tyler
    Rose Tyler
    Support staff
    February 3, 2021 at 10:22

    Hello,

    Add the next code in Theme Options > Theme custom CSS:

    .vendor-customer-registration {
        display: none !important;
    }

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    February 3, 2021 at 10:18

    Hello,

    Thanks for using our theme.
    PSD files of some demo versions you can download from this page https://www.8theme.com/downloads , unzip archives and check PSD files via PhotoShop.
    PSD files are layouts of our demo versions that contain from images, if you do not know how to use them, it means that you do not need them. Such files can be interesting for designers, for example.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    February 3, 2021 at 10:13

    Hello,

    Thanks for using our theme.
    Your site under maintenance mode, so we can’t check it.
    Please read this article – https://www.8theme.com/documentation/xstore/troubleshooting/how-to-speed-up-my-website/
    Sometimes slow speed can be a result of your hosting service. If you have checked the above items and the site is still slow, the most likely it is a server/hosting issue. Contact your host and discuss it with them. Because even with the default WP theme site speed could be slow.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    February 3, 2021 at 10:11

    Hello,

    Please read the documentation of the MailChimp plugin – https://www.mc4wp.com/kb/#utm_source=wp-plugin&utm_medium=mailchimp-for-wp&utm_campaign=plugins-page

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    February 3, 2021 at 10:07

    Hello,

    It looks like you do not use the Single product builder right now.
    FTP access is not working, admin not allowed access to the Dashbord. Please check.
    You can try yourself to change you code in child-theme/functions.php
    to

    add_action( 'wp', function() {
    add_action( 'woocommerce_before_single_product_summary', function(){
    echo('hi there, this is a sample test');
    }, 5 );
    }, 70 );

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    February 3, 2021 at 09:56

    Hello,

    Thanks for contacting us.
    Please provide FTP access also.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    February 3, 2021 at 09:52

    Hello JFOC,

    Check now –
    https://gyazo.com/e08457e921e866356fc639716bc7c5dc

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    February 3, 2021 at 09:47

    Hello,

    Add the code to Theme Options, so we can see the problem on your site + provide temporary wp-admin access.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    February 3, 2021 at 09:33

    Hello,

    1) You activated Variation Swatches in Theme Options, but did not configure them correctly. Follow this video – https://youtu.be/LgzC4iK-j6A , or disable Variation Swatches via Theme Options.
    2) Check how it works when a default theme (Storefront) is activated on your site.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    February 3, 2021 at 09:27

    Hello,

    Provide temporary wp-admin access.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    February 3, 2021 at 09:07

    Hello,

    Thanks for using our theme.
    Try to (1) deactivate theme in XStore > Dashboard and activate it again using your purchase code. (2) After that you need to go to WP Dashboard > Updates > press “check updates” link to force check and clear cached links and only after that try to (3) update theme and XStore core plugin.
    OR update the theme via FTP – https://www.8theme.com/documentation/xstore/theme-installation/theme-update/
    https://www.8theme.com/documentation/xstore/plugins/plugins-update/
    OR provide us with temporary wp-admin and FTP access, so we can help you with the update.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    February 3, 2021 at 09:02

    Hello,

    Please, check the code @Jack sent you -> https://8theme.upvoty.com/front/iframe/xstore/cart-and-wishlist-to-show-number-only-when-something-in-them/

    .et-quantity.count-0 {
    display: none;
    }

    If you add this globally it will work ok for both devices and also for mobile panel elements too

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    February 3, 2021 at 08:56

    Hello,

    Take our apologies for such a long delay in answering.

    Google Pagespeed (and now GTmetrix) always scores with 20-50 points mobile performance for 99% of websites built with WordPress.
    However, our team working on a big update that will include a huge improvement in speed, it will be released within 1 month.

    1/ Did you install extra plugins that could cause some slowing for the site?
    2/ You can check your Customizer->Speed Optimization section and enable/disable some options.
    3/ In what update of theme it was higher than now? – we will check what could be the reason for slowing your site

    Also after answering on few previous questions, you can check our taskboard -> and one of the requests we are working on is the speed of our project https://8theme.upvoty.com/front/iframe/xstore/please-speed-up-the-theme/

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    February 3, 2021 at 08:47

    Hello,

    1/ Is there anyway to disable popup form for singing in? -> https://gyazo.com/c9977cf6d0c310ae3b8b5d584b64a629

    2/ The H1 tag is missing -> You have h1 tag in your breadcrumbs -> https://gyazo.com/270aed9f7f219933aff95f8cf0e67852
    You may change that tag via Theme Options -> Breadcrumbs

    3/ The description is only being visible if a product is added in that category, or else it’s not being visible. -> Yes it is hidden if there are no products added for this category and instead of that we show ‘No results found’ text there.
    If you need to add custom description/text/html for specific category you can add it via -> https://gyazo.com/fab9a873ad123d32ef2ec5dbc1dd8b5e (description and description after content fields).

    Please note that additional customization is not included in basic theme support. You can submit customization request here, or copy from parent and rewrite via child-theme/woocommerce/archive-product.php

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    February 3, 2021 at 08:38

    Hello,

    Done.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    February 3, 2021 at 08:37

    Hello,

    Take our apologies for the delay in answering.
    Only 2 sources from the links (on the screenshot) with high impact are coming from our theme/core. To improve others you can disable those plugins (which will disable the functionality of them) or try to use any of Cache Plugins to minify css/js files in one. For example W3Total Cache (free, https://premium.wpmudev.org/blog/w3-total-cache-settings/ ), WP Rocket (paid), or any others.
    GTMetrix changed its testing system, and all the sites that had A, B scores get C, E or F. Try to test your site here – https://tools.pingdom.com/ Google Pagespeed (and now GTmetrix) always scores with 20-50 points mobile performance for 99% of websites built with WordPress.
    However, our team working on a big update that will include a huge improvement in speed, it will be released within 1 month.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    February 3, 2021 at 08:25

    Hello,

    Thanks for contacting us.
    Et-core-plugin could not be renamed because it will break the structure and settings which are working in couple with XStore theme.

    1/ Why do you need to hide it from your client?
    2/ Do you know about users permissions? If not, then you are able to provide access to your client with not allowed permissions to see your plugins/themes/posts etc. Read more here -> https://www.wpbeginner.com/beginners-guide/wordpress-user-roles-and-permissions/
    3/ Also, you can install XStore White Label Branding plugin from XStore Control Panel -> Plugins. Read more here -> https://www.8theme.com/documentation/docs/white-label-branding-plugin/

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    February 3, 2021 at 08:00

    Hello,

    1) You can activate the theme now.
    2) 7.2.4.1 update is not required, you can skip it.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    February 2, 2021 at 20:53

    Hello,

    You can set any width you prefer, it is applied for min-width 1200px screen size.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    February 2, 2021 at 20:49

    You’re welcome!

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    February 2, 2021 at 20:49

    Hello,

    WooCommerce > Settings > Products > Inventory
    https://docs.woocommerce.com/document/configuring-woocommerce-settings/#inventory-options

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    February 2, 2021 at 20:46

    Hello,

    Yes, it is possible, set next settings – https://prnt.sc/y20erx , then you will be able to edit static blocks using Elementor, like you edit pages.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    February 2, 2021 at 20:44

    Hello,

    Thanks for using our theme.
    In this case, custom CSS code can be used. Could you provide URL of page with these isons and temporary wp-admin access? Use this area to provide data – https://prnt.sc/y208pi

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    February 2, 2021 at 20:43

    Hello,

    Do you use File Generator? Could you provide temporary wp-admin access?

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    February 2, 2021 at 20:42

    You’re welcome!

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    February 2, 2021 at 20:41

    Hello,

    I can’t log in to your site, /wp-admin redirects to https://prnt.sc/y1zsz8
    But it seems you are using File Generator and not all required styles are included, please check settings in Dashboard > XStore > File Generator

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    February 2, 2021 at 20:37

    Hello,

    Could you provide URL and temporary wp-admin access?

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    February 2, 2021 at 20:35

    Hello,

    On the site, I can see another search styling compare to your screenshots.
    Do you need our assistance still? Please describe the desired result in more detail. Provide temporary wp-admin access.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    February 2, 2021 at 20:31

    Hello,

    Thanks for using XStore.
    I can’t check your site https://prnt.sc/y1yohf , unfortunately.
    Please watch this video – https://youtu.be/wkIKN2IyEZI and try to import pages with testimonials from different demos.
    Let us know if you need any further assistance

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    February 2, 2021 at 20:24

    Hello,

    Upload xstore-fr_FR.mo file into wp-content/languages/themes folder via FTP, then go to Loco translate > Themes > XStore > french > Sync > Save > Continue translation.
    .po file will be generated automatically.

    Regards

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    Viewing 37,410 results - 37,381 through 37,410 (of 68,231 total)
Viewing 30 posts - 37,381 through 37,410 (of 68,231 total)
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