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Viewing 30 posts - 37,351 through 37,380 (of 68,187 total)
  • Avatar: Rose Tyler
    Rose Tyler
    Support staff

    Hello,

    Provide temporary wp-admin access.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff

    Hello,

    Thanks for using our theme.
    Try to (1) deactivate theme in XStore > Dashboard and activate it again using your purchase code. (2) After that you need to go to WP Dashboard > Updates > press “check updates” link to force check and clear cached links and only after that try to (3) update theme and XStore core plugin.
    OR update the theme via FTP – https://www.8theme.com/documentation/xstore/theme-installation/theme-update/
    https://www.8theme.com/documentation/xstore/plugins/plugins-update/
    OR provide us with temporary wp-admin and FTP access, so we can help you with the update.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff

    Hello,

    Please, check the code @Jack sent you -> https://8theme.upvoty.com/front/iframe/xstore/cart-and-wishlist-to-show-number-only-when-something-in-them/

    .et-quantity.count-0 {
    display: none;
    }

    If you add this globally it will work ok for both devices and also for mobile panel elements too

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff

    Hello,

    Take our apologies for such a long delay in answering.

    Google Pagespeed (and now GTmetrix) always scores with 20-50 points mobile performance for 99% of websites built with WordPress.
    However, our team working on a big update that will include a huge improvement in speed, it will be released within 1 month.

    1/ Did you install extra plugins that could cause some slowing for the site?
    2/ You can check your Customizer->Speed Optimization section and enable/disable some options.
    3/ In what update of theme it was higher than now? – we will check what could be the reason for slowing your site

    Also after answering on few previous questions, you can check our taskboard -> and one of the requests we are working on is the speed of our project https://8theme.upvoty.com/front/iframe/xstore/please-speed-up-the-theme/

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff

    Hello,

    1/ Is there anyway to disable popup form for singing in? -> https://gyazo.com/c9977cf6d0c310ae3b8b5d584b64a629

    2/ The H1 tag is missing -> You have h1 tag in your breadcrumbs -> https://gyazo.com/270aed9f7f219933aff95f8cf0e67852
    You may change that tag via Theme Options -> Breadcrumbs

    3/ The description is only being visible if a product is added in that category, or else it’s not being visible. -> Yes it is hidden if there are no products added for this category and instead of that we show ‘No results found’ text there.
    If you need to add custom description/text/html for specific category you can add it via -> https://gyazo.com/fab9a873ad123d32ef2ec5dbc1dd8b5e (description and description after content fields).

    Please note that additional customization is not included in basic theme support. You can submit customization request here, or copy from parent and rewrite via child-theme/woocommerce/archive-product.php

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff

    Hello,

    Done.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff

    Hello,

    Take our apologies for the delay in answering.
    Only 2 sources from the links (on the screenshot) with high impact are coming from our theme/core. To improve others you can disable those plugins (which will disable the functionality of them) or try to use any of Cache Plugins to minify css/js files in one. For example W3Total Cache (free, https://premium.wpmudev.org/blog/w3-total-cache-settings/ ), WP Rocket (paid), or any others.
    GTMetrix changed its testing system, and all the sites that had A, B scores get C, E or F. Try to test your site here – https://tools.pingdom.com/ Google Pagespeed (and now GTmetrix) always scores with 20-50 points mobile performance for 99% of websites built with WordPress.
    However, our team working on a big update that will include a huge improvement in speed, it will be released within 1 month.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff

    Hello,

    Thanks for contacting us.
    Et-core-plugin could not be renamed because it will break the structure and settings which are working in couple with XStore theme.

    1/ Why do you need to hide it from your client?
    2/ Do you know about users permissions? If not, then you are able to provide access to your client with not allowed permissions to see your plugins/themes/posts etc. Read more here -> https://www.wpbeginner.com/beginners-guide/wordpress-user-roles-and-permissions/
    3/ Also, you can install XStore White Label Branding plugin from XStore Control Panel -> Plugins. Read more here -> https://www.8theme.com/documentation/docs/white-label-branding-plugin/

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff

    Hello,

    1) You can activate the theme now.
    2) 7.2.4.1 update is not required, you can skip it.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff

    Hello,

    You can set any width you prefer, it is applied for min-width 1200px screen size.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff

    You’re welcome!

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff

    Hello,

    WooCommerce > Settings > Products > Inventory
    https://docs.woocommerce.com/document/configuring-woocommerce-settings/#inventory-options

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff

    Hello,

    Yes, it is possible, set next settings – https://prnt.sc/y20erx , then you will be able to edit static blocks using Elementor, like you edit pages.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff

    Hello,

    Thanks for using our theme.
    In this case, custom CSS code can be used. Could you provide URL of page with these isons and temporary wp-admin access? Use this area to provide data – https://prnt.sc/y208pi

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff

    Hello,

    Do you use File Generator? Could you provide temporary wp-admin access?

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff

    You’re welcome!

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff

    Hello,

    I can’t log in to your site, /wp-admin redirects to https://prnt.sc/y1zsz8
    But it seems you are using File Generator and not all required styles are included, please check settings in Dashboard > XStore > File Generator

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff

    Hello,

    Could you provide URL and temporary wp-admin access?

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff

    Hello,

    On the site, I can see another search styling compare to your screenshots.
    Do you need our assistance still? Please describe the desired result in more detail. Provide temporary wp-admin access.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff

    Hello,

    Thanks for using XStore.
    I can’t check your site https://prnt.sc/y1yohf , unfortunately.
    Please watch this video – https://youtu.be/wkIKN2IyEZI and try to import pages with testimonials from different demos.
    Let us know if you need any further assistance

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff

    Hello,

    Upload xstore-fr_FR.mo file into wp-content/languages/themes folder via FTP, then go to Loco translate > Themes > XStore > french > Sync > Save > Continue translation.
    .po file will be generated automatically.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff

    Hello,

    Submit your request here – https://www.8theme.com/taskboard/

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff

    Hello,

    Thanks for using our theme.
    Please follow next steps:
    (1) deactivate the theme in XStore > Dashboard and activate it again using your purchase code. (2) After that you need to go to WP Dashboard > Updates > press “check updates” link to force check and clear cached links and only after that try to (3) update theme and XStore core plugin.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff

    Hello,

    Please provide URL, temporary wp-admin and FTP access. We will check what can be done to help you.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff

    Hello,

    Try to enable Fixed Product Image in Theme Options > WooCommerce > Single product page > Single product layout.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff

    Hello,

    These settings cannot cause any problems just after activation.
    Did you do something else, maybe install an additional plugin or made changes in files?
    Only the Home page were changed? Try to restore revision of the previous state of the page – https://elementor.com/help/revision-history-undo-and-redo/
    provide us with temporary wp-admin access, so we can take a closer look.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff

    Hello,

    What screen size is it in px?
    Try to set width here – https://prnt.sc/y1v9h0 , then clear cache and check.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff

    Hello,

    It is strange, try to check the permissions of accounts. Maybe support of your hosting provider will be able to assist you. We do not see any reason for the problem from the theme side.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff

    Hello,

    Updates of the theme and Core should not affect the content of any page, so I am not sure what was the reason for the problem, but check the page now. It works fine.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff

    There is no such possibility, unfortunately, because WC doesn’t allow this.
    Pages of Product categories inherit the layout and sidebar of Shop page, so you can add Product Categories to the menu (Appearance > Menus > Screen options > enabled Product categories), and it will be almost what you requested.
    Dashboards > Products > Categories > create Meisjes category and so on.

    Regards

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    37,351–37,380 of 68,187 posts
Viewing 30 posts - 37,351 through 37,380 (of 68,187 total)