Replies by Rose Tyler | 8theme forum

Forum Replies Created

Viewing 30 posts - 33,961 through 33,990 (of 68,187 total)

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Rose Tyler

Support staff

May 20, 2021 at 16:02

In this case, submit a request about adding a new option here – https://www.8theme.com/taskboard/

Regards

#288375 Copied In reply to: Slider Speed

Rose Tyler

Support staff

May 20, 2021 at 16:01

Hello,

When the Single product builder is activated, you can use the Multiple templates option, and create a new layout for the mentioned product – https://i.gyazo.com/e3b863ac5ee250e443f40268c9cb14aa.png

Regards

#288374 Copied In reply to: Trouble Changing Product Layout

Rose Tyler

Support staff

May 20, 2021 at 15:48

Hello,

Theme Options > Header builder > Mobile > delete elements from the top header content.

Regards

#288371 Copied In reply to: How to disable top header for mobile

Rose Tyler

Support staff

May 20, 2021 at 15:18

Thanks for the reply.
Please provide FTP access.

Regards

#288367 Copied In reply to: Sale Tag

Rose Tyler

Support staff

May 20, 2021 at 15:09

Hello,

Thanks for using our theme.
Try to disable all the third-party plugins (including cache plugins), that do not come bundled with XStore https://www.8theme.com/documentation/xstore/plugins/included-plugins/ , clear cache of browser, and check how it works then.

Regards

#288365 Copied In reply to: When page is loading, logo disappear in the gray square

Rose Tyler

Support staff

May 20, 2021 at 15:07

Check this option – http://prntscr.com/1366nuo

Regards

#288364 Copied In reply to: Slider Speed

Rose Tyler

Support staff

May 20, 2021 at 15:06

We use this type for popular products – the products that are best sold are displayed automatically. While your site is not live and there are no real sales, products that are shown there may be random, but this product type will work correctly later.

Regards

#288363 Copied In reply to: Font size

Rose Tyler

Support staff

May 20, 2021 at 15:04

Here is what I can see on your Home page – https://i.gyazo.com/282cadaf071eb6a85732be06ce26053e.png It seems all is fine. Please clear cache of browser and check one more time.

Regards

#288362 Copied In reply to: Products same height

Rose Tyler

Support staff

May 20, 2021 at 14:40

What do you mean by trending products? Try featured products – https://www.modernmarketingpartners.com/2015/01/19/set-featured-products-woocommerce/

Regards

#288356 Copied In reply to: Font size

Rose Tyler

Support staff

May 20, 2021 at 14:38

Save the content of the block as a template, then import it on the Home page.

Regards

#288354 Copied In reply to: Full width

Rose Tyler

Support staff

May 20, 2021 at 14:37

Hello,

What Slider element do you use? What page builder?

Regards

#288352 Copied In reply to: Slider Speed

Rose Tyler

Support staff

May 20, 2021 at 14:35

Hello,

Thanks for using XStore.
Such functionality is not a part of our theme. Contact support of WooCommerce plugin first. If they sagest you to use an additional plugin, this one https://it.wordpress.org/plugins/woo-piva-codice-fiscale-e-fattura-pdf-per-italia/ or another one, but the plugin doesn’t work, contact the support of that plugin then.
Note that we do not give a guarantee for full theme compatibility with all existing 3rd party plugins.

Regards

#288351 Copied In reply to: Woocommerce P.IVA e Codice Fiscale per Italia

Rose Tyler

Support staff

May 20, 2021 at 14:28

Hello,

1) Theme Options > Header builder > Top/Main/Bottom header > WCAG Color and Background color.
If this doesn’t work for you, provide temporary wp-admin access, so we can take a closer look.
2) Use Products element > http://prntscr.com/13650wp

Regards

#288350 Copied In reply to: Font size

Rose Tyler

Support staff

May 20, 2021 at 14:24

Can you tell me how to add static block page in homepage.

– sorry but your request is a bit unclear for me. Please describe it in more detail.

Please reply to this ticket

– Reply times can vary from time to time and be up to 24 hours Monday – Friday and up to 48 hours on weekends, Sat-Sun. But is usually faster than that. Please be patient, thanks in advance.

Regards

#288347 Copied In reply to: Full width

Rose Tyler

Support staff

May 20, 2021 at 14:16

Hello,

I would recommend you to contact the support of the WooCommerce plugin.

Regards

#288345 Copied In reply to: How to modify the content of the order information, such as deleting an item

Rose Tyler

Support staff

May 20, 2021 at 14:14

Hello,

We do not have such a problem on our test site.
Do you have the same situation when a default theme (Storefront) is activated on your site?
Do you use a child theme? Check your custom changes there.
Provide temporary wp-admin access, so we can take a closer look.

Regards

#288343 Copied In reply to: After Update we have an Issue with QTY selection

Rose Tyler

Support staff

May 20, 2021 at 13:46

Hello,

We can’t log in – https://i.gyazo.com/7154143c2389158805228d509eedf86a.png
Here is a video about Multiple headers – https://youtu.be/BpeXfzNwkOc
What exactly you can’t change?

Regards

#288338 Copied In reply to: Header problems

Rose Tyler

Support staff

May 20, 2021 at 13:44

You’re welcome!

What is the modified .po file? xstore-es_ES.po ???

– what do you mean? xstore-es_ES.po is correct name of translation file.

Regards

#288337 Copied In reply to: Change translation 3 words (I can’t find where) and delete floating button

Rose Tyler

Support staff

May 20, 2021 at 13:42

Hello,

Theme Options > WooCommerce > Shop elements > Sale & Out of Stock > Enable “Sale” Label and Show Sale Percentage

Regards

#288336 Copied In reply to: Sale Tag

Rose Tyler

Support staff

May 20, 2021 at 13:39

Hello,

Do you want to update the theme? Please follow this article – https://www.8theme.com/documentation/xstore/theme-installation/theme-update/

Regards

#288334 Copied In reply to: import

Rose Tyler

Support staff

May 20, 2021 at 13:14

Hello,

As I can see, it works when “Snapchat Pixel for WooCommerce” plugin is disabled, in browser console there is js error when that plugin is activated – https://i.gyazo.com/cb5c79f37381037b3db302f543bdafe3.png , so you need to disable the plugin or contact the support of it.

Regards

#288331 Copied In reply to: Add to basket button Does not add the items without refreshing the page

Rose Tyler

Support staff

May 20, 2021 at 13:04

Hello,

Edit content of the page > Settings of section > Content width – Full, Stretch Section – On

Regards

#288330 Copied In reply to: Full width

Rose Tyler

Support staff

May 20, 2021 at 13:01

You’re welcome!
Please provide URL of the mentioned page.

Regards

#288329 Copied In reply to: Products same height

Rose Tyler

Support staff

May 20, 2021 at 12:59

Hello,

What about other pages?
You can use our Multiple headers functionality – https://youtu.be/BpeXfzNwkOc , for example, create a custom header and set it for the Home page, then edit the default header and disable the overlap option, then header on all pages/products woun’t be transparent.

Regards

#288328 Copied In reply to: Transparent header product page

Rose Tyler

Support staff

May 20, 2021 at 12:16

Hello,

What exact problem do you face?
What demo version do you want to import? WPBakery or Elementor prefer?
Provide temporary wp-admin access.

Regards

#288323 Copied In reply to: import

Rose Tyler

Support staff

May 20, 2021 at 12:14

Hi,

I’ve synchronized translation files of the theme and added translation – https://i.gyazo.com/2c070b3c5d01d73d48bce79873e3da88.png https://i.gyazo.com/d28776416210452d439936636dcf3450.png Clear cache and check now.

Regards

#288322 Copied In reply to: Change translation 3 words (I can’t find where) and delete floating button
Rose Tyler

Support staff

May 20, 2021 at 10:42
Hello,

1) Try code from this topic – https://www.8theme.com/topic/how-can-i-align-it/#post-285664
2) Theme Options > Theme custom CSS:

.content-product .price { color: var(--et_active-color); } .product-details>span>del { color: var(--et_main-color); }

Regards
#288308 Copied In reply to: Products same height
Rose Tyler

Support staff

May 20, 2021 at 10:18

Hello,

Create an account via Dashboard (Users > Add new) with administrator role http://prntscr.com/s3rc9m > provide us with username and password via the Private Content area http://prntscr.com/s5mao7 You can use any email for it. Here is our email – 8themes@gmail.com

Regards

#288303 Copied In reply to: How can i update my Xstore theme.

Rose Tyler

Support staff

May 20, 2021 at 10:17

Hello,

Theme Options > Header builder > delete Newsletter element from the Header content, for example, – https://i.gyazo.com/83dd3cab0d0669485a832ab274f98824.gif

Regards

#288302 Copied In reply to: How To Remove the advert on the Home Page

Rose Tyler

Support staff

May 20, 2021 at 09:50

Hello,

Theme Options > WooCommerce > Single product page > Single product layout > Sidebar Position > Without

Regards

#288296 Copied In reply to: Need Assistance – Product Page
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33,961–33,990 of 68,187 posts

Viewing 30 posts - 33,961 through 33,990 (of 68,187 total)

← 1 2 3 … 1,132 1,133 1,134 … 2,271 2,272 2,273 →

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