Forum Replies Created

Viewing 30 posts - 33,991 through 34,020 (of 68,231 total)
  • Avatar: Rose Tyler
    Rose Tyler
    Support staff
    May 22, 2021 at 08:06

    Hello,

    Try to use the next custom CSS code:

    .single-product-builder .single_add_to_cart_button ~ .et-or-wrapper {
        flex-basis: 10%;
        margin-left: 10px;
        margin-right: 10px;
    }
    .single-product-builder form.cart {
        display: flex;
    }
    .single-product-builder .et_product-block .et-single-buy-now.single_add_to_cart_button.button {
        width: 20%;
        flex-basis: 20%;
        min-width: 20%;
    }

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    May 22, 2021 at 07:48

    Hello,

    We can’t connect – https://prnt.sc/1394zc9 Please check FTP access. Is there restriction by IP or something else?

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    May 22, 2021 at 07:41

    Hello,

    Have you contacted the support of the plugin?
    Does it work with a default theme activated on your site?

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    May 22, 2021 at 07:38

    Hello,

    Thanks for the reply. Our technicians will continue to work on it after the weekend. Please be patient.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    May 22, 2021 at 07:28

    Hello,

    There is no such option, by default. Please provide URL of your page, we will check if this can be done using custom CSS code.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    May 22, 2021 at 07:13

    You’re welcome!

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    May 22, 2021 at 07:12

    Hello,

    Theme Options > Header builder > Search > All Categories Text
    I’ve installed the Loco translate plugin – https://www.8theme.com/documentation/xstore/theme-translation/base-theme-translation/ , created a translation for the Core plugin, synchronized the translation of the theme and WooCommerce. Clear cache and check – https://i.gyazo.com/381e06e53b164a693e708c33ac4794aa.png

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    May 22, 2021 at 07:04

    Hello,

    Do you use an additional plugin for these swatches? Try to disable the plugin and use our variation swatches – https://youtu.be/LgzC4iK-j6A

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    May 20, 2021 at 16:07

    Hello,

    Provide URL and temporary wp-admin access, so we can take a closer look.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    May 20, 2021 at 16:02

    In this case, submit a request about adding a new option here – https://www.8theme.com/taskboard/

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    May 20, 2021 at 16:01

    Hello,

    When the Single product builder is activated, you can use the Multiple templates option, and create a new layout for the mentioned product – https://i.gyazo.com/e3b863ac5ee250e443f40268c9cb14aa.png

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    May 20, 2021 at 15:48

    Hello,

    Theme Options > Header builder > Mobile > delete elements from the top header content.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    May 20, 2021 at 15:18

    Thanks for the reply.
    Please provide FTP access.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    May 20, 2021 at 15:09

    Hello,

    Thanks for using our theme.
    Try to disable all the third-party plugins (including cache plugins), that do not come bundled with XStore https://www.8theme.com/documentation/xstore/plugins/included-plugins/ , clear cache of browser, and check how it works then.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    May 20, 2021 at 15:07

    Check this option – http://prntscr.com/1366nuo

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    May 20, 2021 at 15:06

    We use this type for popular products – the products that are best sold are displayed automatically. While your site is not live and there are no real sales, products that are shown there may be random, but this product type will work correctly later.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    May 20, 2021 at 15:04

    Here is what I can see on your Home page – https://i.gyazo.com/282cadaf071eb6a85732be06ce26053e.png It seems all is fine. Please clear cache of browser and check one more time.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    May 20, 2021 at 14:40

    What do you mean by trending products? Try featured products – https://www.modernmarketingpartners.com/2015/01/19/set-featured-products-woocommerce/

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    May 20, 2021 at 14:38

    Save the content of the block as a template, then import it on the Home page.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    May 20, 2021 at 14:37

    Hello,

    What Slider element do you use? What page builder?

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    May 20, 2021 at 14:35

    Hello,

    Thanks for using XStore.
    Such functionality is not a part of our theme. Contact support of WooCommerce plugin first. If they sagest you to use an additional plugin, this one https://it.wordpress.org/plugins/woo-piva-codice-fiscale-e-fattura-pdf-per-italia/ or another one, but the plugin doesn’t work, contact the support of that plugin then.
    Note that we do not give a guarantee for full theme compatibility with all existing 3rd party plugins.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    May 20, 2021 at 14:28

    Hello,

    1) Theme Options > Header builder > Top/Main/Bottom header > WCAG Color and Background color.
    If this doesn’t work for you, provide temporary wp-admin access, so we can take a closer look.
    2) Use Products element > http://prntscr.com/13650wp

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    May 20, 2021 at 14:24

    Can you tell me how to add static block page in homepage.

    – sorry but your request is a bit unclear for me. Please describe it in more detail.

    Please reply to this ticket

    – Reply times can vary from time to time and be up to 24 hours Monday – Friday and up to 48 hours on weekends, Sat-Sun. But is usually faster than that. Please be patient, thanks in advance.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    May 20, 2021 at 14:16

    Hello,

    I would recommend you to contact the support of the WooCommerce plugin.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    May 20, 2021 at 14:14

    Hello,

    We do not have such a problem on our test site.
    Do you have the same situation when a default theme (Storefront) is activated on your site?
    Do you use a child theme? Check your custom changes there.
    Provide temporary wp-admin access, so we can take a closer look.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    May 20, 2021 at 13:46

    Hello,

    We can’t log in – https://i.gyazo.com/7154143c2389158805228d509eedf86a.png
    Here is a video about Multiple headers – https://youtu.be/BpeXfzNwkOc
    What exactly you can’t change?

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    May 20, 2021 at 13:44

    You’re welcome!

    What is the modified .po file? xstore-es_ES.po ???

    – what do you mean? xstore-es_ES.po is correct name of translation file.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    May 20, 2021 at 13:42

    Hello,

    Theme Options > WooCommerce > Shop elements > Sale & Out of Stock > Enable “Sale” Label and Show Sale Percentage

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    May 20, 2021 at 13:39

    Hello,

    Do you want to update the theme? Please follow this article – https://www.8theme.com/documentation/xstore/theme-installation/theme-update/

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    May 20, 2021 at 13:14

    Hello,

    As I can see, it works when “Snapchat Pixel for WooCommerce” plugin is disabled, in browser console there is js error when that plugin is activated – https://i.gyazo.com/cb5c79f37381037b3db302f543bdafe3.png , so you need to disable the plugin or contact the support of it.

    Regards

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    Viewing 34,020 results - 33,991 through 34,020 (of 68,231 total)
Viewing 30 posts - 33,991 through 34,020 (of 68,231 total)
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