Rose Tyler

Hello,

You’re welcome!
Have a nice day!

Regards

We are glad that you sorted it out. Have a nice day!

Regards

It is not a bug, but predefined behavior. XStore theme is used on https://pastry****ce.co.in/ and https://ho**eofivory.in/ sites, and these sites are completely different projects. According to the ThemeForest license policy, you can use 1 license for 1 project only.
Where do you want to re-activated the license? Do you plan to delete one of mentioned projects or purchase a separate license for one of them?

Regards

Hello,

Thanks for contacting us.
It looks like the installation of the Core plugin was unsuccessful and you need to re-install the plugin via FTP.
Please provide us with temporary wp-admin and FTP access, we will help you.

Regards

Hello,

Try to change Tabs Type and Location Of Product Tabs in Theme Options > WooCommerce > Single product page > Tabs

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All images and hierarchy of Categories can’t be imported, so you need to set your own categories and upload images. Dashboard > Products > Categories.

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Hello,

Check your Home page now. On the demo the Red Home page uses a specific custom Header, do you want to get it too?

Regards

Hello,

Edit your Footer static block using Elementor > add Tags element

Regards

Hello,

I can see all demos in your Dashboard, just need to scroll – https://gyazo.com/3b2dd618c55220d94f45bf3023c3bd2b
Maybe there is a browser extension that affects the scroll work on your side?

Regards

Hello,

The shop page is the default catalog page for products. It can’t be imported, you need to change Theme Options settings. Do you want to get 5 products per row and such a banner https://gyazo.com/d6874bc82a2f3198a2ba4cf471d84c2f ? Set Theme Options according to previous screenshots, provide temporary wp-admin access, and I will import the banner static block on your site. If you face any difficulty, describe them in more detail. What exactly doesn’t work correctly?

Regards

Hello,

Try to temporarily disable the “Sticky sidebar” option on the Shop page via Theme Options, then use the yellow pencil.

Regards

Hello,

Add the next code in Theme Options > Theme custom CSS > custom CSS for desctop:

.item-design-mega-menu .nav-sublist-dropdown {
    left: 0 !important;
    margin: 0 !important;
    right: 0 !important;
    width: 100% !important;
    max-width: 100% !important;
    transform: none !important;
}
.item-design-mega-menu, .header-top, .header-main, .header-bottom, .header-wrapper .et_column.pos-static ~ .et_column:last-child {
    position: static;
}

Regards

Hello,

You are using a lot of plugins, which may cause a lack of resources. As I can see, you are trying to import the demo a few times, some pages were moved to trash and menus were mixed.
It is recommended to run import on fresh WordPress installation. For this you can use WordPress Database Reset plugin https://wordpress.org/plugins/wordpress-database-reset/ The plugin can be used to remove all the existing content and install a new version from scratch. It is recommended to disable the theme https://prnt.sc/unle03 before the reset.
So do reset the current content and do the import of the demo content before activations 3rd party plugins. If even in this case any error will occur, provide FTP access, and the problem will be passed to our developers.

Also, if after the first time import you face: posts not installed ?
projects not installed ?
go to Dashboard > Posts and Dashboard > Project, and check if any content there. Maybe almost all posts/projects are imported, but because of missing one or two of them, you face mentioned notices, then we will just import the missing content manually for you.

Regards

Hello,

Thanks for using our theme.
Please provide temporary wp-admin access, so we can take a closer look.

Regards

Hello,

Go to Theme Options > WooCommerce > Shop > Catelog mode > Just catalog > Off.

When you switching between child theme and parent theme your widgets and theme options could be different because the child theme does not inherit all theme options of the parent theme and the parent theme does not inherit theme options of the child theme.

Regards