Replies by Rose Tyler | 8theme forum

Forum Replies Created

Viewing 30 posts - 32,491 through 32,520 (of 68,187 total)

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Rose Tyler

Support staff

August 4, 2021 at 06:39

Hello,

Could you provide a screenshot? You can use Gayzo or Lightshot screenshot tools to make and share screenshots.

Regards

#297632 Copied In reply to: Floating menu on the right side

Rose Tyler

Support staff

August 4, 2021 at 06:38

Hello,

Please check this topic https://www.8theme.com/topic/turn-off-tooltips-text-on-single-product-page-images/

Regards

#297631 Copied In reply to: Hide Product Image name on hover

Rose Tyler

Support staff

August 4, 2021 at 06:36

Hello,

Thanks for using our theme and for contacting us.
– Please update the theme to 8.0.3 and Core plugin to 4.0.3.
– If you have 2 logos on your site it means that you copied header.php file from the previous parent theme version to the child theme. Edit the child theme header.php file, compare it with the existing parent theme header.php, and add the necessary changes that we did in the latest version.
Let us know if you need any further assistance.

Regards

#297630 Copied In reply to: Double Header and broken menus after theme update

Rose Tyler

Support staff

August 4, 2021 at 06:31

Hello,

Thanks for contacting us.
That demo uses the multiple headers and separate header for the home page. Please, watch the video tutorial on how to edit the multiple headers https://youtu.be/BpeXfzNwkOc Let us know if you have any issues after that.

Regards

#297629 Copied In reply to: Using the Fashion template the “FASHION” logo won’t disappear.
Rose Tyler

Support staff

August 4, 2021 at 06:29
Hello,

Add the next code in Theme Options > Theme custom CSS > Global custom CSS:

.woocommerce-message, .woocommerce-error, .woocommerce-info, .dokan-info, .dokan-error, .dokan-alert, .dokan-alert-success, .mc4wp-alert, .woocommerce-order-overview-wrapper ~ p { background-color: #a30865; }

Regards
#297628 Copied In reply to: Change the green color of the warning around the website
Rose Tyler

Support staff

August 4, 2021 at 06:27

Hello,

Try to activate the theme now.
Please note that according to the ThemeForest license policy, you can use 1 license for 1 project only (dev site, production site, localhost but the same project) – https://themeforest.net/licenses/terms/regular

Regards

#297627 Copied In reply to: License

Rose Tyler

Support staff

August 4, 2021 at 06:27

Hello,

Theme Options > WooCommerce > Cart > Empty cart content > Text For Empty Cart > edit content of Text tab

Regards

#297626 Copied In reply to: How can I change the text in the cart page

Rose Tyler

Support staff

August 4, 2021 at 06:25

Hello,

There is no such possibility, by default. You can try to contact the support of the WooCommerce plugin.

Regards

#297625 Copied In reply to: Categories for Product Variations

Rose Tyler

Support staff

August 4, 2021 at 06:24

Hello,

Post feature requests here – https://www.8theme.com/taskboard/

Regards

#297624 Copied In reply to: Animated GIF Featured Image for Woocommerce Listing Page

Rose Tyler

Support staff

August 3, 2021 at 16:06

Hello Damilare,

Your request is a bit unclear. Describe it in more detail, please. It would be better to submit a new topic – https://www.8theme.com/forums/xstore-wordpress-support-forum/ and provide URL of your product page.

Regards

#297552 Copied In reply to: Single product page responsive image doesn't work

Rose Tyler

Support staff

August 3, 2021 at 14:47

We’ve released new version, so you need just to update the theme and Core plugin – https://www.8theme.com/documentation/xstore/theme-installation/theme-update/ https://www.8theme.com/documentation/xstore/plugins/plugins-update/

Regards

#297539 Copied In reply to: Mobile menu is not working after an update

Rose Tyler

Support staff

August 3, 2021 at 14:09

Hello,

Clear cache and check one more time – https://gyazo.com/7c3c1b537978daba5369aa4715b4fee7 , because here is what we can see on your site.

Regards

#297533 Copied In reply to: Color floating header

Rose Tyler

Support staff

August 3, 2021 at 14:04

Hello,

Use WP All Import/Export plugin to export products with brands. This plugin allows controlling what taxonomy to include to export file and what taxonomy to import after that.

Regards

#297532 Copied In reply to: Brands not showing in product export
Rose Tyler

Support staff

August 3, 2021 at 12:47
Hello,

Theme Options > WooCommerce > Single product builder > Gallery > change Type,
or try to add the next code in Theme Options > Theme Custom CSS:

.single-product .open-360-popup.showed { bottom: 140px; }

Regards
#297518 Copied In reply to: Smart Product (360 view) doesnot work
Rose Tyler

Support staff

August 3, 2021 at 12:33

Hello,

Do you use the latest versions of the theme and Core plugin – https://www.8theme.com/documentation/xstore/theme-installation/theme-update/ https://www.8theme.com/documentation/xstore/plugins/plugins-update/ ?
What error message do you face? Please provide a screenshot. Because I don’t see any error https://gyazo.com/b13ca45a781b57a29d72afb239f3aebd

Regards

#297516 Copied In reply to: Error page

Rose Tyler

Support staff

August 3, 2021 at 12:18

You need to update XStore, so follow our documentation https://www.8theme.com/documentation/xstore/theme-installation/theme-update/ After the update all will be fine. Do not forget to re-save Theme Options after the update, go to Theme Options > click on Publish.

Regards

#297512 Copied In reply to: my xstore theme broken

Rose Tyler

Support staff

August 3, 2021 at 12:17

Hello,

On your screenshot, I can see related products – https://docs.woocommerce.com/document/related-products-up-sells-and-cross-sells/ Settings for this block you can find in Theme Options > WooCommerce > Single Product builder > Related products
To add a new block of products, for example, Recently viewed, create a static block, add Products element > select the desired Products type, then go to Theme Options > WooCommerce > Single Product builder > add custom HTML element into the content of page and select your static block

Regards

#297511 Copied In reply to: is it possible to add (recently checked product )

Rose Tyler

Support staff

August 3, 2021 at 12:11

As I can see, you updated the Core plugin, but use the old version of the theme. You need to update XStore – https://www.8theme.com/documentation/xstore/theme-installation/theme-update/ https://gyazo.com/712d5220a1137367091e78f459b67afd
Never update the Core plugin before the theme.

Regards

#297509 Copied In reply to: my xstore theme broken

Rose Tyler

Support staff

August 3, 2021 at 12:08

Hello,

You can activate the theme now.

Regards

#297508 Copied In reply to: CHANGE DOMAIN LICENSE

Rose Tyler

Support staff

August 3, 2021 at 12:05

Please check wp-admin access – https://gyazo.com/35ce38c6c25f2c5b0356324a89f81420

Regards

#297506 Copied In reply to: my xstore theme broken

Rose Tyler

Support staff

August 3, 2021 at 11:01

Hello,

Do you mean this situation – https://gyazo.com/c87edb8df5ef489d07fd12ad2df3c257 ? Sticky header always ignores the admin bar. The script calculates the position of the header and does not take admin bar height. But your customers do not have admin bur, so it should not be problem for you.

Regards

#297499 Copied In reply to: Sticky Menu didn’t work well

Rose Tyler

Support staff

August 3, 2021 at 10:52

Hello,

Please provide temporary wp-admin and FTP access.

Regards

#297497 Copied In reply to: my xstore theme broken

Rose Tyler

Support staff

August 3, 2021 at 10:08

You’re welcome!

Regards

#297490 Copied In reply to: WP Rocket Compatible with this them or Woocommerce

Rose Tyler

Support staff

August 3, 2021 at 10:07

You’re welcome!

Regards

#297489 Copied In reply to: is it possible to improve the score of Mobile phone platform

Rose Tyler

Support staff

August 3, 2021 at 10:07

You’re welcome!

Regards

#297488 Copied In reply to: The picture cannot display
Rose Tyler

Support staff

August 3, 2021 at 08:25
Try to add the next code in Theme Options > Theme custom CSS:

#sales-booster-popup { top: 35px; bottom: unset; }

Regards
#297475 Copied In reply to: Sale Notification
Rose Tyler

Support staff

August 3, 2021 at 08:21

Hello,

It is correct, because it is Popup animation option, not an option that responded for the position.

Regards

#297474 Copied In reply to: Sale Notification

Rose Tyler

Support staff

August 3, 2021 at 08:17

Hello,

Theme Options > General > Enable Old Widgets Panel.
If this is not what you are looking for, describe the problem in more detail with screenshots.

Regards

#297473 Copied In reply to: No widget menu

Rose Tyler

Support staff

August 3, 2021 at 08:14

Hello,

You can download it from this page – https://www.8theme.com/downloads/
https://www.8theme.com/documentation/xstore/plugins/plugins-update/

Regards

#297472 Copied In reply to: Problem with core update

Rose Tyler

Support staff

August 3, 2021 at 07:53

Hello,

Do you mean “View product range!”? I do not see this text on your Home page at all now. Have you removed it? What else can we check? Please create a live example of the problem on your site, so we can check and help.

Regards

#297468 Copied In reply to: Not able to make any changes with Elementor
← 1 2 3 … 1,083 1,084 1,085 … 2,271 2,272 2,273 →

32,491–32,520 of 68,187 posts

Viewing 30 posts - 32,491 through 32,520 (of 68,187 total)

← 1 2 3 … 1,083 1,084 1,085 … 2,271 2,272 2,273 →

Forum Replies Created

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