Hello,
Please provide temporary wp-admin and FTP access.
Regards
Hello,
Please provide temporary wp-admin and FTP access.
Regards
You’re welcome!
Regards
You’re welcome!
Regards
You’re welcome!
Regards
Try to add the next code in Theme Options > Theme custom CSS:
#sales-booster-popup {
top: 35px;
bottom: unset;
}
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Hello,
It is correct, because it is Popup animation option, not an option that responded for the position.
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Hello,
Theme Options > General > Enable Old Widgets Panel.
If this is not what you are looking for, describe the problem in more detail with screenshots.
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Hello,
You can download it from this page – https://www.8theme.com/downloads/
https://www.8theme.com/documentation/xstore/plugins/plugins-update/
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Hello,
Do you mean “View product range!”? I do not see this text on your Home page at all now. Have you removed it? What else can we check? Please create a live example of the problem on your site, so we can check and help.
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Hello,
Edit page using Elementor > Slider Element > Slider Item > Style > Vertical align > Midle
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Hello,
You’re welcome!
Have a nice day!
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Hello,
Please update the theme to 8.0.3 and Core plugin to 4.0.3
https://www.8theme.com/documentation/xstore/theme-installation/theme-update/
https://www.8theme.com/documentation/xstore/plugins/plugins-update/
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We are glad that you sorted it out. Have a nice day!
Regards
Hello,
Thanks for using our theme.
Please describe the problem in more detail with screenshots. You can use Gayzo or Lightshot screenshot tools to make and share screenshots.
Also, provide temporary wp-admin access, so we can take a closer look.
Regards
It is not a bug, but predefined behavior. XStore theme is used on https://pastry****ce.co.in/ and https://ho**eofivory.in/ sites, and these sites are completely different projects. According to the ThemeForest license policy, you can use 1 license for 1 project only.
Where do you want to re-activated the license? Do you plan to delete one of mentioned projects or purchase a separate license for one of them?
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Hello,
Thanks for using our theme.
According to the ThemeForest license policy, you can use 1 license for 1 project only (dev site, production site, localhost but the same project) – https://themeforest.net/licenses/terms/regular
We can see 2 activations on 2 different sites – https://gyazo.com/5a268f73510d7776dac3f2c8b0acc445
Deactivate and delete the theme from both, then contact us and you will be able to activate XStore on a new site.
Regards
Hello,
Thanks for contacting us.
It looks like the installation of the Core plugin was unsuccessful and you need to re-install the plugin via FTP.
Please provide us with temporary wp-admin and FTP access, we will help you.
Regards
Hello,
Thanks for the reply.
Your site is under maintenance mode, so we can’t check it. Could you provide temporary wp-admin access? Also, provide a screenshot that will show the missing images. You can use Gayzo or Lightshot screenshot tools to make and share screenshots.
Regards
Hello,
Try to change Tabs Type and Location Of Product Tabs in Theme Options > WooCommerce > Single product page > Tabs
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Hello,
Here is our demo example – https://xstore.8theme.com/product/product-classic/ and settings – https://gyazo.com/d2d5a96ae7a893787445857a6a46d3bf
Regards
All images and hierarchy of Categories can’t be imported, so you need to set your own categories and upload images. Dashboard > Products > Categories.
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Hello,
Clear cache of browser and check now. Let us know if you need any further assistance.
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Hello,
Check your Home page now. On the demo the Red Home page uses a specific custom Header, do you want to get it too?
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Please check this topic – https://www.8theme.com/topic/not-able-to-find-home-default-red-demo/
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Hello,
Edit your Footer static block using Elementor > add Tags element
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You’re welcome!
Regards
Hello,
I can see all demos in your Dashboard, just need to scroll – https://gyazo.com/3b2dd618c55220d94f45bf3023c3bd2b
Maybe there is a browser extension that affects the scroll work on your side?
Regards
Provide temporary wp-admin and FTP access. I will ask our technicians to check it more deeply. Note that our technicians team doesn’t work during the weekend, unfortunately.
Regards
Hello,
The shop page is the default catalog page for products. It can’t be imported, you need to change Theme Options settings. Do you want to get 5 products per row and such a banner https://gyazo.com/d6874bc82a2f3198a2ba4cf471d84c2f ? Set Theme Options according to previous screenshots, provide temporary wp-admin access, and I will import the banner static block on your site. If you face any difficulty, describe them in more detail. What exactly doesn’t work correctly?
Regards
Hello,
Try to disable all the third-party plugins (including cache plugins), that do not come bundled with XStore https://www.8theme.com/documentation/xstore/plugins/included-plugins/ , clear cache of the browser, and check the header then. Let us know the result.
Regards