Page 1066 – 8theme.com

Forum Replies Created

Viewing 30 posts - 31,951 through 31,980 (of 68,231 total)

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Rose Tyler

Support staff

August 25, 2021 at 09:15

Thanks for the reply.
In this case, add this email 8themes@gmail.com to the developers’ list of your Google account and also provide us with wp-admin and FTP access to your site. We’ll check the issue in more detail.

Regards

#299883 Copied In reply to: Google account login not working

Rose Tyler

Support staff

August 25, 2021 at 09:14

Hello,

Fixed. Please check.

Regards

#299882 Copied In reply to: Email builder layout issue.

Rose Tyler

Support staff

August 25, 2021 at 09:11

Hello,

Great. Thanks for letting us know!
Olga did the update, and a bit edited CSS code in Theme Options > Theme custom CSS. I can’t give more detailed explanation, because Olga is on vacation now and during the next 2 weeks.
Please open up new topics for new questions.

Regards

#299880 Copied In reply to: XStore and XStore CORE causing critical errors / style loss.

Rose Tyler

Support staff

August 25, 2021 at 09:08

Hello,

Thanks for using our theme and for contacting us.

Please provide URLs of products with the problem.

Try to disable all the third-party plugins (including cache plugins), that do not come bundled with XStore https://www.8theme.com/documentation/xstore/plugins/included-plugins/ , clear cache of browser, and check how mentioned products work then.

Regards

#299879 Copied In reply to: Associated Products stopped working after XStore upgrade

Rose Tyler

Support staff

August 25, 2021 at 09:05

Hello,

It is strange, here is a video that your Home page can be edited using Elementor – https://gyazo.com/f7fa3c95a4e432cd0b6c91d952eae98a
Please try to clear cache of your browsers, check from another device.

Regards

#299877 Copied In reply to: Elementor Page Builder Not Loading

Rose Tyler

Support staff

August 25, 2021 at 09:03

Hello,

Thanks for using our theme and for contacting us.
Please read this article – https://docs.woocommerce.com/document/editing-product-data-tabs/

Regards

#299876 Copied In reply to: Changing tabs title in product page and choose which ones are visible

Rose Tyler

Support staff

August 25, 2021 at 09:00

Hello,

Thanks for the reply and understanding.

Regards

#299875 Copied In reply to: XStore – getting conflict with etcore and third party plugin same issue

Rose Tyler

Support staff

August 25, 2021 at 08:58

Hello,

Thanks for the reply.
This situation is independent of our theme and is caused by an additional plugin on your site. Do you use Jetpack? Try to contact their support.

Regards

#299874 Copied In reply to: latest update 8.0.5 + 4.0.5 and product images have a new path!!!

Rose Tyler

Support staff

August 25, 2021 at 08:53

Hello,

Thanks for the reply.
Could you provide temporary FTP access also?

Regards

#299872 Copied In reply to: AMP Plug In

Rose Tyler

Support staff

August 25, 2021 at 08:44

Hello,

Thanks for the reply.
This will be checked.
Meanwhile, update the plugin as was mentioned by Olga.
Please open up new topics for new questions.
Have a nice day!

Regards

#299870 Copied In reply to: W3 Total Cache

Rose Tyler

Support staff

August 25, 2021 at 08:40

Hello,

Thanks for using our theme and for contacting us.
Please provide URL of page that contains such products and provide temporary wp-admin access. You can use the Private Content area to post such information.
Waiting for your reply.

Regards

#299869 Copied In reply to: Out of stock products are not clickable

Rose Tyler

Support staff

August 25, 2021 at 08:38

Dear @Clynt

WordPress Dashboard is independent of our theme. By default you should be able to create new users and delete them, like here – https://gyazo.com/0204167939d069d9e2fe47e11a7d4278 If you can’t do this, contact your hosting provider and ask for help. We can’t do anything without access.
Waiting for your reply.

Regards

#299868 Copied In reply to: site wont show updates on page preview

Rose Tyler

Support staff

August 25, 2021 at 08:33

Hello,

We just need correct access to your Dashboard. Maybe I’ve explained not clearly, sorry. Please provide login and password that can be used to login into the Dashboard, that’s all. Then we will be able to check settings and help you.

Regards

#299866 Copied In reply to: site wont show updates on page preview

Rose Tyler

Support staff

August 25, 2021 at 08:30

Hello,

1/ Temporarily disable the WPBakery plugin and check pages of products and categories. If all is fine, you do not need to edit the content using Elementor.
2/ It is recommended to run import on fresh WordPress installation. If you are not ready to reset all content and start from scratch, we can help you with the import of particular demo pages. Provide URL of demo pages and temporary wp-admin access to your site.
3/ Do you mean slider on your Home page? I can see it from mobile. Please clear cache and check one more time. Describe the problem in more detail, please.

Regards

#299865 Copied In reply to: Question about switching to Elementor

Rose Tyler

Support staff

August 25, 2021 at 08:21

Hello,

Thanks for using XStore and for contacting us.
1/ Theme Options > Header builder > Contacts element > delete elements and add them from scratch, here is an example of “Url For Field” for phone:
tel:+xxxxxxxxxx
for mail:
mailto:your_email
2/ Theme Options > Header builder > Mobile menu > Extra Tab Content > Categories

Regards

#299864 Copied In reply to: Issues with Xstore

Rose Tyler

Support staff

August 25, 2021 at 08:11

Hello,

Thanks for using our theme.
Please try the solution from this topic – https://www.8theme.com/topic/the-package-could-not-be-installed-pclzip_err_bad_format-10-unable-to-find-2/#post-273465
or update the theme via FTP – https://www.8theme.com/documentation/xstore/theme-installation/theme-update/

Regards

#299863 Copied In reply to: I cannot update the theme

Rose Tyler

Support staff

August 25, 2021 at 08:09

Hello @Themadguru,

When you select such blog layout https://gyazo.com/efcb3902324104fc678e9530cfd22149 , the post date is displayed here – https://gyazo.com/f8c015bb4dfb3be84cddafc04ad4db8a You can change the Blog layout via Theme Options > Blog > Blog layout.
If you do not want to change the layout, submit a request here – https://www.8theme.com/taskboard/ If this request takes votes also from other customers then our developers will be able to implement this.

Regards

#299861 Copied In reply to: XStore – How to display post date in post meta data on single posts

Rose Tyler

Support staff

August 25, 2021 at 07:37

Hello,

Thanks for using our theme.
It is a bit difficult to give a solid response without the ability to see your site (it is under maintenance mode). Could you provide temporary wp-admin access?

Regards

#299859 Copied In reply to: Social Icon didn’t appear on footer

Rose Tyler

Support staff

August 25, 2021 at 07:35

Hello,

Theme Options > WooCommerce > Shop elements > Brands > Show Brand Image > Off

Regards

#299857 Copied In reply to: Display brand as text in Single Product Page

Rose Tyler

Support staff

August 25, 2021 at 07:33

Hello,

Theme Options > Header builder > Cart > Mini-Cart Promo Message > Text tab content

Regards

#299856 Copied In reply to: Theme Update

Rose Tyler

Support staff

August 25, 2021 at 07:32

Hello,

Please download the file from this page – https://dropmefiles.com/V2POP

Regards

#299854 Copied In reply to: json file for header builder

Rose Tyler

Support staff

August 25, 2021 at 07:29

Hello,

Try to disable all the third-party plugins (including cache plugins), that do not come bundled with XStore https://www.8theme.com/documentation/xstore/plugins/included-plugins/ , clear cache of browser, and check then.

Regards

#299853 Copied In reply to: Google account login not working

Rose Tyler

Support staff

August 25, 2021 at 07:13

Hello,

We’ve sent the file to your registration email.

Regards

#299851 Copied In reply to: Elementor Safe Mode, YITH Woocommerce Compare & Bandwidth

Rose Tyler

Support staff

August 25, 2021 at 06:38

Hello,

Please read our documentation – https://www.8theme.com/documentation/xstore/plugins/activation-and-purchase-codes/ , and about plugins update – https://www.8theme.com/documentation/xstore/plugins/plugins-update/

Regards

#299849 Copied In reply to: My Purchase Code is not working as I have reinstalled my theme second time

Rose Tyler

Support staff

August 24, 2021 at 16:23

Yes, deactivate the theme http://prntscr.com/1217ze4 and delete it from one site, then you will be able to activate XStore on another site.

Regards

#299818 Copied In reply to: help with the license

Rose Tyler

Support staff

August 24, 2021 at 16:21

Hello,

Provide us with access that can be used to log in to your Dashboard. Follow this – https://gyazo.com/1ff8f843cc29e13cc212fee2b63e9678 or just change the password for the user via the admin panel, and check if it works before a reply here.

Regards

#299817 Copied In reply to: site wont show updates on page preview

Rose Tyler

Support staff

August 24, 2021 at 15:34

Hello,

Thanks for using our theme. Please submit separate topics for different questions next time – https://www.8theme.com/forums/xstore-wordpress-support-forum/

We can’t login to http://www.pr***igebw.gr. Please provide correct wp-admin access.

Regards

#299811 Copied In reply to: changes

Rose Tyler

Support staff

August 24, 2021 at 15:28

Hello,

Thanks for using our theme and for contacting us.
Please submit separate topics for different questions next time – https://www.8theme.com/forums/xstore-wordpress-support-forum/

1/ Try to disable all the third-party plugins (including cache plugins), that do not come bundled with XStore https://www.8theme.com/documentation/xstore/plugins/included-plugins/ , clear cache of browser, and check then.
Provide temporary wp-admin access, so we can take a closer look.

2/ Please follow this article – https://www.8theme.com/documentation/xstore/troubleshooting/how-to-speed-up-my-website/

3/ Theme Options > Header builder > delete Newsletter element from the header content, for example, https://i.gyazo.com/83dd3cab0d0669485a832ab274f98824.gif

Regards

#299809 Copied In reply to: Product page slider doesn’t work

Rose Tyler

Support staff

August 24, 2021 at 15:23

Hello,

We are working according to ThemeForest license policy, here you can read – https://themeforest.net/licenses/terms/regular (1 license = 1 end project), the refund policy also comes from ThemeForest – https://themeforest.net/page/customer_refund_policy

Regards

#299808 Copied In reply to: theme not installing

Rose Tyler

Support staff

August 24, 2021 at 15:19

Hello,

Now we can see “SyntaxError: Unexpected token .” error that comes from Elementor and persists independently of the theme.
I’ve downgraded the Elementor plugin, and pages can be edited now. Please do not update the Elementor to 3.4.3v and wait for their next update.

Regards

#299807 Copied In reply to: Elementor Page Builder Not Loading
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Viewing 31,980 results - 31,951 through 31,980 (of 68,231 total)

Viewing 30 posts - 31,951 through 31,980 (of 68,231 total)

← 1 2 3 … 1,065 1,066 1,067 … 2,273 2,274 2,275 →

Forum Replies Created

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