Hello,
Theme options > General > Enable Old Widgets Panel > On.
Categories inherit sidebar from the Shop page. Appearance > Widgets > Shop sidebar area
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Hello,
Theme options > General > Enable Old Widgets Panel > On.
Categories inherit sidebar from the Shop page. Appearance > Widgets > Shop sidebar area
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Hello,
Enable Elementor for products https://prnt.sc/1rwxshp , then edit the description, clear cache before checking the result.
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Hello,
Do you use 1.0.1 version of AMP plugin?
Check settings of the plugin and read our docs – https://www.8theme.com/documentation/xstore/amp-plugin/appearance-section/ https://www.8theme.com/documentation/xstore/amp-plugin/custom-css-section/
Have you created translation for the AMP plugin? Try to Sync it. Provide temporary wp-admin access, so we can take a closer look.
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Hello,
Provide temporary wp-admin and FTP access to the staging site, so we can take a closer look.
Regards
Hello,
1/ Try to disable all the third-party plugins (including cache plugins), that do not come bundled with XStore https://www.8theme.com/documentation/xstore/plugins/included-plugins/ , clear cache of browser, and check then. Maybe one of the additional plugins is a reason for the problem.
If this is not the fault of plugins, provide temporary FTP access, we will check it more deeply.
2/ Theme Options > WooCommerce > Shop > Shop page layout > Включить Липкую Боковую Панель > Off
Regards
Hi,
I do not see the problem on your Home page – https://prnt.sc/1rww5hp Please clear cache and check one more time.
Regards
Hello,
Try to disable all the third-party plugins (including cache plugins), that do not come bundled with XStore https://www.8theme.com/documentation/xstore/plugins/included-plugins/ , clear cache of browser, and check then. Maybe one of the additional plugins is a reason for the problem.
If this is not the fault of plugins, provide temporary wp-admin and FTP access, we will check it more deeply.
Regards
Hello,
1. Please check if this problem is caused by our Core plugin update or not. Let us know.
2. No, it is how the slider works, we can’t change it.
Regards
You’re welcome!
Feel free to open up new topics for new questions.
Regards
Hello,
Go to Theme Options > WooCommerce > Single Product Builder > make sure that Breadcrumbs element has next settings – https://prnt.sc/1rwrjy0
Provide temporary wp-admin access, via the Private Content area, so we can take a closer look.
Regards
Hello,
1/ Theme options > General > Enable Old Widgets Panel > On
2/ Enable Elementor for static blocks https://gyazo.com/c44ec88c0bf24793ba441ffb5b5201c6 , then you will be able to edit the content of Footer static block, and so on.
Regards
Hello,
Please follow this article – https://support.rightpress.net/hc/en-us/articles/4406554199953
Here is a reply from other customer with the same problem: “I saw other users had complained about the same thing in the comments section and saw that the developers linked to an article about how to handle the problem with the plugin once it’s been hacked. What helped was importing a plain settings file that the developers provide in that article. The problem is solved for me.”
Check other comments of the plugin page – https://codecanyon.net/item/woocommerce-dynamic-pricing-discounts/7119279/comments If the solution doesn’t works for you, but it should, post comment on the plugin page.
Regards
Hello,
Theme Options > Header builder > change width of the element inside the header content, for example – https://gyazo.com/c008e52a3698b570993fe4e667d987c8
Regards
Hello,
What problem do you mean? At first sight all is fine. Please describe it in more detail.
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Hello,
Deactivate WooCommerce Infinite Scroll and Ajax Pagination plugin or set correct settings – https://www.8theme.com/documentation/xstore/plugins/woocommerce-infinite-scroll-and-ajax-pagination-settings/
Regards
Hello,
You’re welcome!
Yes, we can. Please describe in more detail what exactly should be changed. As we can see, you have dleted the custom header for the Home page, and now there is only one Default header on your site. It works for all pages. It can be edited via Theme Options > Header builder > click on element and edit settings, also you can drag and drop elements of header content.
Regards
Hello,
It was solved – https://www.8theme.com/topic/issue-with-mobile-panel/#post-301243 Isn’t it?
Our technicians will return to work after the weekend. I will ask them to check the problem one more time, and will let you know their answer
Regards
Hello,
Thanks for using our theme.
Please try the solution from this topic – https://www.8theme.com/topic/the-package-could-not-be-installed-pclzip_err_bad_format-10-unable-to-find-2/#post-273465
or update the theme via FTP – https://www.8theme.com/documentation/xstore/theme-installation/theme-update/
Regards
Hello,
Never update Core plugin before the theme update. Follow this article and update the theme first – https://www.8theme.com/documentation/xstore/theme-installation/theme-update/ , then Core – https://www.8theme.com/documentation/xstore/plugins/plugins-update/
I’ve checked your site and see latest versions of the theme and Core. Have you sorted out?
Regards
Hello,
1/ Dashboard > XStore > Authorization APIs > Google Map
2/ Enable Elementor for static blocks https://gyazo.com/c44ec88c0bf24793ba441ffb5b5201c6 , then you will be able to edit the content of Footer static block, and so on.
Regards
You’re welcome!
Regards
Hello,
Thanks for the reply. Our technicians will return to work after the weekend. Please be patient and do not change access
Regards
Hello,
I’ve re-uploaded the theme archive via the Dashboard and activated child theme on your site. Please check.
Also, watch this video – https://youtu.be/4n1re0jKorc
Regards
Hello,
Please check your site now. Go to Theme Options > Header builder > Multiple headers > you will find 2 headers: default and for the Home page.
Here is a video about Multiple headers – https://youtu.be/BpeXfzNwkOc
Let us know if you need any further assistance.
Regards
Hello,
We can’t login http://prntscr.com/1rsgn50
1/ Provide URl of product with the problem.
2/ Do you use WooCommerce Dynamic Pricing & Discounts plugin?
Please check article about this problem – it describes in details how to remove this completely:
http://url.rightpress.net/wcdpd-security-announcement
Regards
Hello,
Try to add the next code in Theme Options > Theme custom CSS > Tablet
.products-grid .product {
width: 33.33% !important;
}
.products-grid .product:nth-child(2n+1) {
clear: none !important;
}
.products-grid .product:nth-child(3n+1) {
clear: both !important;
}
Regards
Hello,
Thanks for the reply. Our technicians will return to work after the weekend. Please be patient and do not change access
Regards
Hello,
There is no such option, unfortunately.
Please submit requests here – https://www.8theme.com/taskboard/ If this request takes votes also from other customers then our developers will be able to implement this.
Regards
Hello,
WordPress does not allow uploading SVG files by default, that’s why use SVG support plugin to be able to upload SVG images to your media.
Regards