Do you mean this block – https://prnt.sc/1v9you5 ?
Theme options > General > Enable Old Widgets Panel > On, then go to Dashboard > Appearance > Widgets > edit content of Main sidebar area
Regards
Rose Tyler
Support staff
October 8, 2021 at 08:20
Hello,
Compare Dokan plugin settings and code of child themes on both sites, please.
Regards
Rose Tyler
Support staff
October 8, 2021 at 08:11
Hello,
Theme Options > Speed Optimization > Static Blocks Cache > Off. Clear cache and check the Footer then.
If this doesn’t help, provide temporary wp-admin access.
Regards
Rose Tyler
Support staff
October 8, 2021 at 07:52
Hello,
We’re getting 503 error on your site, and then the memory error. Please contact your hosting provider support to check if there are any issues on a server.
Why do you think the problem is caused by our theme?
A lot of customers use XStore without the problem, it looks like the problem is caused by something on the server-side or by 3rd party plugin you are using.
Let us know the answer of your hosting provider.
Could you provide URL and temporary wp-admin access?
Regards
Rose Tyler
Support staff
October 8, 2021 at 07:11
Hello,
Enable/disable the option.
Provide temporary wp-admin access, so we can take a closer look.
Regards
Rose Tyler
Support staff
October 8, 2021 at 06:32
Hello,
Re-upload files of the plugin via FTP or provide us with FTP access. If you do not know how to create FTP contact with your hosting provider, they will help you.
1/ Theme Options > Header builder > change colors in settings of elements
Theme Options > Styling
Edit content of pages, static blocks, and so on, using Elementor
2/ Dashboard > Static blocks > https://prnt.sc/1v54gls
Theme options > General > Enable Old Widgets Panel > On, then go to Dashboard > Appearance > Widgets > Footer area
Regards
Rose Tyler
Support staff
October 7, 2021 at 09:51
Hello,
Your site is under maintenance mode, so we can’t check it.
Try to disable all the third-party plugins (including cache plugins), that do not come bundled with XStore https://www.8theme.com/documentation/xstore/plugins/included-plugins/ , clear cache of browser, and check then. Maybe one of the additional plugins is a reason for the problem.
If the problem is independent of plugins, provide temporary wp-admin and FTP access, so we can take a closer look.
Regards
Rose Tyler
Support staff
October 7, 2021 at 07:46
Hello,
Provide temporary FTP access. If you do not know how to create FTP contact with your hosting provider, they will help you.
Regards
Rose Tyler
Support staff
October 7, 2021 at 07:37
Hello,
We do not see the problem. Clear cache of your browser and check one more time.
Provide us with screenshots or video of the problem.
Regards
Rose Tyler
Support staff
October 7, 2021 at 07:33
Hello,
Settings of the element > Images > Size > 462×400
Regards
Rose Tyler
Support staff
October 7, 2021 at 07:22
Hello,
It requests additional customization in files. Edit dashboard.php file (from xstore/woocommerce/myaccount ) via child theme.
Regards
Rose Tyler
Support staff
October 7, 2021 at 07:17
Hello,
Please check wp-admin access.
If you face problems with translation, you need to make sure that your translation files are synchronized. Button Sync (Loco Translate plugin http://prntscr.com/glemdq) allows you to synchronize your translation file with updated pot file. It means if we made any changes in template files that may affect translation or we added new string for the translation and you updated theme you need to synchronize your translation with updated files. Only after synchronization, you’ll be able to translate new strings or strings that were changed. Also, don’t forget to backup all the files before any update. https://www.8theme.com/documentation/xstore/theme-translation/translation-files-update/
Regards
Rose Tyler
Support staff
October 7, 2021 at 07:10
Hello,
You need to contact your hosting provider and ask to increase the memory limit or check the problem more deeply, provide the Fatal error text to your hosting support. They should be able to solve it.
Regards
Rose Tyler
Support staff
October 7, 2021 at 07:07
Hello,
Provide URL of page and temporary wp-admin access, so we can take a closer look.
Regards
Rose Tyler
Support staff
October 7, 2021 at 06:45
Hello,
Please provide correct wp-admin access, next time.
As I can see, you are using Elementor on the site, so you need to enable Elementor > Settings > Static blocks, then you will be able to edit the content of such blocks.
Theme options > General > Enable Old Widgets Panel > On, then go to Dashboard > Appearance > Widgets > Header banner
Mentioned notices about xstore-icons can be ignored, it was done to speed up site loading a bit, you can read more here – https://developer.mozilla.org/en-US/docs/Web/HTML/Link_types/preload
If you want to remove them, we can do this via child theme. Do you have child theme? Provide temporary wp-admin and FTP access.
Regards
Rose Tyler
Support staff
October 6, 2021 at 14:23
Hello,
Provide URL of page with the problem and temporary wp-admin access.
