Forum Replies Created

Viewing 30 posts - 30,601 through 30,630 (of 68,231 total)
1 2 3 … 1,020 1,021 1,022 … 2,273 2,274 2,275
  • Avatar: Rose Tyler
    Rose Tyler
    Support staff
    October 9, 2021 at 10:19

    Hello,

    Go to Theme Options > Header builder > Bottom header > set https://prnt.sc/1v0ypki

    Regards

    #305025 Copied In reply to: Wide search banner in mobile version (Xstore) AGAIN
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    October 9, 2021 at 10:17

    Hello,

    Take our apologies for the delay in answering. We have a lot of requests these days.
    In the log, we do not see Xstore or our Core plugin errors.
    Try to disable coming-soon plugin and check then. Contact your hosting provider and ask for advice.

    Regards

    #305024 Copied In reply to: Issues with Mega Menu Layout and Logo missing in Mobile version
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    October 9, 2021 at 09:58

    Hello,

    Go to Theme Options > WooCommerce > Single Product Builder > Breadcrumbs > Computed Box > set https://prnt.sc/1vevsj5

    Regards

    #305023 Copied In reply to: Header overlap and content web site
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    October 9, 2021 at 09:49

    Hello,

    Add the next code in Theme Options > Theme custom CSS:

    @media only screen and (max-width: 767px) {
    .et-advance-tabs .et-tabs-nav>ul {
        flex-direction: row !important;
    }
}

    Regards

    #305020 Copied In reply to: Ajax tab the show horizontal
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    October 9, 2021 at 09:33

    Hello,

    Could you provide URL of the mentioned product?
    As I can see you already wrote styles for heading – https://prnt.sc/1vesfq9
    If you want to change it globally, use the next custom CSS code:

    .tab-description h1 {
    font-size: 20px;
}
.tab-description h2 {
    font-size: 19px;
}
.tab-description h3 {
    font-size: 18px;
}

    Regards

    #305019 Copied In reply to: font size H1 H2 H3 H4 below where I create item can you help me where
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    October 9, 2021 at 09:12

    Hello,

    Try to disable all the third-party plugins (including cache plugins), that do not come bundled with XStore https://www.8theme.com/documentation/xstore/plugins/included-plugins/ , clear cache of browser, and check then. Maybe one of the additional plugins is a reason for the problem.
    If the problem is independent of plugins, provide temporary wp-admin and FTP access, so we can take a closer look.

    Regards

    #305018 Copied In reply to: Ajax product tabs don’t show variable products
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    October 9, 2021 at 08:42

    Hello,

    Our theme searches by title, description, SKU, posts, pages. It does not search by tags, brands, categories.

    Regards

    #305016 Copied In reply to: Search Results Missing Products
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    October 9, 2021 at 08:40

    Hello,

    When we disable Insert Headers and Footers plugin, the Mobile menu works fine, so the problem is caused by code you added via the plugin. Please check.

    Regards

    #305015 Copied In reply to: Mobile menu and bottom menu are not working
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    October 9, 2021 at 08:28

    Hello,

    You’re welcome!

    Regards

    #305014 Copied In reply to: Speed optimization
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    October 9, 2021 at 08:27

    Hello,

    Sorry for the delay in answering.
    1/ Is it solved – https://prnt.sc/1vekhv9 ?
    2/ Is it solved also? If not, describe the desired result in more detail.

    Regards

    #305013 Copied In reply to: How to Recover The Product Missing Part
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    October 9, 2021 at 08:19

    Hello,

    Sorry for the long delay in answering.
    1/ Your request is a bit unclear to me. What is wrong with your banner and what exactly should be changed?
    2/ Theme Options > WooCommerce > Single product builder > Tabs > https://prnt.sc/1vejt1j

    Regards

    #305011 Copied In reply to: Elementor Banner Mask question? & Produkt Page Tabs … Trouble
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    October 9, 2021 at 08:13

    Hello,

    Provide URL of page with the problem and temporary wp-admin access.

    Regards

    #305010 Copied In reply to: Header overlap and content web site
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    October 9, 2021 at 07:38

    Hello,

    Sorry for the delay in answering.
    1/ Theme Options > WooCommerce > Single product page or SIngle Product Builder > Variation gallery. After that edit product and add the gallery images for your variations like here – https://prnt.sc/xhomle
    2/ There is no such option by default. You can implement it only by additional customization of the etheme_sale_label_percentage_text function (xstore/framework/woo.php) in the child theme if you have PHP skills.

    Regards

    #305009 Copied In reply to: How to display prics , saving price, & percentage discount on shop page
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    October 9, 2021 at 06:36

    Hello,

    Provide URL of page with the mentioned element added, and temporary wp-admin access.

    Regards

    #305007 Copied In reply to: instagram
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    October 9, 2021 at 06:35

    Hello,

    Please describe your request in more detail and provide screenshots for a better understanding.
    Use Gayzo or Lightshot screenshot tools to make and share screenshots.

    Regards

    #305006 Copied In reply to: Creating a html block
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    October 9, 2021 at 06:33

    Hello,

    As you can see there is one more condition – https://prnt.sc/1ve70af
    Check Reviews settings in WooCommerce > Settings > Products. If you are using an additional plugin that may affect reviews functionality, check settings of that plugin also.

    Regards

    #305005 Copied In reply to: Review, people can’t write a review
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    October 9, 2021 at 06:30

    Hello,

    Theme options > General > Enable Old Widgets Panel > On, then go to Dashboard > Appearance > Widgets > Shop sidebar, change titles of widgets.

    Regards

    #305004 Copied In reply to: Translate
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    October 9, 2021 at 06:29

    You’re welcome!

    Regards

    #305003 Copied In reply to: Checkout page footer
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    October 8, 2021 at 15:48

    Hello,

    You’re welcome! Have a nice day!

    Regards

    #304983 Copied In reply to: Filters not Working since update
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    October 8, 2021 at 15:46

    Hello,

    The problem is caused by your custom CSS code – https://prnt.sc/1vb7st3 https://prnt.sc/1vb7u0e Change or delete the code

    Regards

    #304982 Copied In reply to: Checkout page footer
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    October 8, 2021 at 15:41

    Hello,

    You’re welcome. Have a nice day!

    Regards

    #304979 Copied In reply to: product sorting and display
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    October 8, 2021 at 15:14

    Hello,

    Could you provide URL of the product and temporary wp-admin access?

    Regards

    #304974 Copied In reply to: font size H1 H2 H3 H4 below where I create item can you help me where
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    October 8, 2021 at 14:27

    Hello,

    If you have 2 logos on your site it means that you copied header.php file from the previous parent theme version to the child theme. Edit the child theme header.php file, compare it with the existing parent theme header.php, and add the necessary changes that we did in the latest version.
    Let us know if this solve the problem with the sticky header too

    Regards

    #304961 Copied In reply to: Header problems after latest theme update
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    October 8, 2021 at 14:23

    Hello,

    Thanks for the reply. Provide temporary FTP access also. If you do not know how to create FTP contact with your hosting provider, they will help you.

    Regards

    #304960 Copied In reply to: Single Product Gallery (section 2) no longer sticky when switch tabs
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    October 8, 2021 at 14:14

    Hello,

    Sorry for the delay in answering.
    Add this code in Theme Options > Theme custom CSS:

    .vc_tta.vc_general .vc_tta-tab>a {
    padding: 5px 7px!important;
}

    Regards

    #304958 Copied In reply to: Cannot Change The Border Colour of the Colomn and Row
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    October 8, 2021 at 14:09

    Hello,

    Thanks for using our theme.
    Don’t edit imported demo products but create your own. It looks that imported products did not update prices in the DB after import and it caused the mentioned issue.

    Regards

    #304957 Copied In reply to: Filter by price wrong filtration
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    October 8, 2021 at 13:56

    Hello,

    Clear cache and check now. I’ve disabled Masonry in Theme Options > WooCommerce > Shop > Shop page layout

    Regards

    #304956 Copied In reply to: All products don’t show in category page
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    October 8, 2021 at 13:05

    Hello,

    Use Clear cache Chrome extension https://chrome.google.com/webstore/detail/clear-cache/cppjkneekbjaeellbfkmgnhonkkjfpdn/RK%3D2/RS%3DzwqaryCReNAACSfd_oYYPpX0_tw- to clear the browser cache if you use Chrome. Also, disable cache plugin if the site is under development. You’ll be able to enable the cache plugin once you finish. I check the site and see that your settings wors fine, for example, the price color – https://prnt.sc/1vao5nt

    Regards

    #304952 Copied In reply to: Changes are updating in Elementor editor but not in live website
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    October 8, 2021 at 12:16

    Hello,

    Use SEO plugin to add the necessary OG image and OG description for your pages, posts, products. Try for example Yoast SEO plugin.
    Don’t forget to clean the FB cache for the posts you already shared https://developers.facebook.com/tools/debug/sharing/

    Regards

    #304946 Copied In reply to: Xstore.8theme.com reference in home page?
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    October 8, 2021 at 11:01

    Yes, you will be able to disable and delete the Loco plugin.

    Regards

    #304942 Copied In reply to: translate pages
  • 1 2 3 … 1,020 1,021 1,022 … 2,273 2,274 2,275
    Viewing 30,630 results - 30,601 through 30,630 (of 68,231 total)
Viewing 30 posts - 30,601 through 30,630 (of 68,231 total)
1 2 3 … 1,020 1,021 1,022 … 2,273 2,274 2,275

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