You just need to click here https://prnt.sc/1vkvx9b “Edit with Elementor” button, then delete old content and add a new one using Elementor https://prnt.sc/1vkw3qk , do not enable WPBakery plugin.
It looks like the Description of products was created using WPBakery, but this plugin is not activated on your site now. Edit Products using Elementor, delete old description and create a new one using Elementor only.
Theme Options > WooCommerce > Shop > Catalog mode > Just Catalog > On, Permission Restrictions Just For and Hide Price
Regards
Rose Tyler
Support staff
October 10, 2021 at 13:06
You’re welcome!
Regards
Rose Tyler
Support staff
October 10, 2021 at 13:06
Hello,
Thanks for using our theme.
Could you provide temporary wp-admin access via the Private Content area?
Regards
Rose Tyler
Support staff
October 10, 2021 at 10:04
Hello,
Edit static block that contains the banner using Elementor > change font size of texts depends on device, for example – https://prnt.sc/1vjwqqk
Regards
Rose Tyler
Support staff
October 10, 2021 at 07:48
Hello,
Dashboard > Plugins > disable XStore AMP plugin
Regards
Rose Tyler
Support staff
October 10, 2021 at 07:46
Hello,
Theme Options > Mobiel panel > Enable Mobile Panel > On. Delete all default elements and add new ones from scratch.
Regards
Rose Tyler
Support staff
October 10, 2021 at 07:39
Hello,
Clear cache and check now.
Also, we would recommend using a graphics editor and prepare product images (make them the same size) before uploading images to your media gallery.
Regards
Rose Tyler
Support staff
October 10, 2021 at 07:33
Hello,
I find that sometimes the page will load with the slide in the middle or it will not – it needs to ALWAYS load in the middle.
– this is a problem of slider and stretch row option, independently of the theme. Here is reply from the Slider plugin authors – “Can you enable the “Observe Wrapper Container” for all your sliders under the Module General Options -> General -> Browser behaviour section and then check again after deleting your browser’s cache.”
If this is another problem, describe it in more detail for a better understanding, please.
Regards
Rose Tyler
Support staff
October 10, 2021 at 07:30
Hello,
Could you provide screenshots for a better understanding? Use Gayzo or Lightshot screenshot tools to make and share screenshots.
There is a problem of slider and stretch row option, independently of the theme. Here is reply from the Slider plugin authors – “Can you enable the “Observe Wrapper Container” for all your sliders under the Module General Options -> General -> Browser behaviour section and then check again after deleting your browser’s cache.”
Regards
Rose Tyler
Support staff
October 9, 2021 at 15:28
Hello,
We’ve checked your site on a few different devices, it works fine. Please clear the cache of mobile browsers on your devices.
Regards
Rose Tyler
Support staff
October 9, 2021 at 15:24
Hello,
1/ Describe the problem in more detail. Provide temporary wp-admin and FTP access, please.
2/ What exactly plugin? Please note that we do not give a guaranty for full theme compatibility with all existing 3rd party plugins. Sometimes, not always, you need additionally customize the theme or plugin to make them work together. Unfortunately, it’s not possible for the author to make the theme compatible with all the existing plugins and additional customization is outside the scope of our support.
Regards
Rose Tyler
Support staff
October 9, 2021 at 15:17
Hello,
Thanks for the reply. Our technicians will be back to work after the weekend.
Please be patient.
Regards
Rose Tyler
Support staff
October 9, 2021 at 15:15
Hello,
Do you mean Theme Options > Speed optimization > Image Loading Type > Lazy?
Could you provide temporary wp-admin and FTP access?
Submit your request here – https://www.8theme.com/taskboard/ If this request takes votes also from other customers then our developers will implement this.
As a workaround, create a static block with the desired content, Appearance > Widgets > create a custom area, add the block, and then use Widget element in the Header Builder.
Regards
Rose Tyler
Support staff
October 9, 2021 at 12:46
Hello,
Thanks for the reply. Our technicians will continue to work on it after the weekend. Please be patient.
We did nothing that may cause a new problem. Have you installed an addition plugin or change settings somewhere? Try to remember what was done before.
There is still cache on your site – https://prnt.sc/1vezwox
Try to disable all the third-party plugins (including cache plugins), that do not come bundled with XStore https://www.8theme.com/documentation/xstore/plugins/included-plugins/ , clear cache of browser, and check then. Maybe one of the additional plugins is a reason for the problem.
If the problem is independent of plugins, provide temporary FTP access, so I can pass the problem to our technicians team.
we’re still having the same issues with glitches around making design changes in Elementor and trying to save it but not seeing the results reflected in the live website.
