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Topic: Filters not Working - by TopMarchi

TopMarchi

Participant

October 7, 2021 9:46 am

The filters are not working (price/color/rating in left menu). Please let me know how to fix this.
Site URL: hidden
Theme version: 8.0.7
WooCommerce version: 5.7.1

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Rose Tyler

Support staff

October 7, 2021 9:51 am

Hello,

Your site is under maintenance mode, so we can’t check it.
Try to disable all the third-party plugins (including cache plugins), that do not come bundled with XStore https://xstore.helpscoutdocs.com/article/36-included-plugins , clear cache of browser, and check then. Maybe one of the additional plugins is a reason for the problem.
If the problem is independent of plugins, provide temporary wp-admin and FTP access, so we can take a closer look.

Regards

#304853 copied to clipboard

TopMarchi

Participant

October 7, 2021 11:14 am

The site will be multilingual and we work with a dropshipping company that uploads the products automatically through their plugin. I don’t know where the problem might be…

#304860 copied to clipboard

Olga Barlow

Support staff

October 7, 2021 1:15 pm

Hello,

Provide us with WP Dashboard and FTP access to your site, please.
We’ll take a closer look at your issue.

Regards

#304883 copied to clipboard

TopMarchi

Participant

October 7, 2021 1:46 pm

Here is the information you requested.

Content is visible for topic creator and
support staff only.

#304888 copied to clipboard

Olga Barlow

Support staff

October 8, 2021 2:35 pm

Hello,

Check filters now, please.

Regards

#304962 copied to clipboard

Tagged: filters, not working, seo friendly, themes, woocommerce, wordpress

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