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Filters not Working - by TopMarchi - on WordPress WooCommerce support

This topic has 6 replies, 3 voices, and was last updated 2 years, 6 months ago ago by Olga Barlow

TopMarchi

Participant

October 7, 2021 at 09:46

The filters are not working (price/color/rating in left menu). Please let me know how to fix this.

#304852 Copied Theme version: 8.0.7 WooCommerce version: 5.7.1

5 Answers

Rose Tyler

Support staff

October 7, 2021 at 09:51

Hello,

Your site is under maintenance mode, so we can’t check it.
Try to disable all the third-party plugins (including cache plugins), that do not come bundled with XStore https://xstore.helpscoutdocs.com/article/36-included-plugins , clear cache of browser, and check then. Maybe one of the additional plugins is a reason for the problem.
If the problem is independent of plugins, provide temporary wp-admin and FTP access, so we can take a closer look.

Regards

#304853 Copied

TopMarchi

Participant

October 7, 2021 at 11:14

The site will be multilingual and we work with a dropshipping company that uploads the products automatically through their plugin. I don’t know where the problem might be…

#304860 Copied

Olga Barlow

Support staff

October 7, 2021 at 13:15

Hello,

Provide us with WP Dashboard and FTP access to your site, please.
We’ll take a closer look at your issue.

Regards

#304883 Copied

TopMarchi

Participant

October 7, 2021 at 13:46

Here is the information you requested.

Please contact administrator
for this information.

#304888 Copied

Olga Barlow

Support staff

October 8, 2021 at 14:35

Hello,

Check filters now, please.

Regards

#304962 Copied
Tagged: filters, not working, seo friendly, themes, woocommerce, wordpress
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