Forum Replies Created

Viewing 30 posts - 4,861 through 4,890 (of 11,542 total)
  • Avatar: Robert Hall
    Robert Hall
    Participant
    September 15, 2015 at 13:30

    Hello,

    Please try to import demo template now.

    Regards,
    Robert Hall.

    Avatar: Robert Hall
    Robert Hall
    Participant
    September 15, 2015 at 12:58

    Hello,

    Please update theme to the latest version and check this issue.
    Don’t forget to make backup of the site before update.
    Here is video tutorial how to update theme:
    https://www.youtube.com/watch?v=KdWESIIPU1k

    Regards,
    Robert Hall.

    Avatar: Robert Hall
    Robert Hall
    Participant
    September 15, 2015 at 12:56

    Hello @lionvictoria,

    Please provide us with FTP credentials in Private Content.

    Regards,
    Robert Hall.

    Avatar: Robert Hall
    Robert Hall
    Participant
    September 15, 2015 at 12:55

    Hello,

    I’ve selected ‘Slideshow-auto’ in Dashboard->Revolution Slider->Slider Settings. Please check.

    Regards,
    Robert Hall.

    Avatar: Robert Hall
    Robert Hall
    Participant
    September 15, 2015 at 11:55

    Hello,

    As I see you didn’t select Slider for Home Page->Page Setting.
    Please see screenshot: http://prntscr.com/8gk3e8

    Regards,
    Robert Hall.

    Avatar: Robert Hall
    Robert Hall
    Participant
    September 15, 2015 at 11:52

    Hello,

    As I see this problem persist in Child Theme only. When I activated default Royal theme (2.1) it works perfect.

    Please check your customization of the Child theme.

    Regards,
    Robert Hall.

    Avatar: Robert Hall
    Robert Hall
    Participant
    September 15, 2015 at 11:49

    Hello,

    There is a problem in import.php file. This will be fixed in the next theme update.

    Please try to import now.

    Regards,
    Robert Hall.

    Avatar: Robert Hall
    Robert Hall
    Participant
    September 15, 2015 at 11:47

    Hello,

    Try to add the following code in custom css

    .top-bar .languages-area{
    width:250px;
    }

    Here is a video tutorial how to create custom.css: https://www.youtube.com/watch?v=Qok2zRedRMY&feature=youtu.be.

    Regards,
    Robert Hall.

    Avatar: Robert Hall
    Robert Hall
    Participant
    September 15, 2015 at 11:44

    Hello,

    You forgot to provide us with credentials in Private Content.

    Regards,
    Robert Hall.

    Avatar: Robert Hall
    Robert Hall
    Participant
    September 15, 2015 at 11:32

    Hello,

    Please provide us with wp-admin and FTP credentials in Private Content.

    Regards,
    Robert Hall.

    Avatar: Robert Hall
    Robert Hall
    Participant
    September 15, 2015 at 10:57

    Hello,

    Please clean cache and check this. Also see screenshot: http://prntscr.com/8gjmke

    Regards,
    Robert Hall.

    Avatar: Robert Hall
    Robert Hall
    Participant
    September 15, 2015 at 10:43

    Hello,

    You can create Static Block with ‘Mega Search Form’ element and add it to ‘Place in header top bar’ sidebar in Appearance->Widgets.

    Regards,
    Robert Hall.

    Avatar: Robert Hall
    Robert Hall
    Participant
    September 15, 2015 at 10:39

    Hello,

    You’re welcome!

    Regards,
    Robert Hall.

    Avatar: Robert Hall
    Robert Hall
    Participant
    September 15, 2015 at 09:37

    Hello,

    First try to add code that Jack Richardson provided above.

    For the future. You’re using old theme. Please update to the latest.
    Don’t forget to make backup of the site before update.
    Here is video tutorial how to update theme:
    https://www.youtube.com/watch?v=KdWESIIPU1k
    The video tutorial is for Legenda theme, but the process is identical.

    Also you can download the latest plugins versions at this link https://www.8theme.com/download-plugins/ ,
    enter your purchase code of the theme to get the plugins.

    Regards,
    Robert Hall.

    Avatar: Robert Hall
    Robert Hall
    Participant
    September 15, 2015 at 09:29

    Hello,

    Please provide us with screenshot for our better understanding and highlight what exactly you mean.

    Regards,
    Robert Hall.

    Avatar: Robert Hall
    Robert Hall
    Participant
    September 15, 2015 at 08:31

    Hello,

    To make slider visible on Home Page navigate to Dashboard->Revolution Slider->Slider Settings then click on ‘Slidershow-auto’ and save settings.

    Regards,
    Robert Hall.

    Avatar: Robert Hall
    Robert Hall
    Participant
    September 15, 2015 at 07:29

    Hello,

    Navigate to Dashboard->Theme Options->Promo Popup->Popup background.

    Regards,
    Robert Hall.

    Avatar: Robert Hall
    Robert Hall
    Participant
    September 15, 2015 at 07:26

    Hello,

    Please try to import demo templates now.

    Regards,
    Robert Hall.

    Avatar: Robert Hall
    Robert Hall
    Participant
    September 15, 2015 at 07:25

    Hello,

    You can use this code in Global Custom CSS.

    .menu-icon:before{
        color: #D81010;
    }

    Regards,
    Robert Hall.

    Avatar: Robert Hall
    Robert Hall
    Participant
    September 15, 2015 at 07:23

    Hello,

    Sorry, but we don’t have such feature in our theme. You can do this manually only.

    Regards,
    Robert Hall.

    Avatar: Robert Hall
    Robert Hall
    Participant
    September 15, 2015 at 07:19

    Hello,

    Please clean all cache and check this issue.

    Regards,
    Robert Hall.

    Avatar: Robert Hall
    Robert Hall
    Participant
    September 15, 2015 at 07:18

    Hello @moorhouse,

    You’re welcome!

    Regards,
    Robert Hall.

    Avatar: Robert Hall
    Robert Hall
    Participant
    September 15, 2015 at 07:17

    Hello,

    As I see Chat Console is disappearing in mobile device. http://prntscr.com/8gi276
    Please clean cache and check.

    Regards,
    Robert Hall.

    Avatar: Robert Hall
    Robert Hall
    Participant
    September 14, 2015 at 21:52

    Hello,

    Please provide us with wp-admin access in Private Content.

    Regards,
    Robert Hall.

    Avatar: Robert Hall
    Robert Hall
    Participant
    September 14, 2015 at 21:41

    Hello,

    You’re welcome!

    Regards,
    Robert Hall.

    Avatar: Robert Hall
    Robert Hall
    Participant
    September 14, 2015 at 21:41

    Hello,

    Try to use this code in custom css for desktop.

    .payment_methods input[type="radio"]{
        top: 22px;
    }

    Regards,
    Robert Hall.

    Avatar: Robert Hall
    Robert Hall
    Participant
    September 14, 2015 at 21:32

    Hello,

    We’ve fixed this issue. Please check it.

    Regards,
    Robert Hall.

    Avatar: Robert Hall
    Robert Hall
    Participant
    September 14, 2015 at 21:22

    Hello,

    You need increase value of the memory_limit to 128 MB.
    Please ask your host to do this.

    Regards,
    Robert Hall.

    Avatar: Robert Hall
    Robert Hall
    Participant
    September 14, 2015 at 21:16

    Hello,

    You’re welcome!

    Regards,
    Robert Hall.

    Avatar: Robert Hall
    Robert Hall
    Participant
    September 14, 2015 at 20:34

    Hello,

    You’re welcome!

    Regards,
    Robert Hall.

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Viewing 30 posts - 4,861 through 4,890 (of 11,542 total)
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