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  plush

  Participant

  September 15, 2015 4:53 am

  I have disabled chat console for mobile devices, however just recently I’ve noticed the chat console popping up under mobile devices even though its disabled. Can you fix this? Thank you.

  Site URL: hidden

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  Jack Richardson

  Support staff

  September 15, 2015 6:47 am

  Hello,

  Please add this code in Custom CSS for mobile:

  #sc_chat_box {
     display: none;
  }

  Best regards,
  Jack Richardson.

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  plush

  Participant

  September 15, 2015 7:14 am

  It still pops up on mobile after adding the code?

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  Robert Hall

  Support staff

  September 15, 2015 7:17 am

  Hello,

  As I see Chat Console is disappearing in mobile device. http://prntscr.com/8gi276
  Please clean cache and check.

  Regards,
  Robert Hall.

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  plush

  Participant

  September 15, 2015 7:37 am

  That worked. Thank you.

  Do you guys have a recommendation as far as what cache to use for this theme: wp super cache or w3 total cache?

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  Stan Russell

  Participant

  September 15, 2015 10:29 am

  Hello plush,

  we recommend you to use ‘W3 Total Cache’ plugin.

  Regards,
  Stan Russell.

  #86939 copied to clipboard

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  plush

  Participant

  September 15, 2015 5:11 pm

  I see I will switch over to W3 Total Cache. Thank you for the recommendation.

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  Eva Kemp

  Support staff

  September 15, 2015 5:23 pm

  Hello,

  You’re welcome.

  Regards,
  Eva Kemp.

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