Hello,

I don’t see fatal error. Have you sorted out?

Regards

Hello,

You have the border around slider because you set it in slider settings http://prntscr.com/ccsyk7
Check slider now.

Regards

Hello,

First of all, Live chat that came bundled with Royal theme is different from one that you can see on our site. Live chat on XStore support forum page and XStore demo is for support purposes of XStore theme and it’s not included in theme package. If you like it you may install it as third-party extension, here is official site https://www.intercom.io/

Regards

Hello,

Please, wait for theme update, it will be fixed. Theme update should be available within next few days.
Thank you for your understanding.

Regards

Hello,

Oh, I see. Change z-index to 1 instead of 10.

Regards

Hello,

Could you provide screenshot, because I don’t see described problem.

Regards

Hello,

You are welcome. Yes, Post Grid element and grid templates are very useful options. Feel free to ask if you need any other help.

Regards

Hello,

Add the following code in Theme Options > Styling > Custom CSS
.payment_methods label img {max-width: 35px;}

Regards

Hello,

Homer image is image that appears above the main image, that’s why we recommend to use images with the same size to avoid problem with incorrect displaying. You have displayed additional information at the top of main image block “Available on back-order”, that moves the main image to the bottom of block. Hover image is still at the top of the block. To fix issue you have you may add the following code in Theme Options > Styling > Custom CSS

.content-product .product-image-wrapper.hover-effect-swap .image-swap {bottom: 0;}

We would recommend to use child theme if you need to change any template files. If you change theme files without child theme then you woun’t be able to update the to latest version and it will cause problems in future.

That’s why if you changed any files, please, install child theme and move all the changed files in child theme.

Regards

Hello,

Provide, please, FTP access. We’ll check what can cause this problem.

Regards

Hello,

Please, give temporary admin permissions for our user, because we can’t check the backend of your site and all the necessary settings.

Regards

Hello,

We have fixed array. At present blog VC element has such design: first item – big image, and 2 columns grid after that http://prntscr.com/cc4znt We plan to improve this element in next theme updates and add ability to select default grid layout etc.

If you want to display grid of posts I would recommend you to choose Posts Grid or Masonry Grid VC element. There you’ll be able to choose the type of pagination and posts design http://prntscr.com/cc52go . I have created 8theme Posts grid template, similar to our blog style http://prntscr.com/cc520c
You may also edit it if you want to change something.

Regards

Hello,

I have replaced Visual Composer element “Button” by Ultimate Addons element “Advanced button”. Don’t know why but VC button seems made the problem.

I used credentials you provided in one of the previous topics.

Regards

Hello,

What version of XStore theme do you use? In case theme version is less than 1.8, please, update theme. If you are using the latest version of our theme but still have this issue, please, provide admin panel and FTP access to your site in Private Content area and we’ll check.
Regards

Hello,

Take my apologies for this inconvenience. Could you provide FTP access and we’ll fix it in no time?

Regards