Return to previous page

Woocommerce order goes to pending payment instead of paid!

This topic has 3 replies, 2 voices, and was last updated 7 years, 7 months ago ago by Olga Barlow

Rob Snijders

Participant

August 31, 2016 at 02:07

I am desperate. After a payment is one in the shop ( virtual product), the order stays on pending payment instead of paid!? So no mail to shopkeeper to notice a new order and no mail+invoice with download link to customer after pay. Had the shop working but after simple adjustments this happens over and over…

broken website is:
http://blu.klanten-letigre.nl/shop/

still working website is:
http://userultra.klanten-webdesign-holland.nl/shop/

Please can you advise me where it goes wrong?
Both sites where made from the same basic backup by UpdraftPlus.

Hope to hear from you soon.
Thanks.

Please, contact administrator
for this information.

#138378 Copied Theme version: 1.9 WooCommerce version: 2.6.4

2 Answers

Rob Snijders

Participant

August 31, 2016 at 02:16

Forgot paypal sandbox account. See private…

Please, contact administrator
for this information.

#138379 Copied

Olga Barlow

Support staff

August 31, 2016 at 09:25

Hello,

We are able to provide support only for issues related strictly to our theme. That’s why you need to check if the problem is related to our theme only or to WooCommerce settings.

Install and activate official WooCommerce theme – Storefront. Then check if you have this problem. In case the problem persists with our theme only provide admin panel and FTP access. In case you have the same problem with official WooCommerce theme then check the WooCommerce settings or contact with WooCommerce support.

Regards

#138409 Copied
Tagged: order, paid, payment, pending, template, woocommerce, wordpress
Viewing 3 results - 1 through 3 (of 3 total)