Forum Replies Created

Viewing 30 posts - 28,891 through 28,920 (of 30,391 total)
  • Avatar: Olga Barlow
    Olga Barlow
    Participant
    October 19, 2016 at 11:20

    Hello,

    You did not answer if you want to show breadcrumbs area or not.
    If you want to show http://prntscr.com/cw68ap use these settings http://prntscr.com/cw68h5
    If you don’t want like this http://prntscr.com/cw684e use the following http://prntscr.com/cw67bp

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    October 19, 2016 at 09:52

    Hello,

    Thank you for using our theme!
    We’ll keep you in touch.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    October 19, 2016 at 09:06

    Hello,

    Have you read the post that I provided?
    Seems you don’t understand my answer. I told you that WooCommerce doesn’t have option in admin panel to send invoice automatically http://prntscr.com/cw51jr you can send them only manually when you check the order ( http://prntscr.com/cw53rd )
    You can try solution described in the post or use special plugins.

    Also, post your credentials ONLY in Privat Content area! Otherwise, all the users will see them.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    October 19, 2016 at 08:48

    Hello,

    I’m sorry but how can we find the reason of your issue if we can’t disable plugins? Especially if problem is caused by third-party plugins. When you provide admin panel details you should understand that we’ll be looking for the reason of problem, will disable/enable plugins and theme to find out what is the problem. If this is not acceptable for you then you need to provide full site archive and DB, so we’ll be able to install a total copy of your site and find problem. But this way is longer.

    500 error appears when Loco Translate and JCH Optimize Pro are enabled. Contact plugin developers to sort out this issue.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    October 19, 2016 at 08:38

    Hello,

    500 error appears when Loco Translate and JCH Optimize Pro are enabled. Contact plugin developers to sort out this issue.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    October 19, 2016 at 08:17

    Hello,

    Please, provide temporary admin panel and FTP access. Also, we will also have to install previous version 2.4 to test. That’s why, please, backup your files.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    October 19, 2016 at 08:13

    Hello,

    We have fixed the problems, check, please.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    October 18, 2016 at 18:33

    Hello,

    I understand you but we are able to provide support for issues related strictly to our theme. Questions related to WP or WooCommerce plugin settings are out of the scope of our support.

    There is no option to send invoices automatically
    Anyway, I found this post http://bassjobsen.weblogs.fm/send-invoice-automatically-woocommerce-2-x/ check it and maybe that solution will work for you. If not then you may look for additional plugin that will suit your needs.

    Here is the community forum for WooCommerce plugin created by WooThemes https://wordpress.org/support/plugin/woocommerce

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    October 18, 2016 at 18:17

    Hello,

    We did not test the compatibility of our theme with this plugin and we can’t guarantee compatibility of our theme with all the available plugins. Very likely problem caused by merging or minifying all the scripts and it gives the error. Please, use the plugins that are compatible with our theme to speed up the site.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    October 18, 2016 at 18:11

    Hello,

    We are using FontAwesome icons. If you want to replace Facebook icon add the following code in custom CSS
    .fa-facebook-f:before, .fa-facebook:before {content: "\f09a";} Where content is code of icon.
    For the twitter, instagram etc

    .fa-twitter:before {content: "\f099";}
    .fa-instagram:before {content: "\f16d";}

    etc

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    October 18, 2016 at 18:04

    Hello,

    Look, we just disabled third-party plugins, it can’t break your site! Besides to change everything back you just need to enable plugins!

    I checked the plugins you are using and see that 500 error on fronend gives JCH Optimize Pro plugin. I have disabled it and everything works fine. If you want to speed up your site you may use W3 Total cache plugin, Autoptimize plugin, read more here https://www.8theme.com/topic/fixing-pagespeed-issues-once-and-for-all-could-apply-to-all-8themes-themes/

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    October 18, 2016 at 17:31

    Hello,

    Yes, I think it would be better if you can provide me temporary admin panel access to your site in Private Content area.

    Also, tell me if you want to show breadcrumbs or not?

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    October 18, 2016 at 16:22

    Hello,

    As I can see at present your breadcrumbs are hidden by header.
    You need to go to Theme Options > General > Breadcrumbs and change padding-top to 23em or if you don’t want to show them then set Title font-size to 0px and padding-bottom to 7em.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    October 18, 2016 at 15:57

    Hello,

    You did not choose Blog page. It caused your problem. Check your category now.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    October 18, 2016 at 15:51

    Hello,

    We have disabled third-party plugins except those that came bundled with our theme and don’t see problems. You may enable third-party plugins one by one to find out wich one could be the reason of your issue.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    October 18, 2016 at 15:43

    Hello,

    This is either thumbnails or tabs. Check them in Navigation section and disable.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    October 18, 2016 at 15:40

    Next version will include this fix.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    October 18, 2016 at 15:39

    You may choose no 2 , enable fixed image option and enable slider for gallery images option. Then everything will look better. Anyway, you may try and check.

    Update theme to version 2.5 before switching options because some issues with them were fixed.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    October 18, 2016 at 15:35

    Hello,

    You are welcome!

    Yes, you can control all the elements at Navigation tab http://prntscr.com/cvu8b0

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    October 18, 2016 at 15:32

    Hello,

    Our theme includes only Subscription plugin. If you need booking system with calendar you need to look for additional plugin to implement it.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    October 18, 2016 at 15:13

    Hello,

    Go to Theme Options > Header Settings > disable option Header overlaps the content.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    October 18, 2016 at 15:07

    Hello,

    Unfortunately, at present, we don’t have such element as default blog grid. I sent your request to our developers’ team and probably we’ll add such element in one of the next updates.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    October 18, 2016 at 15:04

    Hello,

    Child theme archive you can find in theme package and you just need to copy all the changed files, styles and functions into child theme.

    I have sent you version 2.3 to your email.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    October 18, 2016 at 14:58

    Hello,

    Unfortunately it does not work now. We’ll fix it in next theme update.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    October 18, 2016 at 14:48

    You are welcome!

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    October 18, 2016 at 14:48

    Hello,

    Could you, please, provide screenshot of your problem and screenshot of Styling > Content section of your theme options?
    Or would be better if you can provide temporary admin panel access.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    October 18, 2016 at 14:43

    P.S. Version 2.5 of our theme is available on TF, you may update theme to be up to date.
    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    October 18, 2016 at 14:39

    Hello,

    Check now http://prntscr.com/cvtgin
    If you want to change the first slide http://prntscr.com/cvtgu2

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    October 18, 2016 at 14:17

    Hello,

    I see. I’ll ask our developers and then contact you.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    October 18, 2016 at 13:39

    Hello,

    Unfortunately, if you use 5 type of product page layout image column should be higher than description or variations column. In another case, you’ll have such issue and there is no way to avoid this problem. You may switch to 6 type of product page layout. Then your center image won’t be fixed and this problem disappears.

    Regards

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Viewing 30 posts - 28,891 through 28,920 (of 30,391 total)
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