Forum Replies Created

Viewing 30 posts - 28,921 through 28,950 (of 30,337 total)
  • Avatar: Olga Barlow
    Olga Barlow
    Participant
    October 14, 2016 at 17:00

    Hello,

    I see white page only. Could you, please, make sure that you provided correct link to your site.
    Would be goo if you can provide also temporary admin panel access to your site in Private Content area.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    October 14, 2016 at 16:33

    Hello,

    You can find solution in WooCommerce Documentation https://docs.woocommerce.com/document/editing-product-data-tabs/

    Do all the changes in child theme. Child theme archive you can find in theme package.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    October 14, 2016 at 16:32

    Hello,

    Yes, you are right, user should have option to change the texts that’s why we create translation files https://www.8theme.com/demo/docs/xstore/#translation
    You need to install Loco Translate plugin, and create translation, for example xstore-en_GB.po/.mo if you have UK localization or xstore-en_US.po/.mo if US. And then you’ll be able to change all the strings that our theme has.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    October 14, 2016 at 14:58

    Hello,

    Featured Image is not supposed to have any caption. You may search on WordPress forum to find some solution, for example: https://wordpress.org/support/topic/woocommerce-display-image-captions-in-single-product-thumbnail-display and try to implement it by additional customization.

    If you don’t have necessary skills you can submit customization request to our customization team https://www.8theme.com/customization-services/

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    October 14, 2016 at 14:32

    Hello,

    Provide link to your site, please. Very likely it’s related to your image size. You have small image sizes and they are just resized to image block size.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    October 14, 2016 at 07:39

    Hello,

    Check you site now.
    We have added correct classes into plugin settings http://prntscr.com/ctn61c
    And also custom CSS style

    .content-product .product-content-image img {
    opacity: 1!important;
    }

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    October 14, 2016 at 07:23

    Hello,

    You can change the size of images in WooCommerce > Settings > Products > Display > WooCommerce Images Size, don’t forget to regenerate thumbnails after that.

    Here you can find instructions from WooCommerce how to choose correct dimensions https://docs.woocommerce.com/document/using-the-appropriate-product-image-dimensions/

    Let me know if after that you still have a problem. Then provide temporary admin panel access.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    October 13, 2016 at 13:42

    Hello,

    We’ll fix this issue in next theme update. Follow us on ThemeForest.
    Sorry for this inconvenience.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    October 13, 2016 at 13:14

    Hello,

    Yes, you get this error because our theme includes registration via Facebook too. Provide me temporary admin panel and FTP access, we’ll check if we could add compatibility with that third-party plugin.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    October 13, 2016 at 13:05

    Hello,

    You have changed the color of top bar and it caused your issue for mobile version. Add the following code in custom CSS:

    @media only screen and (max-width: 992px) {    
    .header-wrapper.header-center2 .shopping-cart-widget {
        color: #1a1a1a;
      }
      .header-wrapper.header-center2 .shopping-cart-widget .cart-bag {
        border-color: #1a1a1a;
      }
      .header-wrapper.header-center2 .shopping-cart-widget .cart-bag:before {
        border-color: #1a1a1a;
      }
      .header-wrapper.header-center2 .shopping-cart-widget .badge-number {
        color: #1a1a1a;
      }
      .header-wrapper.header-center2 .navbar-header .et-wishlist-widget a {
        color: #1a1a1a;
      }
      .header-wrapper.header-center2 .navbar-toggle .icon-bar {
        background: #1a1a1a;
      }
    .header-color-white .navbar-header .shopping-container.ico-design-1.ico-bg-no .badge-number {
        color: #1a1a1a !important;
    }
    }

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    October 13, 2016 at 11:12

    Hello,

    If you are logged out you don’t see the drop-down menu.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    October 13, 2016 at 11:10

    Hello,

    I’m glad that you sorted out. Feel free to contact us if you need any other help.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    October 13, 2016 at 11:10

    Hello,

    Very likely you are trying to activate one of the included plugins. You don’t need this. Read more in theme documentation.

    https://www.8theme.com/demo/docs/xstore/#plugins_34_activation_and_purchase_codes

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    October 13, 2016 at 11:08

    Hello,

    You are welcome!
    Would be very grateful if you leave 5-stars rating and good comment for our theme https://themeforest.net/downloads

    Have a good day!

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    October 13, 2016 at 11:07

    Hello,

    As a rule, this issue related to server setting. You can install these plugins manually.
    Find plugins archives in xstore/theme/plugins/ extract them and copy extracted folder into wp-content/plugins folder on your server.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    October 13, 2016 at 11:01

    Hello, @FbyM2016,

    As I can see you have already change the bg image. Provide me, please, admin panel access, so I’ll be able to check what is the reason of wedding version import.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    October 13, 2016 at 10:50

    Hello,

    Go to Theme Options > Single Product Page > Ajax “Add To Cart” > set OFF . Product Addons plugin uses POST method and does not work with Ajax add to cart. Keep this option disabled if you want to use this plugin.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    October 13, 2016 at 09:53

    Hello,

    1) We don’t have any tracking options. WooCommerce plugin has only tracking form shortcode https://docs.woocommerce.com/document/woocommerce-shortcodes/ Use this shortcode to add tracking form.
    Users should know Order ID and billing email to track order https://www.8theme.com/demo/xstore/track-order-2/

    2) Go to WooCommerce > Settings > Account > Enable registration on My Account page.

    3) Unfortunately, that text is hard coded. Use child theme to add etheme_share_shortcode function (xstore/framework/shortcodes.php) into child theme functions.php and change that text.

    4) Read WooCommercce documentation, please, https://docs.woocommerce.com/document/local-pickup/

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    October 13, 2016 at 09:23

    Hello,

    Go to Appearance > Menus > create My account menu and check My Account in Theme locations http://prntscr.com/ct905v

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    October 13, 2016 at 08:02

    Hello,

    Great. Have a good day!

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    October 12, 2016 at 14:50

    P.S. Very nice site by the way!

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    October 12, 2016 at 14:45

    Hello,

    Our theme should not affect permalinks settings. Try to enable your type of permalinks and default theme. Do you have this issue?

    Reply back in case problem persists with our theme only.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    October 12, 2016 at 14:44

    Hello,

    1) wp-content/themes/xstore/headers/center.php
    2) It’s because you set site layout boxed http://prntscr.com/csxaop
    I have changed it to wide and now everything is ok. I have also change your custom styles for the footer and copyrights http://prntscr.com/csxfe5

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    October 12, 2016 at 14:17

    You are welcome.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    October 12, 2016 at 14:16

    Hello,

    Are you talking about backend or frontend. I don’t see problem on frontend http://prntscr.com/csx6d4

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    October 12, 2016 at 14:15

    Hello,

    To get hover effect you need to edit your product and add gallery images http://prntscr.com/csx49w First gallery image will be your hover image. Then go to Theme Options > E-Commerce > Product Page Layout > Hover Effect > Swap http://prntscr.com/csx4p8

    If you did this but still have the problem with hover image, reply back and provide temporary admin panel and FTP access to your site.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    October 12, 2016 at 14:09

    Hello,

    Check the credentials you provided. We got an error FEHLER: Ungültiger Benutzername.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    October 12, 2016 at 13:27

    Hello,

    1) Add the following code in Theme Options > Styling > Custom CSS

    .menu-wrapper .menu > li:hover .nav-sublist-dropdown {
        top: 55px !important;
    }

    2) Product attributes have default order on single product page. You may enable default woocommerce theme Storefront and check that dropdown has the same order. Try to search on WooCommerce forum, maybe you’ll find any solution there.
    3) Add the following code in custom css to add border
    .product .content-product {
    border: 1px solid #e6e6e6;
    padding: 20px;
    }
    4) These labels were made like images xstore/images/label2.png etc. We plan to change them in next version to add option for translation.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    October 12, 2016 at 11:01

    Hello,

    I see. Ok, we’ll fix it in next theme update.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    October 12, 2016 at 10:31

    Hello,

    You send me the wrong password, so I can’t check if this page is a simple page or Shop page.
    If this page is simple page then go to Pages > edit page > find VC custom CSS settings http://prntscr.com/csukgv and add the following code

    .category-grid .categories-mask {
        display: none;
    }

    This code will be applied to this page only.

    Regards

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Viewing 30 posts - 28,921 through 28,950 (of 30,337 total)
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