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Viewing 30 posts - 28,141 through 28,170 (of 30,337 total)
  • Avatar: Olga Barlow
    Olga Barlow
    Participant
    December 8, 2016 at 08:37

    Hello,

    Your source images are smaller than 450×450 http://prntscr.com/dgrv4w

    If you want to get changes either upload bigger images for your products or choose smaller dimensions for the catalog images.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    December 8, 2016 at 08:30

    Hello,

    Problem was in unclosed strong tag in short product description for this product https://bossamoda.com.au/shop/top/caught-out-bandage-ensemble/

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    December 8, 2016 at 08:23

    Hello,

    Are you talking about this drop-down http://prntscr.com/dgrr5e or about the option in Theme Options?

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    December 8, 2016 at 08:18

    Hello,

    1) Back up your translation files
    2) Go to Loco Translate > Themes > XStore > and synchronize your translation file http://prnt.sc/d96wrb

    Let me know if after that problem still persists.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    December 8, 2016 at 08:15

    Great. Do you have any other questions I can help you with?

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    December 7, 2016 at 19:26

    Hello,

    Read this topic, please, https://www.8theme.com/topic/api-request-call-error/

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    December 7, 2016 at 19:25

    Hello,

    In some way, because the first thumbnail is active by default in image gallery, but main image is different – featured image, so if you add the featured image in gallery it breaks the order of thumbnails gallery.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    December 7, 2016 at 19:21

    Hello, @hazwan,

    Provide, please, link to your site and screenshot of the block where you want to add max-height. I’ll check and send you the custom CSS.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    December 7, 2016 at 19:19

    Hello,

    Read this topic, please, https://www.8theme.com/topic/api-request-call-error/

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    December 7, 2016 at 19:16

    Hello,

    You can download the latest theme version in Downloads area of your TF account. To update plugin go to Plugins > deactivate and delete it. After that go to Appearance > Install Plugins and install XStore Core plugin.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    December 7, 2016 at 19:14

    Hello,

    You can create custom mobile menu in Appearance > Menus http://prntscr.com/dgk7ns and add some additional information as menu items. Also, you can use Mobile widget area (Appearance > Widgets) but it will appear below the mobile menu.

    If you need any other changes it’s possible only by additional customization.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    December 7, 2016 at 19:09

    You are welcome!

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    December 6, 2016 at 16:02

    Hello,

    Fixed, check, please.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    December 6, 2016 at 14:59

    Great. You are welcome!

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    December 6, 2016 at 14:49

    Hello,

    I see that we have some issue with these options if widget used in top bar. Let me know what size do you prefer and what color and I’ll send you the custom to change it.

    We’ll also fix this issue in next theme update.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    December 6, 2016 at 14:06

    Hello,

    1) You have removed the title for that page that was chosen as My Account page in WooCommerce settings. It caused your issue.

    2) WooCommerce > Settings > Account > Enable registration on My account page and here you have http://prntscr.com/dg0mur

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    December 6, 2016 at 13:35

    You did not have favicon and I had to upload favicon to check the problem.
    Use Customizer to change to favicon http://www.wpbeginner.com/wp-tutorials/how-to-add-a-favicon-to-your-wordpress-blog/

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    December 6, 2016 at 13:25

    Hello,

    Problem appears because you have disabled brand option in Theme Options http://prntscr.com/dg04s8 but Brands VC element was used on this page. I have removed the Brand VC element and everything works fine.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    December 6, 2016 at 13:17

    Hello,

    Copy etheme_cart_items function (xstore/framework/woo.php) in child theme functions.php and then you’ll be able to change the content of empty mini cart.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    December 6, 2016 at 12:28

    You are welcome!

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    December 6, 2016 at 11:58

    Hello,

    We’ll fix this issue in theme update.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    December 6, 2016 at 11:12

    Hello,

    If you want to use mailchimp styles like we have on our demo follow the instructions https://www.8theme.com/documentation/xstore/plugins/mail-chimp-form-custom-styles/

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    December 6, 2016 at 11:05

    You are welcome!
    I’m glad that my answer was helpful.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    December 6, 2016 at 11:03

    Hello,

    Provide also link to your WP Dashboard, please.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    December 6, 2016 at 10:53

    Hello,

    We got following response from the author”

    “After checking the site, I think that user is using “Send” display type:

    Can you please ask the user to switch this option to “Like” and see if that will work for him.

    Facebook seems to have replaced that “Send” button with “Share” and we need to update this functionality in our theme, so for now only “Like” is fully supported.”


    @identidade
    , let me know if this solution is ok for you.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    December 6, 2016 at 10:21

    Hello,

    Go to WooCommerce > Settings > Products > Display > and change the catalog image size http://prntscr.com/dfy5g1

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    December 6, 2016 at 10:16

    Hello,

    I have checked your site in Chrome and don’t see any problem http://prntscr.com/dfy2y7
    Could you, please, describe in details? Have you checked how your font looks here https://fonts.google.com/ ? Is it also blurred?

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    December 6, 2016 at 10:10

    Hello,

    At present, you are using version 2.3 http://prntscr.com/dfy1bu
    Please, update theme to version 3.1 and check if you still have this issue.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    December 6, 2016 at 10:05

    I have created the ticket about your bug. Waiting for the author reply. I’ll inform you once we get any response.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    December 6, 2016 at 09:24

    Hello,

    Very likely some element that you use on this page causes your issue.
    Could you, please, provide me temporary admin panel and FTP access in Private Content area? I’ll check what is the reason of your problem.

    Regards

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Viewing 30 posts - 28,141 through 28,170 (of 30,337 total)
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