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API request call error - by Walid - on WordPress WooCommerce support

This topic has 23 replies, 6 voices, and was last updated 7 years, 3 months ago ago by 8theme

Walid

Participant

November 28, 2016 at 21:34

Dear team,
I am using WP. I uploaded the theme successful, and when I want to activate the theme I got this error “API request call error”.
Any Help please?
Item Purchase Code:
in the private content

Please, contact administrator
for this information.

#147232 Copied Theme version: 3.0

22 Answers

wgz

Participant

November 28, 2016 at 22:43

It’s happening to me too.
I just bought XStore few hours ago.

Please, contact administrator
for this information.

#147238 Copied Theme version: XStore 3

8theme

Support staff

November 29, 2016 at 09:22

Hello,

Thank you for contacting our support.

Could you please send us your FTP access so we could troubleshot the problem?

Regards

#147264 Copied

Walid

Participant

November 29, 2016 at 09:30

Dear Serg,
Please find the ftp access in the private content.

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for this information.

#147266 Copied Theme version: 3.0

8theme

Support staff

November 29, 2016 at 09:32

Thank you. But we need your admin access also to see the activation error.

#147269 Copied

Walid

Participant

November 29, 2016 at 11:24

sent the credentials in the PV content.
as i told you it said only that “API….”
Hope you can solve it:)
Cheers

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for this information.

#147284 Copied

wgz

Participant

November 29, 2016 at 11:41

Here’s mine.
Thanks

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for this information.

#147286 Copied

wgz

Participant

November 29, 2016 at 15:52

Any news?

#147317 Copied

Olga Barlow

Support staff

November 29, 2016 at 17:23

Hello,

Thank you for the access you provided. We’ll inform you once find the reason and fix for the issue.

Regards

#147340 Copied

Walid

Participant

November 29, 2016 at 17:50

Dear olga,
in another similar topic, you asked the person to check these things:
“Check these abilities availability from your hosting:
1. http/https outgoing connects
2. 136.243.62.35 availability from your source ip address”

I use http, but intend to shift to https soon.
I can’t access the IP address provided. I got a 403 Forbidden message “You don’t have permission to access / on this server.”
Hope this mybe of help.
Yours ever,

#147346 Copied

wgz

Participant

November 29, 2016 at 21:42

Can you explain how we can check the availability of that ip address from our websites?
Because on the raw logs of what I think are the outgoing connections I have these: [see private content]

PS: This other person:
https://themeforest.net/item/xstore-responsive-woocommerce-theme/15780546/comments?page=19&filter=all#comment_14868123
has solve the problem?
He is on OVH like me. Could you ask him how did he do it?
Thanks you all.

Please, contact administrator
for this information.

#147386 Copied Theme version: XStore 3.1

8theme

Support staff

November 30, 2016 at 09:45

Hello,

Still working on your issue. Could you please ask your server providers to update OpenSSL system library to the 1.0 version and write us about the result?

Thank you

#147422 Copied

wgz

Participant

November 30, 2016 at 12:42

Yeahhh. With OpenSSL/1.0.1t it worked.
Thanks

#147451 Copied

Olga Barlow

Support staff

November 30, 2016 at 14:54

Hello,

Great. We are glad to hear that. Feel free to ask if you need any other help.

Regards

#147460 Copied

Walid

Participant

November 30, 2016 at 15:41

I sent a support ticket to them (OVH) and I am waiting for their answer.
P.S: I got an email saying that “We’d like to let you know that an update to your item XStore – Responsive WooCommerce Theme by 8theme is now available in your Downloads page.
Remember: you need to be logged in to download the update.”
is that a part of the issue?
Thank you.
Yours ever,

#147472 Copied

wgz

Participant

November 30, 2016 at 16:06

No walid, it is not. XStore 3.1 doesn’t fix that, at least it didn’t do it to me.
If you have an hosting plan at OVH, like I have, you should try this:
https://www.ovh.it/hosting/guides/g1999.web_hosting_configura_la_tua_versione_di_php_dal_tuo_spazio_cliente_ovh
(sorry it’s in italian, but images are explanatory)

and change it from Legacy to Stable.

#147477 Copied

Walid

Participant

November 30, 2016 at 18:56

Thank you WGZ 🙂
your solution solved the problem.
To Mods, so here is a solution if anyoen using OVH and gets that error.
But, look into that and see why the error happens.
Thank you.

#147500 Copied

wgz

Participant

November 30, 2016 at 18:58

Glad to help 😉

#147501 Copied

Olga Barlow

Support staff

December 1, 2016 at 17:35

Let me know if you need any assistance from our side.

Regards

#147608 Copied

michaelsliter

Participant

December 13, 2016 at 06:29

I’m running Xstore on a localhost setup (XAMPP) and I’m having issues activating my theme with the purchase code. When I attempt to activate, I get the following error:

“API request call error. Contact your server providers and ask to update OpenSSL system library to the 1.0 version.”

Can you please advise on how to activate while developing in a localhost environment? I’m currently running XAMPP v2.5. Thanks.

Please, contact administrator
for this information.

#148800 Copied Theme version: 3.2 WooCommerce version: 2.6.9
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