You can use the third-party plugin but we can’t guarantee compatibility with our theme. If you need any help with plugin usage you need to contact plugin author.
Regards
Olga Barlow
Participant
January 22, 2017 at 18:19
Hello,
Thank you for your report. We’ll fix it in next theme update.
Regards
Olga Barlow
Participant
January 22, 2017 at 16:35
Dear, danprihantoro,
To help you we need access to some options that are not available for the WP user that you created for us.
XStore theme has a list of required plugins and Redux Framework is one of them https://www.8theme.com/documentation/xstore/plugins/included-plugins/ . But this plugin gives error once we enable it, so we need to switch to default WP theme first but it’s not available in Appearance > Themes http://prntscr.com/dyv5br
Also, we need to Install required plugins but our WP user does not have option to install plugins.
Besides, I would ask you to disable cache plugin until we fix the issue with your installation.
Please, install default theme and enable it for the network, disable cache plugin. We want to solve the problem ASAP but these moments don’t allow us to make it fast.
Waiting for your reply and hope for your understanding.
If you made customization in child theme template files you won’t lose it after theme update.
Follow the steps bellow to update theme:
1) Do the backup of all your files and DB. Also, backup theme options: go to Theme Options > Import/Export > Options > copy data and save in txt file or download .json file.
2) You may use autoupdate (Dashboard > Updates) method or manual update (FTP method https://www.8theme.com/documentation/xstore/theme-installation/theme-update/ )
You can also provide admin panel and FTP access and we’ll update theme for you.
Regards
Olga Barlow
Participant
January 20, 2017 at 21:42
Hello,
I see the 500 error on your site http://prntscr.com/dy8eby and can’t check the issue. Please, let me know when you fix the problem so we’ll be able to help you with page import.
Regards
Olga Barlow
Participant
January 20, 2017 at 21:38
You are welcome!
Regards
Olga Barlow
Participant
January 20, 2017 at 21:37
Hello,
Seems you tried to activate theme for more than 1 project. According to Envato rules you can use 1 license for the 1 end project, we also allow to activate theme for the 1 dev domain.
In case you plan to use our theme for more than 1 domain you need to buy individual licence for every new project. For those who want to buy 5 and more licenses we have discount programm.
Please, let me know what is you main project site, you may post this info in Private Content area.
Regards
Olga Barlow
Participant
January 20, 2017 at 21:20
Hello,
Thank you for your report. We’ll fix it in our next update.
By the way, your site looks awesome! Good work!
Regards
Olga Barlow
Participant
January 20, 2017 at 21:03
Hello,
Go to Appearance > Widgets > check Mobile Sidebar widget area.
Regards
Olga Barlow
Participant
January 20, 2017 at 21:01
Hello,
Add the following code in Theme Options > Styling > Custom CSS
.header-simple .menu-wrapper .menu > li > a {padding: 1em 0.77em;}
Regards
Olga Barlow
Participant
January 20, 2017 at 20:51
Hello,
You can always find all the latest versions of all the included plugins here https://www.8theme.com/download-plugins/ and update plugin manually if you are using the old version.
Regards
Olga Barlow
Participant
January 20, 2017 at 20:49
You are welcome!
Regards
Olga Barlow
Participant
January 20, 2017 at 20:48
Hello,
All the available settings for the portfolio permalinks you can find in Settings > Permalinks.
Explain in details what do you mean by “create different versions of the portfolio template”?
Do you want to create different layouts for the different portfolio categories or you want to create templates for the portfolio projects? If you want to show different portfolio categories in the different way then VC grid builder and VC Post grid or VC Masonry post grid element could be a solution for you.
Regards
Olga Barlow
Participant
January 20, 2017 at 20:37
Hello,
I can see the product categories on your home page http://prntscr.com/dy7hqd
Explain in details, please, what do you mean by “manual”?
Regards
Olga Barlow
Participant
January 20, 2017 at 20:34
Hello,
What theme you are using you can find in Appearance > Themes. If child theme is activated then you can use both places: Theme Options > Styling > Custom CSS or child theme style.css file(wp-content/themes/xstore-child/) to add the CSS code.
In case you use parent theme then CSS code should be placed only in Theme Options because if you add the custom CSS code in parent theme style.css (wp-content/themes/xstore/) you will lose these changes after theme update.
Regards
Olga Barlow
Participant
January 20, 2017 at 20:29
Hello,
Provide, please, admin panel and FTP access in Private content area. We’ll try to fix the issue.
Regards
Olga Barlow
Participant
January 20, 2017 at 19:51
Hello,
We are always ready to help. Feel free to ask us any questions you need!
Use the following code
We don’t have options to display preview of PDF files. You may either look for some additional plugin and allows you to show PDF preview. By default you may only add link to PDF file and users will download this file.
Regards
Olga Barlow
Participant
January 20, 2017 at 19:29
Hello,
Now we can see the folders, thanks. Could you, please, activate XStore, XStore child and default WP themes for the network in network settings. Because you have created multisite and gave me limited access and I can’t switch between themes or install required plugins.
Regards
Olga Barlow
Participant
January 20, 2017 at 19:07
Hello,
Please, follow the next steps:
1) Do the backup of all you files and DB.
2) Update theme to latest version 3.6 because you are using too old version 2.0.
3) After update skip Setup Wizard and go to Theme Options > activate theme using your purchase code.
4) Check the menu. If your issue still persists ufter apdate, please, provide FTP access to your site in Private Content area.
Regards
Olga Barlow
Participant
January 20, 2017 at 19:03
Hello,
Could you, please, provide me temporary admin panel access to check the issue?
Regards
Olga Barlow
Participant
January 20, 2017 at 18:50
Hello,
Did you use import in Theme Options > Import > Additional Pages list http://prntscr.com/dy5zxk ?
If yes then go to pages > find Home Presentation page and check it. This is page you wanted and you’ll be able to set it as home page in WP setting (Setting > Reading > Front page).
Regards
Olga Barlow
Participant
January 20, 2017 at 16:41
You are welcome!
Regards
Olga Barlow
Participant
January 20, 2017 at 16:22
Hello,
1) Could you, please, provide me temporary admin panel access and I’ll check the newsletter static block styles?
2) Static Block is our functionality. We don’t use third-party plugin. To be able to use Static Block you should enable XStore Core plugin.
In case if static blocks are not available in VC settings you should go to Plugins > deactivate and delete XStore Core plugin. Then go to Appearance > Plugins and install it again. Go to Visual Composer > Role Manager and you’ll find the static block in the custom post types list.
Next problem, with Out of stock items (when you still see them even if the option is enabled), is related to WooCommerce. Because I have enabled official WC theme Storefront and the problem still persists http://prntscr.com/dy3p1a But I noted that when I enable Stock Managment for the product http://prntscr.com/dy3qoq this issue disappears.
I would recommend you to contact WooCommerce support about this issue because we are able to help with problems related strictly to our theme.
