Forum Replies Created

Viewing 30 posts - 27,631 through 27,660 (of 30,337 total)
  • Avatar: Olga Barlow
    Olga Barlow
    Participant
    January 26, 2017 at 17:35

    Hello,

    Ok. Let me know if you have anything you need help with.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    January 26, 2017 at 17:34

    Hello,

    Could you, please, provide me FTP access. We see js error after adding to cart and need to find out what causes this issue.
    Also, please, do the backup of your site and DB and tell me if I can update theme to the latest version?

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    January 26, 2017 at 17:22

    Hello,

    1) You should install one of the multilingual plugins to make your site multilingual:
    – WPML or
    – Polylang or
    – qTranslate
    2) Use language switcher widget to add language switcher into Left Top Sidebar widget are (Appearance > Widgets)

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    January 26, 2017 at 17:20

    Hello,

    You can use theme for the 1 main domain and for the 1 dev domain.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    January 26, 2017 at 17:18

    Hello,

    Choose “Disable navigation label” if you don’t want to show Home title and add just “home” in icon field, http://prntscr.com/e0npiq

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    January 26, 2017 at 17:15

    Hello,

    Thank you @eli1356, you read our minds. We did not include images because of the large size of the demo data import and to avoid problems with unnecessary content. In the way we have now, the user decides if he wants the page and then import it.

    Unfortunately, WP does not support custom menu fields and we can’t include the same menu like we have on our demo in import. But we have created video tutorials and documentation to help our customer. In case, it was not helpful for you, we are always ready to help here or in the online chat.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    January 26, 2017 at 17:08

    Hello,

    We have disabled the sidebar for the Account page in page settings. To get FB login button you need to go to Theme Options > General > FB Login and fill in required fields http://prntscr.com/e0nks1

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    January 26, 2017 at 16:34

    Hello,

    Unfortunately, there is no option to make all the 1st levels opened by default. It requires additional customization. Our support covers bugs or issues that occur when using the theme. If you need help with additional customization you may contact our partners, they can provide the services you need to customize your theme.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    January 26, 2017 at 16:20

    Hello,

    Have you cleaned the cache after activation? Because as I can see you are using cache plugin.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    January 26, 2017 at 16:14

    Hello,

    Unfortunately, to add new custom label you need to change not just a few lines of code.
    All the code related to existing custom menu items you can find in
    xstore/framework/thirdparty/menu-images/inc/config.php
    xstore/framework/walkers.php
    and xstore/style.css http://prntscr.com/e0mp1d

    You’ll be able to add the custom labels in case you have appropriate CSS and PHP knowledge.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    January 26, 2017 at 16:05

    Hello,

    If you plan to make full width layer you need to decide if it will be slide based or grid based. In your case, it should be slide based because you want to create full width slider http://prntscr.com/e0mkma

    Also, don’t forget about layer position http://prntscr.com/e0mlfj you should choose the one that will be suitable for your slide design.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    January 25, 2017 at 17:21

    Hello,

    I’m sorry, I thought that you want to remove border in this area. If you want just to add the border for the first column also add the following code

    .woocommerce-account .woocommerce-MyAccount-content .col-1.woocommerce-Address {
        padding: 3.58em;
        border: 1px solid #e6e6e6;
    }

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    January 25, 2017 at 17:18

    Hello,

    1) We have removed the one of them. It was uploaded for the test purposes.

    2) Will your new sites be the different projects and different end products? Because Envato allows using 1 regular license for the 1 end product https://themeforest.net/licenses/terms/regular

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    January 25, 2017 at 17:13

    Hello,

    Yes, we have team members element, for example https://www.8theme.com/demo/xstore/typography-page/team-members/

    Plugin overwrites theme styles, you need to add custom CSS for the slider arrows to fix them. Use either child theme style.css or Theme Option > Styles > Custom CSS to place new styles.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    January 25, 2017 at 13:17

    Hello,

    Could you, please, provide me temporary admin panel access to your site? I need to check the Revolution Slider settings. Very likely you just need to change the settings for your layers.

    You can also read Revolution Slider documentation about layer settings https://www.themepunch.com/revslider-doc/layer-styles-positioning/

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    January 25, 2017 at 13:12

    Hello,

    Then provide me temporary admin panel access in Private Content area, please.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    January 25, 2017 at 13:04

    Hello,

    Could you, please, provide me the link to your site nad temporary admin panel access? I need to check your site to help and send correct CSS code.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    January 25, 2017 at 08:56

    Hello,

    Ok. But it works fine with important, see frontend http://prntscr.com/e01is9 and backend http://prntscr.com/e01j53

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    January 25, 2017 at 08:50

    Hello,

    Use the following custom

    .left-bar .tab-content { padding: 1.5em 1.5em .5em 1.5em;}

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    January 24, 2017 at 18:06

    Hello,

    I’m sorry but this is third-party plugin that it’s not included in our theme. We are able to help only with our theme options. If you need any help with plugin usage you need to contact plugin author.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    January 24, 2017 at 18:05

    Hello, @ichpen

    1) Could you provide me the link to your site? Do you create Main mega menu or Secondary mega menu? Are the vertical borders are missing?

    2) To create shipping row we used Widget area https://www.8theme.com/documentation/xstore/video-tutotials/03-how-to-create-a-mega-menu/
    If you provide me temporary admin panel access I’ll be able to create such menu item as an example for you.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    January 24, 2017 at 17:59

    Hello,

    I see. Replace that CSS by the following:

    .woocommerce-account #customer_login .col-2 {
        padding: 3.58em;
        border: 1px solid #e6e6e6;
    }

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    January 24, 2017 at 17:53

    Hello,

    All these issues are related to smartcat_our_team plugin styles. Disable this plugin and everything will be ok. If you want to use both plugin and theme then you need additionally customize CSS styles to overwrite plugin styles.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    January 23, 2017 at 18:41

    Hello,

    Go to Settings > Permalinks > re-save settings and check if your problem will be fixed.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    January 23, 2017 at 18:39

    Hello,

    We have sent you the archive with all the necessary XML files to your registration address.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    January 23, 2017 at 18:36

    Hello,

    Yes, this is known issue and we’ll fix it in next theme update.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    January 23, 2017 at 18:33

    Hello,

    1) Make sure that product tabs are enabled in Theme Options > E-Commerce > Single Product Page > Tabs Type > Default
    2) Add the descriptions for your product http://prntscr.com/dzcg2t
    To enable VC for your products read this post https://www.8theme.com/documentation/xstore/support/static-blocks/

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    January 23, 2017 at 18:29

    Hello,

    Sorry for this inconvenience, we’ll fix this issue in next theme update. Add the following code instead of the previous one

    .global-header-simple .header-color-dark .cart-bag, .header-simple.header-color-dark .cart-bag {
    	background:none;
    }

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    January 23, 2017 at 18:19

    Hello,

    To remove the white space below the slider:
    1) Add the following code VC custom CSS area for this page
    .content-page, .page-content {padding-bottom: 0;}
    2) Remove margin bottom for the row below slider in roe settings http://prntscr.com/dzc67q

    Christmas demo data includes Christmas home page and you can delete it in Pages > All; Revolution slider and you can delete it in Revolutions Slider > List of the sliders; theme options import and you can just Import default theme options to get them back, use code from the .json file (.son file you can find in XML files folder) and import it in Theme Options > Import/Export > Options.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    January 23, 2017 at 08:08

    Hello,

    Use the following custom code
    .price ins .amount {color: #d4af37;}

    Regards

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Viewing 30 posts - 27,631 through 27,660 (of 30,337 total)
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