Please, disable all the plugins that did not come with our theme and check your page again. Seems like some plugin adds paragraphs for the revolution slider code http://prntscr.com/ev41zs and it causes the issue.
Regards
Olga Barlow
Participant
April 11, 2017 at 13:34
Hello,
Fixed. Check, please.
Regards
Olga Barlow
Participant
April 11, 2017 at 13:29
Hello,
Official update was not released. The latest version that is available on CC if we download it, is 3.16.9, unfortunately. Once we get 3.16.10 we’ll upload it on our site. I think they will release it today-tomorrow.
Regards
Olga Barlow
Participant
April 11, 2017 at 13:22
Hello,
Check now, please.
Regards
Olga Barlow
Participant
April 11, 2017 at 13:21
Hello,
Nope, we have added fix for this today. You can find it in child theme functions.php. Use it till VC fix the problem.
Regards
Olga Barlow
Participant
April 11, 2017 at 08:30
Hello,
1) Make sure that WC plugin, Wishlist plugin and XStore theme are up to date. Update them if you are using the old versions.
2) Provide admin panel and FTP access.
Regards
Olga Barlow
Participant
April 11, 2017 at 08:28
Hello,
If you updated WC to version 3.0.1 then you need to update XStore theme to version 3.11.1. New update is available on ThemeForest.
Regards
Olga Barlow
Participant
April 11, 2017 at 08:27
Hello,
1) Update theme to version 3.11.1
2) Go to Loco translate plugin settings and sync existing translation with pot file http://prntscr.com/ev0m70
3) Translate “RETURN TO PREVIOUS PAGE”. Save.
Regards
Olga Barlow
Participant
April 11, 2017 at 08:24
Hello,
etheme_image_sizes function was used for the 2 VC elements Best Offer and Product Looks. But we don’t use it anymore. Seems developers forgot to remove the function from theme-init.php. We’ll do this in next theme update. Size for the compare plugin you can set in plugin settings http://prntscr.com/ev0l1z
Regards
Olga Barlow
Participant
April 11, 2017 at 07:56
Hello, @jowjow,
Does it work fine with official WC theme Storefront?
Regards
Olga Barlow
Participant
April 11, 2017 at 07:53
Hello,
If variations of the variable product have different prices it’s not possible to remove price range, this is default WC functionality. You can only hide it using custom CSS.
Regards
Olga Barlow
Participant
April 11, 2017 at 07:51
Hello,
If you are using WC 2.6.14 then downgrade theme to version 3.10.1 because 3.11 and higher works with WC 3.0 and higher.
Let me know if you need 3.10.1 version archive.
Regards
Olga Barlow
Participant
April 11, 2017 at 07:40
Hello,
Thank you for your suggestion. We are working on the redesign of our site, so within next few months, you’ll see changed design of our site and that page too.
Regards
Olga Barlow
Participant
April 11, 2017 at 07:36
You are welcome!
Regards
Olga Barlow
Participant
April 11, 2017 at 07:35
I’m glad that we sorted out.
Regards
Olga Barlow
Participant
April 11, 2017 at 07:35
Hello, @Ghosh,
If you want to show 360 view instead of single product image copy xstore/woocommerce/single-product/product-image.php file into child theme and edit it.
We have fixed it. This issue does not appear with parent theme, doesn’t it?
Regards
Olga Barlow
Participant
April 10, 2017 at 18:05
Hello,
1) We can’t reproduce this issue. Describe me your actions step by step.
2) Go to Theme Options > General > Breadcrumbs > change the top and bottom paddings for your breadcrumbs.
3) I would like to help you but we have not found good solution yet.
Regards
Olga Barlow
Participant
April 10, 2017 at 17:53
Hello,
We are using default WC image options for products. If you get any additional sizes you should contact either WC about this or maybe if you use some additional plugins that have any options for the product images then contact authors of these plugins. We are using default functions for the product sizes.
Regards
Olga Barlow
Participant
April 10, 2017 at 17:41
You are welcome!
Regards
Olga Barlow
Participant
April 10, 2017 at 17:41
Hello,
Go to Appearance > Themes > install and activate Storefront theme – official WC theme and check if this problem persists when default theme is activated. Reply back if problem appears with our theme only. Then we’ll be able to help you. Also, we will need FTP and admin panel access.
If you have the same issue even with default theme it means either WC or third-party plugins cause the problem.
