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Topic: Checkout not working - by tisorin

Tagged: checkout error

tisorin

Participant

April 8, 2017 1:43 pm

Greetings,

I have an issue with the checkout page.

I add a product to the chart, I pres proceed to the checkout page, and there I can do nothing.

I disabled all the plugins, but nothing. With an other theme, twentyforteen, it works just fine.

The page is http://beindependent.ro

Thank you, Sorin
Site URL: hidden
Theme version: 3.11.1
WooCommerce version: 3.0.1

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Olga Barlow

Support staff

April 9, 2017 12:52 pm

Hello,

Looks like some fatal error appears. Please, provide admin panel and FTP access. We’ll help you.

Regards

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tisorin

Participant

April 9, 2017 5:27 pm

Here you are
Site URL: hidden
Theme version: 3.11.1
WooCommerce version: 3.0.1

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tisorin

Participant

April 10, 2017 8:32 pm

Greetings,
There have been more than 24H since I submited the info you requested me and I still haven’t got any responses. What is going on?

Your sincerely, Sorin
Site URL: hidden
Theme version: 3.11.1
WooCommerce version: 3.0.1

#159434 copied to clipboard

Olga Barlow

Support staff

April 11, 2017 7:19 am

Hello,

Sorry for the delay. We have fixed. Check now.

Regards

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leidgebdani

Participant

April 11, 2017 6:21 pm

Hello. I have the same problem. Please fix it.
(But the theme is good job! :))

Thank You!

Daniel
Site URL: hidden
Theme version: 3.11.1
WooCommerce version: 3.0.1

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support staff only.

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Olga Barlow

Support staff

April 12, 2017 7:34 am

Hello, @leidgebdani

It’s related to version PHP that you use.
Open /xstore/woocommerce/checkout/form-billing.php file find line 49
<?php if ( ! empty( $checkout->get_checkout_fields( 'account' ) ) ) : ?>

and replace by the following

<?php if ( $checkout->get_checkout_fields( 'account' ) ) : ?>

Also, it will be changed in next theme update.

Regards

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tisorin

Participant

April 12, 2017 10:50 am

If I may ask, what was causing problems, so I know if the problem occurs again.

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Olga Barlow

Support staff

April 12, 2017 1:47 pm

Hello,

Compare 2 lines of code from my previous answer and you’ll understand if you have PHP skills.

Regards

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tisorin

Participant

April 12, 2017 5:40 pm

Update: I fixed the problem by deleting the old child theme and generating a new one from the wizard. Not sure is the best option, though

Update: aparently the buttons works, but they are not updated on the screen. If I press f5, I can see that I added the product in the cart and the sub-total changes.

Update: Everything works normally with the Storefront theme.

Update: even on the administration screen I have a lot of pages that are freezing, instead of loading the requested page I have a blank screen.

Greetings,

Now I have an other problem. Chart is not updating, when I press “add to chart” nothing happens, when I try to finalize an order the order gets through but I remain on a blank page and I am not redirected to the “thank you for your order screen”.

Your sincerely, Sorin

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tisorin

Participant

April 13, 2017 11:05 am

OK, my cart is not update again. I add things in my cart and the bage doesn’t update. Same when I try to modify the quantity of the products.
Site URL: hidden
Theme version: 3.11.1
WooCommerce version: 3.0.2

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Olga Barlow

Support staff

April 13, 2017 6:22 pm

Hello,

I have checked your site and see that cart does not work ok even with default theme http://prntscr.com/ew259g and we can’t remove the product from the cart on the cart page. Seems one of your additional plugins makes the problem. Please, disable all the plugins that did not come with our theme and check. Enable them one by one to find out which one causes issue.

Regards

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Tam

Participant

April 14, 2017 6:50 am

HI our site have the same issue checkout not working at all please help to correct
Site URL: hidden

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tisorin

Participant

April 14, 2017 7:05 am

Greetings,

Fixed the issue. It was indeed a plugin problem. My apologies.

Your sincerely, Sorin

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Tam

Participant

April 14, 2017 7:08 am

Thank yo for the code above we fixed it

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Olga Barlow

Support staff

April 14, 2017 10:11 am

Hello,

I’m glad to hear that problems were solved.

Regards

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USSH

Participant

July 13, 2022 10:07 pm

Hello,

The checkout is not working correctly. There are items in the cart and in the checkout page we didn’t add and we can’t clear them. We’ve tried clearing browsing cache and using different computers.

I’ve shared screenshots and login details.

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Rose Tyler

Support staff

July 14, 2022 4:50 pm

Hello,

Do you have the mentioned issue when the Storefront theme is activated?

Regards

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USSH

Participant

July 14, 2022 5:21 pm

X store is currently active. I’m not sure if I understand your question.

Did you login and see this?

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Rose Tyler

Support staff

July 14, 2022 7:14 pm

Hello,

With account you provided, we do not see the problem, check screenshots in the Private Content area.
But you contacted us because the problem exists for you even with all cache cleared, and we think that the mentioned problem is independent of our theme. Go to Appearance > Themes > install and activate Storefront theme (default WooCommerce theme). If the problem persists even with another theme, this will confirm our theory. Please do the test and let us know.

Regards

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