Hello,

Provide me admin panel and FTP access to your site, please.

Regards

Hello,

Please, provide correct FTP access to your site. We can’t connect to your server using credentials that you provided.

Regards

Hello,

Sorry for the delay
1) You did not provide FTP. We need it to check the files.
2) Please, check the credentials that you provided. We can’t login to your admin panel.
Waiting for the correct access to start.

Regards

Hello,

Compare 2 lines of code from my previous answer and you’ll understand if you have PHP skills.

Regards

Hello, @bantanaaudio

Chat specialists will be able to help you with theme options/functions, minor CSS customization. If you face fatal errors I would recommend you to post the topic on the support forum.

Regards

Hello, @bantanaaudio

What are you talking about? I don’t see any topic on support forum about this issue from you.
All users who reported about this issue got help
https://www.8theme.com/topic/fatal-error-in-checkout-after-updating-woocommerce/
https://www.8theme.com/topic/checkout-not-working-3/

Regards

Hello, @henriquejrc

It’s related to version PHP that you use.
Open /xstore/woocommerce/checkout/form-billing.php file find line 49
<?php if ( ! empty( $checkout->get_checkout_fields( 'account' ) ) ) : ?>

and replace by the following

<?php if ( $checkout->get_checkout_fields( 'account' ) ) : ?>

Also, it will be changed in next theme update.

Regards

Hello,

Either disable sidebar for the single product page (Theme Options > E-Commerce > Single Product) or change the translation to shorter or I can send you the custom code to move wishlist button below the add to cart.
There is no place to show the text that you have for that button, that’s why such effect appears.
Which way do you prefer?

Regards

Hello,

Seems some problems with permissions for your files. Contact your hosting provider.

Regards

Hello,

Try this code (Theme Options > Styling > Custom CSS)

.product-type-variable .product-information-inner .price {
    display: none;
}
.product-type-variable .woocommerce-variation-price .price {
    display: block !important;
}

Regards

Hello,

1) Before the update do the backup of all the files, DB and also Theme options (Theme Options > Import/Export > Options > download .json file).

2) Enable default WP theme. Update WC plugin.
3) a)If you did not change theme folder name then go to Dashboard > Updates > update XStore theme.
b) If you changed theme folder name then update theme via FTP.
4) Activate XStore theme.
5) Import theme options if you lost them after update.

Regards

Hello, @makyol,

Make sure that you have chosen wishlist page in plugin settings. Also, don’t forget to re-save Permalinks (Settings > Permalinks).

Regards

Hello,

We have contacted with plugin developers and got the following response http://prntscr.com/ev5oit
So, we can just wait if plugin author fixes this.

Regards

Hello,

Seems problem caused by Facebook Thumb Fixer plugin. I have disabled it and everything works fine.
Use YOAST SEO plugin to be able to choose images for the FB.

Regards

Hello,

Please, provide correct admin panel access to your site. We can’t login to check the problem.

Regards