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Problem with variation for variable product

This topic has 13 replies, 3 voices, and was last updated 6 years, 10 months ago ago by Olga Barlow

mastropie

Participant

April 5, 2017 at 14:39

Hi there,
I noticed that if I set a product as “variable”, the attributes that I save, after update product, are deleted
If, instead, I set a product as simple, the variables remain.

See this product

http://www.grandarredomobili.it/prodotto/soggiorno-arizona/

You can fix this bug?
My site is under construction .
Under my data aadmin.

Best regards

Please, contact administrator
for this information.

#158842 Copied Theme version: Versione: 3.10.1 WooCommerce version: Versione 3.0.0

12 Answers

Olga Barlow

Support staff

April 6, 2017 at 17:25

Hello,

If you are using WC 3.0 then you should update theme to version 3.11. This version should be available within a day on ThemeForest. V. 3.10.1 of our theme is not compatible with WC 3.0.

So, I would recommend to update our theme to v. 3.11 first and try again. If it does not help then, please, check if this issue appears with XStore theme only or with default WC theme too. Install and activate Storefront WC default theme and check.

Reply back in case problem persists with our theme only.

Regards

#158986 Copied

mastropie

Participant

April 7, 2017 at 15:04

Hi there,
I have update the theme but the problem still appears.
I have activated default WC theme and the problem again occurs.
What version of woocommerce I have to use, to don’t have this problem?

regards

#159130 Copied

mastropie

Participant

April 7, 2017 at 15:57

I have installed the woocommerce 2.6.14 and 2.6.0.
The variable appears, but I can’t save the product with variable because appear this error
“select a value greater than or equal to 0”.

See the screenshot
http://www.grandarredomobili.it/problem.png
and the product

http://www.grandarredomobili.it/negozio/soggiorni/cancellare/

#159139 Copied

Olga Barlow

Support staff

April 9, 2017 at 12:11

Hello,

If problem appears even with default WC theme you need to contact WC support on their support forum. We are able to help only in case problem is related to our theme only.

Also, if you already updated WC to 3.0 you won’t be able to downgrade the plugin version just by uploading older archive because WC 3.0 updates DB fields.

Regards

#159227 Copied

mastropie

Participant

April 10, 2017 at 17:43

Ok, I have updated theme and woocommerce again and now it seems work fine!

#159405 Copied

Olga Barlow

Support staff

April 10, 2017 at 18:13

Ok, great.

Regards

#159414 Copied

jowjow

Participant

April 11, 2017 at 00:26

I have the same problem.

I updated the theme and woocommerce, but with me it did not work.

Any other solution?

#159445 Copied

Olga Barlow

Support staff

April 11, 2017 at 07:56

Hello, @jowjow,

Does it work fine with official WC theme Storefront?

Regards

#159472 Copied

mastropie

Participant

May 29, 2017 at 13:03

Hi there,
I noticed that when the product is variable and not simple, the product’s CUD is not saved correctly. Can you correct this bug?

Best regards

Please, contact administrator
for this information.

#164417 Copied

Olga Barlow

Support staff

May 29, 2017 at 14:05

Hello,

What do you mean id not saved correctly? I have checked variable product and see that COD is the same http://prntscr.com/fde37b as you added in admin panel http://prntscr.com/fde3kb

Could you, please, explain in details?

Regards

#164441 Copied

mastropie

Participant

May 29, 2017 at 17:19

See this product

http://www.ditoma-abitiprofessionali.it/prodotto/art-17p08g971-giacca-cristian/

If I set this code “17P08G971”, after I have updated the product, the code that I see is this

17P08G572-1.

Se the screenshot

http://www.ditoma-abitiprofessionali.it/scu-after-saving.png

http://www.ditoma-abitiprofessionali.it/scu-before-saving.png

Best regards

#164481 Copied

Olga Barlow

Support staff

May 30, 2017 at 14:06

Hello,

I suppose it’s because you have already used this code for the variation http://prntscr.com/fdt531 You should either remove the code for variation or use the another one or change the main SKU to different.

Regards

#164550 Copied
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