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Forum Replies Created

Viewing 30 posts - 2,611 through 2,640 (of 30,391 total)

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Olga Barlow

Participant

January 19, 2022 at 16:18

Hello,

We found the reason of the issue. Please, provide us with FTP access to allow us to improve theme code and fix the problem.

Regards

#314754 Copied In reply to: Issues after x-store core update – some content not shown or shown faulty.

Olga Barlow

Participant

January 19, 2022 at 16:13

Hello,

Unfortunately, if you want to import templates from the Revolution slider template library you need to buy the personal license of the revolution slider.
If you use the bundled version you can use only XStore slider templates that you see on our demos.

Regards

#314752 Copied In reply to: Slider Revolution – no premium features available

Olga Barlow

Participant

January 19, 2022 at 16:11

Hello,

Issue appears only if WP-Optimize – Clean, Compress, Cache plugin is enabled. So, contact plugin author with this report because it happens even during theme switching, not during options import only.

Regards

#314751 Copied In reply to: Design Import with Export.dat File doesn’t work … and child theme issue

Olga Barlow

Participant

January 19, 2022 at 15:53

Hello,

You provided FTP to empty directory https://prnt.sc/26fqw2s
Please, provide access to the directory with WP files.

Regards

#314750 Copied In reply to: Changes to the theme does not reflect on my website
Olga Barlow

Participant

January 19, 2022 at 15:50
Hello,

Added the below code to Theme Options > Custom CSS to hide post excerpt for the posts sliders

.posts-slider article .content-article, .posts-slider article .content-article p { display: none; }

2) Check the header now. I have changed the header color to black https://prnt.sc/26fqstt
3) I have disabled header overlap option in the header builder because it’s not necessary for your type of header and changed the single product breadcrumbs padding to 1 em https://prnt.sc/26fquj8 Check now.

Regards
#314748 Copied In reply to: I cannot turn off the short descriptions of the blog carousel element
Olga Barlow

Participant

January 19, 2022 at 15:30

Hello,

Take apologies for the delay in answering.

I have disabled these 2 options https://prnt.sc/26fqj3l and block displays ok. Check it now.

Regards

#314745 Copied In reply to: Yes I did everything but ??? ….. ..

Olga Barlow

Participant

January 19, 2022 at 15:22

Hello,

Check now, please.

Regards

#314744 Copied In reply to: Padding only on single product pages and product catalog

Olga Barlow

Participant

January 19, 2022 at 14:53

Hello,

I’m redirected even if I try to vision default site link https://prnt.sc/26fpxyj So, probably you have virus on your site. Contact your hosting provider and ask them to check your WP installation.

Regards

#314742 Copied In reply to: Error with webiste while switching LANGUAGE

Olga Barlow

Participant

January 19, 2022 at 14:31

Hello,

Fixed. Check now, please.

Regards

#314740 Copied In reply to: Hover Background Color on Off-Canva (Cart)

Olga Barlow

Participant

January 19, 2022 at 13:28

Hello,

Can’t log in to your WP Dashboard to check the import/export https://prnt.sc/26foja0
Could you, please, double-check your password?

Regards

#314735 Copied In reply to: Design Import with Export.dat File doesn’t work … and child theme issue
Olga Barlow

Participant

January 19, 2022 at 13:25
Hello,

Thank you for using our theme!
There is no special option for this but you can change that using minor custom. Add the below code to Theme Options > Custom CSS

.et-tabs-wrapper .tabs-nav li.et-opened:before { border-color: #f39c12; }

Regards
#314734 Copied In reply to: Tabbed Content / Tabs Triangle Icon Color
Olga Barlow

Participant

January 19, 2022 at 13:22

Hello,

I have Regenerate CSS & Data in Elementor settings https://prnt.sc/26fogg5 Cleared cache and styles are ok after that.
Check now.

Regards

#314733 Copied In reply to: Misplacement on website after editor save

Olga Barlow

Participant

January 19, 2022 at 13:14

Hello,

Probably it happens after the Elementor plugin update. They will check the mentioned issues too.

Regards

#314732 Copied In reply to: Special Breadcrumbs on cart and checkout page missing

Olga Barlow

Participant

January 19, 2022 at 13:13

Hello,

Thank you for using our theme!
Are you talking about the mobile panel area? Could you provide us with a screenshot of the area you are talking about for better understanding?

Provide us also with WP Dashboard access to your site to check settings in more detail and help you.

Regards

#314731 Copied In reply to: i want to change color of icons and text and more but color not changed

Olga Barlow

Participant

January 19, 2022 at 13:07

Hello,

Do you mean that you want to translate the backend of the mentioned plugin?
Could you, please, provide us with WP Dashboard access?

Regards

#314730 Copied In reply to: Translate dinamic price & discount plugin

Olga Barlow

Participant

January 19, 2022 at 13:06

Hello,

I see the icon when I’m logged in https://prnt.sc/26fo58x
So, probably it’s some kind of cache issue. Do you have any server cache or CDN?

Regards

#314729 Copied In reply to: How can I fix cart icon missing problem ?

Olga Barlow

Participant

January 19, 2022 at 13:02

Hello,

Thank you. You too!

Could you, please, provide us with a temporary WP Dashboard and FTP access to your site? We’ll check the issue in more detail.

Regards

#314728 Copied In reply to: Why does the basket icon have to be clicked twice for it to add into the basket?

Olga Barlow

Participant

January 19, 2022 at 13:00

Hello,

Thank you for using our theme!
You can download the archive here https://dropmefiles.com/dHjUO . Use it to import slider.

Regards

#314727 Copied In reply to: Slide file to be imported on Slider revolution

Olga Barlow

Participant

January 19, 2022 at 12:58

Hello,

We’ll check both issues.

Regards

#314726 Copied In reply to: Wishlist and Costum header on checkout & cart

Olga Barlow

Participant

January 19, 2022 at 12:55

Hello,

I’m not sure that clearly understand your request. So, let’s clarify:
1) Do you have some problems with theme activation? Provide us with WP Dashboard and FTP access to your site to check it in more detail
2) Do you use out of date version of XStore theme and need to update that? We would recommend you to create staging site (full copy of the production site you have) and provide us with WP Dashboard and FTP access to your staging site. We’ll update theme and all the bundled plugins there. You’ll check if everything is ok. If yes then we’ll update production site. In case you find any issues we’ll be able to fix them and update production site only after that. It’s the safest way to update theme from 7.x to 8.x version.

Regards

#314724 Copied In reply to: I’ve a specific problem with activation code area

Olga Barlow

Participant

January 19, 2022 at 12:51

Hello,

Provide us with WP Dashboard and FTP access to your site, please. Also, provide video of your actions to find out when you get the mentioned errors. You can use Recordit tool to create and shore the video.

Regards

#314723 Copied In reply to: Multiple errors on the product page, pls urgent

Olga Barlow

Participant

January 19, 2022 at 12:49

Hello,

You are welcome.

Regards

#314722 Copied In reply to: The word “add to cart” in the cart button on the category page

Olga Barlow

Participant

January 19, 2022 at 12:49

Hello,

Check this post of the WooCommerce docs https://woocommerce.com/document/email-faq/#section-1
Try to install a dedicated SMTP provider plugin and check if that helps you https://woocommerce.com/document/email-faq/#section-7

Regards

#314721 Copied In reply to: Thank you page not showing and emails are not sent after purchase

Olga Barlow

Participant

January 19, 2022 at 12:46

Hello,

Thank you. I have passed the issue to our developers. I’ll inform you once they fix the problem.

Regards

#314720 Copied In reply to: Issue on product page builded by product page builder

Olga Barlow

Participant

January 19, 2022 at 12:37

Hello,

Browser color is not related to theme actually. If you want to change that try solution described there. You can use Insert Headers and Footers plugin to add meta tags to your head section.

Regards

#314718 Copied In reply to: How to change color In header theme xstore

Olga Barlow

Participant

January 19, 2022 at 12:35

Hello,

Ok. We’ll try to improve our documentation taking into account this moment.

Regards

#314716 Copied In reply to: Ipad pro and ipad air rendering Isuues

Olga Barlow

Participant

January 19, 2022 at 12:33

Hello,

Go to Theme Options > Header builder > Mobile menu disable Account element https://prnt.sc/26fnn0d

Regards

#314715 Copied In reply to: how to remove sign up / log in menu mobile

Olga Barlow

Participant

January 19, 2022 at 12:32

Hello,

Be attentive when providing access. Use only Private content area to send us FTP or WP Dashboard!

Check the buttons now, please.

Regards

#314714 Copied In reply to: The word “add to cart” in the cart button on the category page
Olga Barlow

Participant

January 19, 2022 at 12:13
Hello,

It’s because of Wallet System For WooCommerce plugin https://prnt.sc/26fn81h
I added the below code to Theme Options > Custom CSS to overwrite styles of the plugin

.et_b-icon svg, .site-header svg { fill: currentColor !important; }

But contact plugin author and ask them to improve styles to avoid such issues with other elements.

Regards
#314711 Copied In reply to: Changes to the theme does not reflect on my website
Olga Barlow

Participant

January 19, 2022 at 11:35

Hello,

There is no special option for this. You can hide that using custom CSS. Provide us with link to your site and we’ll give you custom code.

Regards

#314708 Copied In reply to: I cannot turn off the short descriptions of the blog carousel element
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Viewing 2,640 results - 2,611 through 2,640 (of 30,391 total)

Viewing 30 posts - 2,611 through 2,640 (of 30,391 total)

← 1 2 3 … 87 88 89 … 1,012 1,013 1,014 →

Forum Replies Created

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