Hello,
We found the reason of the issue. Please, provide us with FTP access to allow us to improve theme code and fix the problem.
Regards
Hello,
We found the reason of the issue. Please, provide us with FTP access to allow us to improve theme code and fix the problem.
Regards
Hello,
Unfortunately, if you want to import templates from the Revolution slider template library you need to buy the personal license of the revolution slider.
If you use the bundled version you can use only XStore slider templates that you see on our demos.
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Hello,
Issue appears only if WP-Optimize – Clean, Compress, Cache plugin is enabled. So, contact plugin author with this report because it happens even during theme switching, not during options import only.
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Hello,
You provided FTP to empty directory https://prnt.sc/26fqw2s
Please, provide access to the directory with WP files.
Regards
Hello,
Added the below code to Theme Options > Custom CSS to hide post excerpt for the posts sliders
.posts-slider article .content-article, .posts-slider article .content-article p {
display: none;
}
2) Check the header now. I have changed the header color to black https://prnt.sc/26fqstt
3) I have disabled header overlap option in the header builder because it’s not necessary for your type of header and changed the single product breadcrumbs padding to 1 em https://prnt.sc/26fquj8 Check now.
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Hello,
Take apologies for the delay in answering.
I have disabled these 2 options https://prnt.sc/26fqj3l and block displays ok. Check it now.
Regards
Hello,
Check now, please.
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Hello,
I’m redirected even if I try to vision default site link https://prnt.sc/26fpxyj So, probably you have virus on your site. Contact your hosting provider and ask them to check your WP installation.
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Hello,
Fixed. Check now, please.
Regards
Hello,
Can’t log in to your WP Dashboard to check the import/export https://prnt.sc/26foja0
Could you, please, double-check your password?
Regards
Hello,
Thank you for using our theme!
There is no special option for this but you can change that using minor custom. Add the below code to Theme Options > Custom CSS
.et-tabs-wrapper .tabs-nav li.et-opened:before {
border-color: #f39c12;
}
Regards
Hello,
I have Regenerate CSS & Data in Elementor settings https://prnt.sc/26fogg5 Cleared cache and styles are ok after that.
Check now.
Regards
Hello,
Probably it happens after the Elementor plugin update. They will check the mentioned issues too.
Regards
Hello,
Thank you for using our theme!
Are you talking about the mobile panel area? Could you provide us with a screenshot of the area you are talking about for better understanding?
Provide us also with WP Dashboard access to your site to check settings in more detail and help you.
Regards
Hello,
Do you mean that you want to translate the backend of the mentioned plugin?
Could you, please, provide us with WP Dashboard access?
Regards
Hello,
I see the icon when I’m logged in https://prnt.sc/26fo58x
So, probably it’s some kind of cache issue. Do you have any server cache or CDN?
Regards
Hello,
Thank you. You too!
Could you, please, provide us with a temporary WP Dashboard and FTP access to your site? We’ll check the issue in more detail.
Regards
Hello,
Thank you for using our theme!
You can download the archive here https://dropmefiles.com/dHjUO . Use it to import slider.
Regards
Hello,
We’ll check both issues.
Regards
Hello,
I’m not sure that clearly understand your request. So, let’s clarify:
1) Do you have some problems with theme activation? Provide us with WP Dashboard and FTP access to your site to check it in more detail
2) Do you use out of date version of XStore theme and need to update that? We would recommend you to create staging site (full copy of the production site you have) and provide us with WP Dashboard and FTP access to your staging site. We’ll update theme and all the bundled plugins there. You’ll check if everything is ok. If yes then we’ll update production site. In case you find any issues we’ll be able to fix them and update production site only after that. It’s the safest way to update theme from 7.x to 8.x version.
Regards
Hello,
Provide us with WP Dashboard and FTP access to your site, please. Also, provide video of your actions to find out when you get the mentioned errors. You can use Recordit tool to create and shore the video.
Regards
Hello,
You are welcome.
Regards
Hello,
Check this post of the WooCommerce docs https://woocommerce.com/document/email-faq/#section-1
Try to install a dedicated SMTP provider plugin and check if that helps you https://woocommerce.com/document/email-faq/#section-7
Regards
Hello,
Thank you. I have passed the issue to our developers. I’ll inform you once they fix the problem.
Regards
Hello,
Browser color is not related to theme actually. If you want to change that try solution described there. You can use Insert Headers and Footers plugin to add meta tags to your head section.
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Hello,
Ok. We’ll try to improve our documentation taking into account this moment.
Regards
Hello,
Go to Theme Options > Header builder > Mobile menu disable Account element https://prnt.sc/26fnn0d
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Hello,
Be attentive when providing access. Use only Private content area to send us FTP or WP Dashboard!
Check the buttons now, please.
Regards
Hello,
It’s because of Wallet System For WooCommerce plugin https://prnt.sc/26fn81h
I added the below code to Theme Options > Custom CSS to overwrite styles of the plugin
.et_b-icon svg, .site-header svg {
fill: currentColor !important;
}
But contact plugin author and ask them to improve styles to avoid such issues with other elements.
Regards
Hello,
There is no special option for this. You can hide that using custom CSS. Provide us with link to your site and we’ll give you custom code.
Regards