Design Import with Export.dat File doesn’t work … and child theme issue

This topic has 6 replies, 2 voices, and was last updated 2 years, 10 months ago ago by Olga Barlow

  • Avatar: PJone
    PJone
    Participant
    January 19, 2022 at 09:03

    Hello,

    i have export the “xstore-export.dat” on our Main Multisite DE = german.
    As next we like to import it on the Multisite EN = english on same domain.

    If i open the Import section on yout theme option, i can upload the xtore-export.dat file there.
    But after click on import, i see the follow error:

    {“success”:true,”size”:”0 bytes”,”file_count”:0}

    Today i have an other idea, and like to activate the same child theme for the Multisite too. Surprisingly the same error appears

    {“success”:true,”size”:”0 bytes”,”file_count”:0}

    What’s wrong there?

    Regards

    Please, contact administrator
    for this information.
    5 Answers
    Avatar: Olga Barlow
    Olga Barlow
    Support staff
    January 19, 2022 at 13:28

    Hello,

    Can’t log in to your WP Dashboard to check the import/export https://prnt.sc/26foja0
    Could you, please, double-check your password?

    Regards

    Avatar: PJone
    PJone
    Participant
    January 19, 2022 at 13:31

    Hi Olga,

    sorry, please check the new access.

    Regards

    Please contact administrator
    for this information.
    Avatar: Olga Barlow
    Olga Barlow
    Support staff
    January 19, 2022 at 16:11

    Hello,

    Issue appears only if WP-Optimize – Clean, Compress, Cache plugin is enabled. So, contact plugin author with this report because it happens even during theme switching, not during options import only.

    Regards

    Avatar: PJone
    PJone
    Participant
    January 19, 2022 at 21:30

    Thank you for your help …

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Support staff
    January 20, 2022 at 11:27

    Hello,

    You are welcome.

    Regards

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