Thank you page not showing and emails are not sent after purchase

This topic has 4 replies, 2 voices, and was last updated 2 years, 6 months ago ago by Olga Barlow

  • Avatar: sandor.huszar
    sandor.huszar
    Participant
    January 18, 2022 at 19:56

    The Woocommerce webshop built with XStore was finished about 1-2 months ago, everything was tested and ready for launch. The client received all legal documents just now to start the business, but now, after purchasing products the “thank you page” is not showing and the emails are not sent to customer and administrator. However, the purchases are registered in Woocommerce in orders section. We upgraded the theme and all plugins. We also tried to deactivate unnecessary plugins (relating to payment methods, shipping, etc.), but it is still not working with the basic plugins. Any idea how to fix this issue?

    Please, contact administrator
    for this information.
    3 Answers
    Avatar: Olga Barlow
    Olga Barlow
    Support staff
    January 19, 2022 at 12:49

    Hello,

    Check this post of the WooCommerce docs https://woocommerce.com/document/email-faq/#section-1
    Try to install a dedicated SMTP provider plugin and check if that helps you https://woocommerce.com/document/email-faq/#section-7

    Regards

    Avatar: sandor.huszar
    sandor.huszar
    Participant
    January 20, 2022 at 10:14

    Hi Olga,

    Now it turned out, the “Order Minimum/Maximum Amount for WooCommerce” generated the problem since it blocked the checkout page.

    Avatar: Olga Barlow
    Olga Barlow
    Support staff
    January 20, 2022 at 15:18

    Hello,

    Glad to hear that you found the reason of the problem. Contact plugin author to clarify the situation.

    Regards

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