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How can I fix cart icon missing problem ?

This topic has 17 replies, 3 voices, and was last updated 2 years, 2 months ago ago by Olga Barlow

youkila

Participant

January 13, 2022 at 13:52

Hello,

I updated your theme and woocommerce and now cart icon has disappeared.
How can I fix it?
Thank you for advance.

#314411 Copied Theme version: 8.0.12 WooCommerce version: 6.1.0

16 Answers

Rose Tyler

Support staff

January 13, 2022 at 15:53

Hello,

Do you use Header Footer Elementor plugin there? Try to contact support of the plugin first.
If assistance is needed from our side provide temporary wp-admin and FTP access, so we can take a closer look.

Regards

#314417 Copied

youkila

Participant

January 16, 2022 at 19:46

Hello again,
Yes. I use Elementor header and footer builder.
I tried to contact the support but they don’t reply.
I will give you already temp wp-admin and FTP access. I need to hurry to fix it.
I hope you will find the solution!!!
By the way, main language of my WordPress is japanese. Is this pb for you?
I don’t want to change it.

Thank you in advance!!!!!
Best regards

Please contact administrator
for this information.

#314527 Copied

Olga Barlow

Support staff

January 17, 2022 at 17:15

Hello,

I have passed your issue to our developers. I’ll inform you once they fix the issue.

Regards

#314570 Copied

youkila

Participant

January 17, 2022 at 18:30

Hi Olga,
Thank you for your effort.
I wait for your inform.

Best regards,

#314589 Copied

Olga Barlow

Support staff

January 18, 2022 at 15:34

Hello,

Check now.

Regards

#314639 Copied

youkila

Participant

January 19, 2022 at 09:56

Hi Olga,

Sorry but I find nothing changed….
I did cash clear, too.

Please confirm what’s going on.

Thanks you in advance.

#314702 Copied

Olga Barlow

Support staff

January 19, 2022 at 13:06

Hello,

I see the icon when I’m logged in https://prnt.sc/26fo58x
So, probably it’s some kind of cache issue. Do you have any server cache or CDN?

Regards

#314729 Copied

youkila

Participant

January 19, 2022 at 15:36

Hi again,

My client control the web server so I don’t know they have it or not.

And what do you mean “when I’m logged in” ?
You mean logged in the wordpress of this site? I do that too but I don’t see the icon…..

Best regards,

#314746 Copied

youkila

Participant

January 19, 2022 at 15:52

Sorry again,

Now I see the icon when I logged in!
But of course I need to show this anytime. Please tell me what should I do.

Thank you again for your effort.

#314749 Copied

Olga Barlow

Support staff

January 19, 2022 at 16:36

Hello,

Contact your hosting provider and ask if they have any server cache or CDN.

Regards

#314758 Copied

youkila

Participant

January 21, 2022 at 07:58

Hi Olga,

My client asked their hosting OVH about server cache or CDN and they said CDN option is OFF on our server.
I really need to fix it now… please please help me!

Best regards,

#314852 Copied

Olga Barlow

Support staff

January 21, 2022 at 17:20

Hello,

Seems that Elementor Header & Footer Builder does not support the Improved CSS Loading option of the Elementor. So, I disabled that option. Check now, please.

Regards

#314912 Copied

youkila

Participant

January 21, 2022 at 17:36

Hello,

Now I don’t see the icon even if I logged in…..

#314917 Copied

Olga Barlow

Support staff

January 21, 2022 at 17:43

Hello,

Apologies. Check once more.

Regards

#314921 Copied

youkila

Participant

January 21, 2022 at 17:54

YES!!!!!!!

I SEE THE ICON!!!!!!!

THANK YOU VERY MUCH!!!!!!!

HAVE A BEAUTIFUL DAY!!!!!!!

BEST REGARDS!!!!!!!

#314925 Copied

Olga Barlow

Support staff

January 21, 2022 at 18:54

Hello,

You are welcome. Have a good day too!
Sorry for the inconvenience.

Regards

#314939 Copied
Tagged: cart icon, fix problem, missing problem, seo friendly, woocommerce, wordpress
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