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Viewing 30 posts - 26,341 through 26,370 (of 30,337 total)
  • Avatar: Olga Barlow
    Olga Barlow
    Participant
    May 15, 2017 at 08:11

    Hello,

    Please, provide me temporary WP admin panel access, I need to check theme setting and some custom that you have.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    May 12, 2017 at 16:43

    Hello,

    Seems problem with SKU is related to the new WC update. We need some time to fix it. I would suggest you to disable search by SKU and wait for the next theme update.

    I have added custom CSS styles to show the top bar on the tablets but there is no place to show top bar on mobile in 1 line, only in 2 lines http://prntscr.com/f71zut if this ok for you I’ll add the new custom.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    May 12, 2017 at 15:49

    Hello,

    Read this post, please https://www.8theme.com/topic/precentage-sale-bubble/
    Variable products have just simple label.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    May 12, 2017 at 15:46

    Hello,

    Tell me what words are not translated and I’ll check what could be the reason of this issue. Also, provide me FTP access to check the translation files.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    May 12, 2017 at 15:43

    Hello,

    I would suggest you to set 1 banner per row for the responsive layout in Custom Carousel settings http://prntscr.com/f718y7

    Or you may add the following custom in the Theme Options > Styling > Custom CSS if you don’t want to show 1 banner per row and want just to decrease the font size

    @media only screen and (max-width: 480px){
    .banner.banner-type-2.responsive-fonts .banner-content .banner-title {
        font-size: 3.5vw;}
    }

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    May 12, 2017 at 14:06

    Hello,

    Ok, sure, no problem.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    May 12, 2017 at 14:06

    Hello,

    Ok, sure, no problem.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    May 12, 2017 at 14:05

    Hello,

    I checked your shop page and don’t see the problem with featured images. Have you sorted out?

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    May 12, 2017 at 14:00

    Hello,

    Try to add the following code in custom CSS

    @media only screen and (min-width: 992px) {
    	.products-list .content-product .product-image-wrapper {
    		display: block;
    		float:left !important;
    	}
    	.products-list .content-product .product-details
    		overflow: hidden;
    	}
    }

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    May 12, 2017 at 13:26

    Hello,

    Sorry for the delay in answering. Very likely you scroll the single product page that’s why when you press return to the previous page you appears in the place where you were on the single product page. We are able to reset position to the top of the home page but I’m not sure about the direct position on the home page. Provide me temporary admin panel and FTP access and we’ll try to help you.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    May 12, 2017 at 13:10

    Hello,

    Do you want to edit products? Then go to Products > edit products. We used Subscription plugin on our demo to create the product with subscriptions. You can find this plugin in the list of recommended (Appearance > Install plugins)
    If you want to edit the design of the products in this section then use Product View option.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    May 12, 2017 at 12:37

    Hello,

    Keep the Object cache option disabled in cache plugin settings.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    May 12, 2017 at 10:14

    Hello,

    I have changed the number of products in search form http://prntscr.com/f6xdcb
    (xstore/framework/theme-functions.php, etheme_ajax_search_action function, line 1004, ‘posts_per_page’ => 9 ) but you will need to change it again after theme update. I did not copy this function into child theme because if we make any changes or improvements you won’t get them, so it will be easy to change the number of posts for you.

    Provide me correct admin panel access to check the SKU problem and fix it, because existing credentials are incorrect.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    May 12, 2017 at 07:13

    Hello,

    Oh, thank you, seems we missed one function. Be sure, we’ll fix it!

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    May 11, 2017 at 18:09

    Hello,

    To disable the back to top button go to Theme Options > General > Footer.
    Do you want to change the position of the brand description on the archive page or on the single product page?

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    May 11, 2017 at 18:05

    You are welcome!

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    May 11, 2017 at 18:04

    Hello,

    Please, provide me temporary access to your admin panel.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    May 11, 2017 at 18:03

    Hello,

    Go to Pages > edit Front page and use Visual Composer backend editor to change the settings of the elements, add elements or remove them.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    May 11, 2017 at 18:00

    Hello,

    Add the following code in Theme Options > Styling > Custom CSS

    .et-tabs-wrapper .tabs .accordion-title {
        color: white;
    }

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    May 11, 2017 at 17:56

    Hello,

    You don’t need to update all the files of the child theme. You need to update parent theme and then if you have any out of date files in child theme you can update them by adding necessary code from the parent theme files. If your child theme does not include any additional files then just skip this.

    How to update parent theme you can watch here https://www.youtube.com/watch?v=nMgqUBcOhXA
    If you need our help with this just provide me admin panel and FTP access to your site.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    May 11, 2017 at 17:52

    Hello,

    We’d love to help you optimize your site but that is outside the scope of our support. I can give you just the main tips but every site is individual.
    General site speed depends on many factors. Below you’ll find main of them

    1) Plugins. When you have multiple plugins installed and activated on your site, it can slow it down. So, please, keep enabled only those plugins that you really need for the correct functioning of your site and disable all the plugin that you don’t use. The more plugins you use, the slower it will be.

    2) Caching. The most important part of optimizing your site is caching. Combine cached page with gzip compression to get better results. We recommend using W3 Total Cache. Read the beginners guide to setting up W3 Total Cache plugin https://premium.wpmudev.org/blog/w3-total-cache-settings/
    Also, a very good plugin is WP Rocket, but it’s paid.

    3) Images. Use optimized images only otherwise you will have big images and a slow loading time. Do not upload larger images than what is needed. When you use image editing tool like Photoshop don’t save images without using the option “Save For Web”.
    There are different ways on how to compress images. Use special services or WordPress plugins to optimize your images for decreased loading times:
    – tinypng.com
    – Compressor.io
    – Kraken.io
    – Ewww Image Optimizer
    – Smush Image Compression and Optimization plugin

    4) Server/Hosting.
    Sometimes slow speed can be a result of your hosting service. If you have checked the above items and the site is still slow, the most likely it is a server/hosting issue. Contact your host and discuss it with them. Because even with the default WP theme site speed could be slow.

    In case you need professional help with site optimization you may contact wpkraken team.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    May 11, 2017 at 17:50

    Hello,

    Check the Main color in Theme Options > Styling. You set transparent that’s why this button has transparent bg color when active.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    May 11, 2017 at 17:46

    Hello,

    You may try also add the following code in Theme Options > Styling Custom CSS it will help you if some images are smaller than image block.

    .content-product .product-content-image img {
        min-width: 1px;
        width: auto;
    }

    But you need to be sure that your original images are not blurred, because if source image is blurred
    http://dev.freerpercussion.com/wp-content/uploads/2017/01/fca.jpg
    then catalog image will be also blurred http://dev.freerpercussion.com/wp-content/uploads/2017/01/fca-555×513.jpg
    WP generates different sizes for the images, for example http://dev.freerpercussion.com/wp-content/uploads/2017/01/CH3-555×219.jpg and our theme does not affect it. You may check even with WP default theme.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    May 11, 2017 at 17:37

    Hello,

    Sorry for the delay. Add the following code in Theme Options > Styling > Custom CSS

    @media only screen and (max-width: 480px){
    .woocommerce-account .woocommerce .u-columns {
        -webkit-box-orient: vertical;
        -webkit-box-direction: normal;
        -webkit-flex-direction: column;
        -ms-flex-direction: column;
        flex-direction: column;
    }
    .woocommerce-account .woocommerce .u-columns .u-column2{
    padding-left: 0;
    }
    }

    This issue was fixed in version 3.13 of our theme.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    May 11, 2017 at 17:19

    I’m glad that you sorted out.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    May 11, 2017 at 17:18

    You are welcome!

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    May 11, 2017 at 17:14

    Hello,

    Block with image is 570px width. If you set the smaller image (in your case 300×300) image has 100% width and looks blurred. Either set the bigger image in settings http://prntscr.com/f6o3b8 or add the following code in Theme Options > Styling > Custom CSS

    article.content-chess .wp-picture img {width: auto;}

    P.S. Thumbnails is the smallest size of the images. Settings for the large, medium and thumbnails you can change in Settings > Media.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    May 11, 2017 at 17:04

    Hello,

    As I can see these notices are related to plugins that you use. Please, make sure that you have updated all the included plugins to latest versions https://www.8theme.com/download-plugins/
    Also, if you use third-party plugins then update them too. Because very likely you have updated WC plugin and theme but have not updated plugins.
    In case if after that you still have the notices try to disable third-party plugins one by one and check which one caused the problem.
    Let me know about results.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    May 11, 2017 at 16:58

    Hello,

    Oh, thank you! We are very glad that you like our theme!
    We used background image for the breadcrumbs to do that. Global breadcrumbs image you can upload in Theme Options > General > Breadcrumbs > breadcrumbs bg image. If you want to use the individual image for some pages like Shop and other pages that inherit shop template go to Pages > edit Shop page and upload featured image for your page. It will be used like breadcrumbs background. To get the custom image for the category go to Products > Categories > edit category and upload the custom image for the heading.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    May 11, 2017 at 16:53

    Hello,

    Yes, you are right. The easiest way is to use translation files. I’m glad that you sorted out.

    Regards

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Viewing 30 posts - 26,341 through 26,370 (of 30,337 total)
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