Forum Replies Created

Viewing 30 posts - 26,311 through 26,340 (of 30,337 total)
1 2 3 … 877 878 879 … 1,010 1,011 1,012
  • Avatar: Olga Barlow
    Olga Barlow
    Participant
    May 17, 2017 at 17:17

    Hello,

    What version of our theme do you use? Version 3.14 of XStore theme does not have out of date files.

    Regards

    #163343 Copied In reply to: Update to woocommerce 3.0.7 cause issues with XStore woocommerce overrides Today
    Avatar: Olga Barlow
    Olga Barlow
    Participant
    May 17, 2017 at 10:52

    Hello,

    Problem is not related to our theme because the same issue appears even with default WP theme if you enable it and check.
    It might be an issue with WordPress core or a conflict with it and the server setup. A quick workaround would be to use child theme style.css file for all the CSS changes and edit the file via FTP.

    Read this post, maybe it will help you to find our how to solve the problem with editing via Dashboard https://x10hosting.com/community/threads/wordpress-theme-editor-redirects-to-an-error-404-page-on-my-blog-urgent.200038/

    Regards

    #163304 Copied In reply to: Saving changes redirects to 404 page
    Avatar: Olga Barlow
    Olga Barlow
    Participant
    May 17, 2017 at 08:08

    Hello,

    Check, please. We used the following code to fix the problems

    @media only screen and (max-width: 992px){

html[lang=ar] .header-wrapper .navbar-header, .fixed-header .navbar-header{
    right: 50px;
}
.header-wrapper.header-two-rows .left-wrap{
    display:block;
    position: absolute;
   left: -5px;
    top: 11px;
}
.header-search{
    display:none;
}
.languages-area{
    max-width: 100%;
}
}

    Regards

    #163288 Copied In reply to: Need Urgent Help: 2 small issues after theme update
    Avatar: Olga Barlow
    Olga Barlow
    Participant
    May 16, 2017 at 16:57

    Hello,

    Change the structure and provide me access to admin panel. Very likely you need to change some CSS styles to make the menu like on your screenshot.

    Regards

    #163266 Copied In reply to: Customize header
    Avatar: Olga Barlow
    Olga Barlow
    Participant
    May 16, 2017 at 16:07

    You are welcome!

    Regards

    #163263 Copied In reply to: Woocommerce Infinite Scroll Not Working
    Avatar: Olga Barlow
    Olga Barlow
    Participant
    May 16, 2017 at 16:00

    Hello,

    Sorry for this delay. Our developers will check your problem tomorrow.

    Regards

    #163260 Copied In reply to: Theme update
    Avatar: Olga Barlow
    Olga Barlow
    Participant
    May 16, 2017 at 15:34

    Hello,

    Oh, sorry, forgot to enable child theme again. Done. Check.

    Regards

    #163255 Copied In reply to: Problem with YITH WooCommerce Zoom Magnifier plugin
    Avatar: Olga Barlow
    Olga Barlow
    Participant
    May 16, 2017 at 15:32

    Hello,

    Please, provide me temporary admin panel access and I’ll set header, footer and prefooter, widgets as on our demo.

    Shop page is default WC page and very likely you skipped the WC setup wizard if you don’t have this page.
    Portfolio page should be imported after demo data installation. If you don’t have it then something went wrong during demo data installation.
    About us, contact us pages you can import from Theme Options > Import/Export > Demo content > Additional pages and choose the necessary page from the list.

    Regards

    #163254 Copied In reply to: Demo theme looking different
    Avatar: Olga Barlow
    Olga Barlow
    Participant
    May 16, 2017 at 08:50

    Hello,

    Check now, please.

    Regards

    #163205 Copied In reply to: Problem with YITH WooCommerce Zoom Magnifier plugin
    Avatar: Olga Barlow
    Olga Barlow
    Participant
    May 16, 2017 at 08:24

    Hello,

    Do you use the latest version of the Revolution Slider? Provide me admin panel and FTP access to check the backend settings.

    Regards

    #163197 Copied In reply to: Update home error
    Avatar: Olga Barlow
    Olga Barlow
    Participant
    May 16, 2017 at 08:20

    Hello,

    Please, provide me temporary admin panel and FTP access. We’ll check what could be the reason of your issue.

    Regards

    #163196 Copied In reply to: Facebook Login problem
    Avatar: Olga Barlow
    Olga Barlow
    Participant
    May 15, 2017 at 20:20

    You are welcome!

    Regards

    #163161 Copied In reply to: Confused with whats showing wen displaying products
    Avatar: Olga Barlow
    Olga Barlow
    Participant
    May 15, 2017 at 20:19

    Hello,

    Single post uses large image size (Settings > Media > large). So, either change these media settings and regenerate thumbnails or add the following custom code to add the limit for the single post image height

    article.post-grid .wp-picture img {   
    max-height: 500px;
}

    Regards

    #163160 Copied In reply to: Blog posts Images
    Avatar: Olga Barlow
    Olga Barlow
    Participant
    May 15, 2017 at 20:10

    Hello,

    Please, provide me WP admin panel access. I’ll check the settings and try to help you.

    Regards

    #163157 Copied In reply to: Homepage logo off-center
    Avatar: Olga Barlow
    Olga Barlow
    Participant
    May 15, 2017 at 20:07

    Hello,

    What WC version do you use? If you are using WC 3.0 or higher you need to update theme to version 3.13.

    Regards

    #163156 Copied In reply to: Variation Image Not Changing
    Avatar: Olga Barlow
    Olga Barlow
    Participant
    May 15, 2017 at 20:04

    Hello,

    Thank you. Let’s continue the conversation via emails.

    Regards

    #163155 Copied In reply to: Want to move theme to another domain name
    Avatar: Olga Barlow
    Olga Barlow
    Participant
    May 15, 2017 at 19:57

    Hello,

    I see, ok. Provide me FTP access to your site. I’ll pass your request to our developers to check if we could add compatibility with that plugin.

    Regards

    #163153 Copied In reply to: Problem with YITH WooCommerce Zoom Magnifier plugin
    Avatar: Olga Barlow
    Olga Barlow
    Participant
    May 15, 2017 at 19:48

    You are welcome!

    Regards

    #163152 Copied In reply to: Not Saving Menu Options
    Avatar: Olga Barlow
    Olga Barlow
    Participant
    May 15, 2017 at 19:46

    Hello,

    You missed default settings http://prntscr.com/f86jxb
    Check now, please.

    Regards

    #163151 Copied In reply to: Woocommerce Infinite Scroll Not Working
    Avatar: Olga Barlow
    Olga Barlow
    Participant
    May 15, 2017 at 19:33

    You are welcome!

    Regards

    #163150 Copied In reply to: Missing Icons After Upgrade
    Avatar: Olga Barlow
    Olga Barlow
    Participant
    May 15, 2017 at 19:32

    Hello,

    Please, go to Appearance > Themes > install and activate official WC theme Storefront. Check if your problem persists with default WC theme. Reply back in case issue persists only when our theme is activated. If the same problem persists even with default WC theme then contact WC support on WC support forum. We’ll be able to help you only if problem appears just with our theme.

    Regards

    #163149 Copied In reply to: Stock is not updating after completing order or confirmed purchase
    Avatar: Olga Barlow
    Olga Barlow
    Participant
    May 15, 2017 at 19:29

    Hello,

    Secondary menu is not showing for the mobile devices. If you want to show the secondary menu item on mobile then just create menu for the mobile that will include all the items – main menu and secondary menu.

    Regards

    #163148 Copied In reply to: Secondary menu on mobile
    Avatar: Olga Barlow
    Olga Barlow
    Participant
    May 15, 2017 at 19:27

    Hello,

    Please, provide me temporary WP admin panel access to your site to fix the issue with the header.
    If you just change the server you should not face the problem with theme activation.

    Regards

    #163146 Copied In reply to: Need Urgent Help: 2 small issues after theme update
    Avatar: Olga Barlow
    Olga Barlow
    Participant
    May 15, 2017 at 19:20

    Hello,

    Go to Appearance > Widgets > change the titles for the widgets in the Shop page widget area.

    Regards

    #163145 Copied In reply to: Change language
    Avatar: Olga Barlow
    Olga Barlow
    Participant
    May 15, 2017 at 19:19

    Hello,

    Please, add the language switcher first at the place where you want to display it, add the custom CSS and then reply back and I’ll check why my custom does not work.

    Regards

    #163144 Copied In reply to: Flag placement in Mobile menu
    Avatar: Olga Barlow
    Olga Barlow
    Participant
    May 15, 2017 at 19:14

    Hello,

    I have fixed the translation of the “RETURN TO PREVIOUS PAGE”.
    Add the QR code widget into the necessary widget area with necessary content, please, because I don’t see this widget now.

    Regards

    #163143 Copied In reply to: QR code widget not translatable
    Avatar: Olga Barlow
    Olga Barlow
    Participant
    May 15, 2017 at 19:02

    Hello,

    I don’t see the issues with shop pages. Have you sorted out?

    Regards

    #163142 Copied In reply to: Shop page not displays products but other language Shop page has products
    Avatar: Olga Barlow
    Olga Barlow
    Participant
    May 15, 2017 at 18:00

    Hello,

    Sorry but IE8, 9 are too old browsers and does not support many CSS rules that were used in our theme.

    Regards

    #163137 Copied In reply to: XStore header broken in ie8 and ie9
    Avatar: Olga Barlow
    Olga Barlow
    Participant
    May 15, 2017 at 17:59

    Hello,

    1) “Shipping” on the cart page – add the correct translation for the WC plugin http://prntscr.com/f853o7
    2) My Account – don’t see problem with translation. Send me screenshot, please.
    3) Hello Test Test – add the correct translation for the WC plugin http://prntscr.com/f854k2
    4) Change password options http://prntscr.com/f8551y What exactly is wrong?

    Regards

    #163136 Copied In reply to: Translation Issue
    Avatar: Olga Barlow
    Olga Barlow
    Participant
    May 15, 2017 at 17:07

    Hello,

    We have fixed the SKU search.

    Also, we found that Ajax Search is not compatible with WooCommerce Wallet. Your plugin WooCommerce Wallet has problems with get_price_html() function, this function gives the error that causes problems with Ajax Search. So, contact the plugin author to fix the problem with get_price_html() function. Meanwhile, either disable plugin or disable Ajax Search.

    Unfortunately, we don’t have snippets for the tags and attributes search. Then look for additional search plugin with advanced options.

    Check the top bar now. Is it ok for you?

    Regards

    #163131 Copied In reply to: Search on the website
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    Viewing 26,340 results - 26,311 through 26,340 (of 30,337 total)
Viewing 30 posts - 26,311 through 26,340 (of 30,337 total)
1 2 3 … 877 878 879 … 1,010 1,011 1,012

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