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Search on the website - by kyllaz - on WordPress WooCommerce support

This topic has 9 replies, 2 voices, and was last updated 6 years, 11 months ago ago by Olga Barlow

kyllaz

Participant

May 10, 2017 at 19:24

Hi there. My search is not working correctly. It doesn´t search by sku, and some products dont even appear on search. when the tab oppens it appears 8 products, two rows of 3 and 1 of 2, it should appear 3 rows of 3 at least. Look forward for your reply. Best regards

#162740 Copied

8 Answers

Olga Barlow

Support staff

May 11, 2017 at 11:25

Hello,

Please, provide me WP admin panel access and FTP access to your site. Also, provide link to the product with SKU and tell me what word did yo use to get the problem with products alignment?

Regards

#162824 Copied

kyllaz

Participant

May 11, 2017 at 12:24

Hi Olga.
Here goes the accesses.
About the sku´s none of them work and the search is only being affected by the name of the product nothing else. You can search for whey and you will see only 8 products instead of the 9 that should appear. Hope that you can help me sort this out.

Best regards

Please, contact administrator
for this information.

#162844 Copied

kyllaz

Participant

May 12, 2017 at 09:43

Hi there Olga. Any feedback on this?

#162923 Copied

Olga Barlow

Support staff

May 12, 2017 at 10:14

Hello,

I have changed the number of products in search form http://prntscr.com/f6xdcb
(xstore/framework/theme-functions.php, etheme_ajax_search_action function, line 1004, ‘posts_per_page’ => 9 ) but you will need to change it again after theme update. I did not copy this function into child theme because if we make any changes or improvements you won’t get them, so it will be easy to change the number of posts for you.

Provide me correct admin panel access to check the SKU problem and fix it, because existing credentials are incorrect.

Regards

#162924 Copied

kyllaz

Participant

May 12, 2017 at 11:27

Thank you Olga.
One more question is there anyway for the top bar always to display? Because on mobile versions i stay without the language changer.

Best regards

Please, contact administrator
for this information.

#162938 Copied

Olga Barlow

Support staff

May 12, 2017 at 16:43

Hello,

Seems problem with SKU is related to the new WC update. We need some time to fix it. I would suggest you to disable search by SKU and wait for the next theme update.

I have added custom CSS styles to show the top bar on the tablets but there is no place to show top bar on mobile in 1 line, only in 2 lines http://prntscr.com/f71zut if this ok for you I’ll add the new custom.

Regards

#162991 Copied

kyllaz

Participant

May 12, 2017 at 17:13

Hi Olga. Ok i will remove the Sku for now. Do you if there´s ay snippet that i can add to my functions.php so it can search on attributes and tags?
About the css on the mobile if we remove the “account” link we will have space for the flags on the left and the social on the right, can you please help me doing this?
Many thanks =)))

#162993 Copied

Olga Barlow

Support staff

May 15, 2017 at 17:07

Hello,

We have fixed the SKU search.

Also, we found that Ajax Search is not compatible with WooCommerce Wallet. Your plugin WooCommerce Wallet has problems with get_price_html() function, this function gives the error that causes problems with Ajax Search. So, contact the plugin author to fix the problem with get_price_html() function. Meanwhile, either disable plugin or disable Ajax Search.

Unfortunately, we don’t have snippets for the tags and attributes search. Then look for additional search plugin with advanced options.

Check the top bar now. Is it ok for you?

Regards

#163131 Copied
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