Forum Replies Created

Viewing 30 posts - 26,221 through 26,250 (of 30,391 total)
  • Avatar: Olga Barlow
    Olga Barlow
    Participant
    May 29, 2017 at 17:04

    Hello,

    I see, no these settings will be ok.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    May 29, 2017 at 17:03

    Hello,

    Ok. That’s clear for me. Provide me temporary admin panel access and I’ll help you with styles for this block. You’ll be able to use it as part of the content or as custom prefooter for the blog page.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    May 29, 2017 at 16:29

    Hello,

    You are welcome!
    I have checked your products and see that it does not work even with official WooCommece theme Storefront, seems problem is not related to our theme http://prntscr.com/fdg04l

    I found that your product type was variable but without any variation. Once I changed the type to simple – image is ok.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    May 29, 2017 at 16:03

    Hello,

    Even if you use child theme you should translate XStore theme (parent theme) translation files!
    I have checked and see that 404 error appears even if to enabled default WP theme and disable all the third-party plugins. It means that something is wrong with your WP installation. But it’s not related to our theme, so you may ask for help on WP or Loco Translate support forum.

    Meanwhile, try to translate XStore theme files using PoEdit and place them into wp-content/languages/themes folder.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    May 29, 2017 at 15:40

    Hello,

    So, will it be 2 different forms? I’m talking about MailChimp > Forms.
    Because free version of MailChimp allows to create only 1 form. Do you have premium version to create multple forms and want to use different forms for the different areas or it will be the same form but in different places?

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    May 29, 2017 at 15:37

    Hello,

    Go to Settings > Reading > Front page > choose your coming soon page. You’ll be able to check the other pages, products etc via default WP “View” option http://prntscr.com/fdfcsj
    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    May 29, 2017 at 15:34

    Hello,

    We’ll enable default theme for a few seconds. It won’t change the settings of your site. But you told me in the previous message that you tried this site with the default theme, you should know it. Or you did not check with default theme?

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    May 29, 2017 at 15:31

    Hello,

    Check now, please.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    May 29, 2017 at 15:10

    Hello,

    Problem caused by your cache, once I enable Dev Mode and disabled cache http://prntscr.com/fdeu0d 500 error disappears. And any error on frontend. Do you have any errors in server logs? Do you have any advanced settings for your cache?

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    May 29, 2017 at 14:56

    Hello,

    Sorry for the delay in answering. I have moved your problem to our developers and once I get the answer from them I’ll inform you. I hope we’ll solve the problem during next 2 days.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    May 29, 2017 at 14:42

    Hello,

    Please, describe me in details where and when exactly you get errors. Provide me working link to this page and all the necessary information (wp admin access if you get this in the backend) to check.
    You can also provide screenshots for better understanding.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    May 29, 2017 at 14:05

    Hello,

    What do you mean id not saved correctly? I have checked variable product and see that COD is the same http://prntscr.com/fde37b as you added in admin panel http://prntscr.com/fde3kb

    Could you, please, explain in details?

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    May 29, 2017 at 14:00

    Hello,

    FTP does not work “Response: 530 Login incorrect.” Make sure that you sent me correct username and pass.
    I still need Dashboard access (WP admin panel access).

    Also, provide me screenshot of your FB API settings.
    Valid OAuth redirect URIs fields should be filled http://prntscr.com/fde15g

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    May 29, 2017 at 13:32

    Hello,

    This is WordPress option and we have no setting to change this.
    Check this post https://wordpress.stackexchange.com/questions/216183/loosen-disable-password-policy maybe it will help you.
    But we would not recommend to disable strong password protection.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    May 29, 2017 at 13:18

    Hello,

    Please, upload your source image to any file hosting (Dropbox or any other) and provide me the link to this image. Also, provide me temporary access to your Dashboard and FTP access. We need to check your site with the default theme and with our theme to find out why you get such different results.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    May 29, 2017 at 13:10

    Hello,

    1) I need admin panel and FTP access to check the problem with translation.
    2) You need to translate parent theme first. If you did not use files with child theme text domain in the child theme then you don’t need to translate child theme.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    May 29, 2017 at 13:05

    Hello,

    You can remove content from the second column but then you need to enable full height option for the row http://prntscr.com/fddaoo or add the top-bottom padding in the column settings.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    May 29, 2017 at 12:59

    Hello,

    Do you want to use 1 newsletter form for both areas but it should be styled differently depending on where it was placed?

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    May 29, 2017 at 12:38

    Hello,

    I checked Theme Options and did not face any problem with saving settings:
    backend https://prnt.sc/fdd00y
    frontend https://prnt.sc/fdd05p

    Have you sorted out?

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    May 29, 2017 at 12:29

    Hello,

    1) Make sure that XStore Core plugin is up to date and activated.
    2) Go to Theme Options > General > Brands > make sure that option is enabled.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    May 29, 2017 at 12:23

    Hello,

    Yes, XStore 3.11 and higher does not support (and won’t support) WC 2.6.x.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    May 29, 2017 at 11:21

    You are welcome!

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    May 29, 2017 at 11:20

    Hello,

    Our theme does not have functions that could change the image contrast.
    Do you face this issue with our theme only? Have you tried the same with default WP theme?
    Because we provide support for issues related strictly to our theme, default WP questions are beyond the scope of our support.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    May 29, 2017 at 10:55

    Hello,

    Please, provide me temporary admin panel access to check the settings because we don’t have such issue on our test installs.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    May 29, 2017 at 10:20

    Hello,

    1) I have added the following code in Custom CSS to change the colors. You can change it according to your needs

    .top-panel-container .menu-social-icons a {background: #00acc1;}
    .top-panel-container .menu-social-icons a i { color: #fff;}
    .top-panel-container .menu-social-icons a:hover {opacity: 0.5;}

    2) If you want to change the color of inputs go to Theme Options > Styling > Content > Form inputs color

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    May 29, 2017 at 10:11

    You are welcome!

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    May 29, 2017 at 10:10

    Hello,

    We don’t have such effect on our demo or test installs. So, I’m not sure why it happens on your site. Please, provide me link to your shop page and temporary admin panel access to check what causes this issue. Also, tell me what browser do you use?

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    May 29, 2017 at 09:58

    I’m glad that you sorted out.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    May 29, 2017 at 09:30

    Hello,

    That demo uses old version of WC plugin that’s why the order of the checkout fields is different.
    WC plugin changed the order of fields after 3.0 update. To change the styles of the State and country fields add the following custom in Theme Options > Styling > Custom CSS

    .select2-container--default .select2-selection--single {
        border: none;
        -webkit-border-radius: 0;
        border-radius: 0;
        background-color: #fafafa;
        height: 2.57rem;
        line-height: 2.57rem;
    }

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    May 29, 2017 at 09:19

    Hello,

    1) Place correct translation files into wp-content/languages/themes/ folder. And remove translation files from wp-content/themes/xstore/langugaes.
    2) Make sure that all strings that you need are translated, because Recently added item(s) is not translated in translation files http://prntscr.com/fdar8y And I found many other words from your list that are not translated.
    3) Provide me FTP access to your site and correct list of missing translations. I mean that you have translated these words using translation files but it does not work on frontend.

    Waiting for your reply.

    Regards

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Viewing 30 posts - 26,221 through 26,250 (of 30,391 total)
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