Hello,

Could you, please, enable shipping methods because I can’t check the issue on your site to help you?

Regards

Hello,

Please, provide me your extended license purchase code in Private content area and temporary WP admin panel and FTP access. We’ll check and update theme for you.
Don’t forget to backup your files and DB before this.

You can also contact us in chat on Monday https://www.8theme.com/demo/royal/ (at the right bottom) and ask Olga Barlow. You’ll be redirected to me. My working hours are
Monday-Friday: 8.30 a.m. – 5.30 p.m.
Saturday: 9.00 a.m. – 2.00 p.m.
Sunday – Closed

Regards

Hello,

You can find your purchase code in Downloads area of your account on ThemeForest.
Royal theme does not have extended version, it has Regular and Extended licenses. Have you bought the Extended license?

Regards

Hello,

Try the following code

.nav-sublist-dropdown:before {
    top: -75px;
    height: 90px;
}

Regards

Hello,

Go to Theme Options > General > Header Settings > Fixed header text color > choose White.

Regards

Hello,

I see. Try to add the following code in the Custom CSS of my account page

.woocommerce-account .mfp-wrap.mfp-auto-cursor.mfp-ready {
    display: none;
}
.woocommerce-account .mfp-bg.mfp-ready {
    display: none;
}

Regards

Hello,

We are glad to help you with all the questions related to our theme features and options, of course, you can rely on any help with theme settings. But if you are asking about custom development which is outside the scope of support we can offer (according to TF support policy http://prntscr.com/fki0tq https://themeforest.net/page/item_support_policy ) we offer you to contact our partners who will be glad to help you with any type of additional customization https://wpkraken.io/?ref=8theme

If you have some PHP skills you can try to implement it by yourself using help guides, for example https://iconicwp.com/change-price-range-variable-products-woocommerce/ or similar.

Regards

Hello,

No, it’s not premium version, just make sure that this option is enabled http://prntscr.com/fkhpzl

Regards

Hello,

What version of our theme and XStore Core plugin do you use there? Make sure that both are latest versions. Try to deactivate XStore Core plugin and activate theme, enable plugin after activation.
Let me know about results.

Regards

Hello,

Sorry for the delay in answering.
Thank you for your suggestions. Yes, it’s useful note and we’ll improve the brands in version 4.0.

Regards

Hello, @rtwmerchants

Thank you for your efforts!

Regards

You are welcome!

Regards

Hello,

It’s because hard crop option was not enabled when you uploaded image http://prntscr.com/fjqyig
Set the necessary dimensions and choose hard crop for the thumbnails if you want to crop them. After that install and activate Regenerate Thumbnails plugin and regenerate thumbnails.

Regards

Hello,

Could you, please, provide me temporary admin panel and FTP access because we can’t replicate this issue on our test installs and need to check your settings to reproduce it and fix.

Regards

Hello,

1) You can try to show the search icon if you have CSS skills http://prntscr.com/fjblb4 there is search form there but it’s hidden from the header for mobile devices and placed into menu area. Further customizations from here would be getting into custom development, which is outside the scope of support we can offer.

2)It’s related with scripts of the visual composer. When the page is loading the row is not full with so image is in the container then script makes it the full width and image become full width. You can enable preloader to hide site while page loading is in progress.

Regards