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Portfolio is not working - by Alolika - on WordPress WooCommerce support

This topic has 17 replies, 3 voices, and was last updated 6 years, 10 months ago ago by Olga Barlow

Alolika

Participant

June 13, 2017 at 13:42

I am using XSTORE theme in http://excelsports.in/ website. I was using Portfolio in http://excelsports.in/gallery/ link. Now the page is not opening. I created nearly 200 portfolio. I can see the names but I can not see the portfolio details with image in the admin panel of the site.

Please help me to solve the problem ASAP.

Please, contact administrator
for this information.

#165622 Copied

16 Answers

Alolika

Participant

June 14, 2017 at 10:51

Hello,

Please help me to solve the problem with portfolio ASAP. I have already provided admin panel and FTP details.

#165714 Copied

rtwmerchants

Participant

June 14, 2017 at 11:39

Just figured I’d check with you did you set the page attribute as portfolio?

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Alolika

Participant

June 14, 2017 at 11:45

Yes I have set the page attribute as portfolio.
In portfolio option all the detailed information of any portfolio is disappeared.

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rtwmerchants

Participant

June 14, 2017 at 11:52

Just wanting to help. Would you send me screenshots of what your looking at “In portfolio option all the detailed information of any portfolio is disappeared.

#165725 Copied

Alolika

Participant

June 14, 2017 at 12:02

Please find the screenshot link in the Private content portion.

Please, contact administrator
for this information.

#165726 Copied

rtwmerchants

Participant

June 14, 2017 at 12:06

Sorry I am not an admin just someone trying to help I can’t see hidden content. If you’d like send me link by email rtwmerchants@rtwmerchants.com I’ll try to help.

#165728 Copied

Alolika

Participant

June 14, 2017 at 12:11

Here is the screenshot link.

http://keylines.net.in/demo/error_xstore/screenshot-excelsports.in-2017-06-14-16-28-28.png

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rtwmerchants

Participant

June 14, 2017 at 12:21

In screenshot you have Red Error message it may fix the problem if you click the “goto setting page” let it load click save then try again to see if that is what is causing the problem. Link below is where I got this information.

https://support.livemeshthemes.com/forums/topic/post-types-order-must-be-configured/

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rtwmerchants

Participant

June 14, 2017 at 12:31

Also update your XStore theme by clicking update that could also help. Let me know if you’d do this if not I’ll see what else I could recommend.

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rtwmerchants

Participant

June 14, 2017 at 12:42

Video Screenshot.

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rtwmerchants

Participant

June 14, 2017 at 12:57

Disable the ” Post Types Order ” plugin and check to see if it helps at first. I think it has to do with that plugin. If it does start working again let me know. Update your plugins also if you can.

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Alolika

Participant

June 14, 2017 at 13:05

I have deactivated the plugin post type order but still it’s not working.
I have updated the theme 1 month ago. I asked the support team for update process and they made the update. After updating the theme this problem has occurred.
Here is the screenshot.
http://keylines.net.in/demo/error_xstore/2nd-screenshot-excelsports.in-2017-06-14-17-31-52.png

#165743 Copied

rtwmerchants

Participant

June 14, 2017 at 14:03

https://prnt.sc/fjnhtt

http://screencast-o-matic.com/watch/cb12IVX9gm

#165747 Copied

rtwmerchants

Participant

June 14, 2017 at 14:19

Check you permalinks setting also. Click save when done. Test again to see if that works. I have had problems over the years with settings being corrupt and having to set as default and save the changes then going back and setting them back to what I wanted and saving again and that also fixed the problems I was having like ERROR 500.

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Olga Barlow

Support staff

June 14, 2017 at 18:19

Hello, @Alolika

Check now, please. It was сompatibility problem with PHP version. We have solved the issue in version 3.15 but you are using 3.14, so I just made changes in files to fix it for you.

Regards

#165791 Copied

Olga Barlow

Support staff

June 14, 2017 at 18:20

Hello, @rtwmerchants

Thank you for your efforts!

Regards

#165792 Copied
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